Document Interactive Voice Response Virtual Agent 
DMG Consulting
MARCH 13, 2025
without the help of a live agent, salesperson, or other employee. As an example, automated post-interaction summarization applications reduce the wrap-up process by an average of 25% – 40%, while vastly enhancing the clarity and usefulness of the documentation. But this is just the beginning for these solutions.
AWS Machine Learning
SEPTEMBER 29, 2022
Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to frequently asked transactional questions by deploying bots that are available 24/7.
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Uniphore
AUGUST 12, 2021
Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. How to build a smarter IVR with a multimodal user expereience. View Webinar.
Calabrio
MARCH 31, 2025
This means faster wrap-up times, more accurate records, and a significant boost in agent performance and productivity. By streamlining documentation and more, contact center GenAI is not just saving time; its also ensuring data integrity and compliance, allowing your team to focus on what matters most: the customer.
DMG Consulting
MARCH 1, 2020
View this document on the publisher’s website. F or decades, interactive voice response (IVR) systems, including those that were speech-enabled, were greatly disliked by users, even as adoption continued to grow. By Donna Fluss. This doesn’t mean that people like it, but they use it, however begrudgingly.
JustCall
MARCH 23, 2023
Interactive Voice Response, or IVR, is necessary for every contact center. It serves as a round-the-clock virtual receptionist. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message.
UJET
NOVEMBER 3, 2020
Predictive Routing Connects Customers to the Right Agent Faster. Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. And when they aren’t connected to the right agent the first time, your agents have to spend valuable time redirecting calls.
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