AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 74

Scripts Metrics APIs Healthcare 74

SharpenCX

JUNE 28, 2023

Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? You can use this metric to identify peak volume as well. You can use this metric to identify peak volume as well.

Call Center 67

Call Center Metrics call center software Contact Center 67

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

Customers That Stick

DECEMBER 15, 2014

Sell, Sell, Sell in the Contact Center With These Three Customer Care Metrics – Three ways to tactfully sell in the contact center. The Longest Lasting Emotions in Customer Experience – Research shows when you make your customers sad, they remember for a long time. See what other customer emotions linger. Photo Credit: [link].

Surveys 126

Surveys Customer Care Scripts Contact Center 126

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). The evaluation step uses the evaluation script as a code entry.

Scripts 115

Scripts Engineering Metrics Big data 115

Fonolo

DECEMBER 15, 2022

The Executive Guide to Improving 6 Contact Center Metrics. Keep them up to date on new policies, best customer support practices, adjustments to the call center script, and more. As a contact center leader, it’s easy to get caught up in high-level metrics and reports. Improve the Customer Journey.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. That requires involvement in process design and improvement, workload planning and metric and KPI analysis. Kirk Chewning. kirkchewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

MAY 31, 2024

Training on SageMaker We use PyTorch and Amazon SageMaker script mode to train this model. Script mode’s compatibility with PyTorch was crucial, allowing us to use our existing scripts with minimal modifications. After you have defined your training script, you can configure and submit a SageMaker training job.

Biotechnology 100

Biotechnology Scripts Healthcare APIs 100

AWS Machine Learning

OCTOBER 24, 2024

Broadly speaking, a retriever is a module that takes a query as input and outputs relevant documents from one or more knowledge sources relevant to that query. Document ingestion In a RAG architecture, documents are often stored in a vector store. You must use the same embedding model at ingestion time and at search time.

Chatbots 81

Chatbots Metrics Scripts APIs 81

AWS Machine Learning

OCTOBER 23, 2023

We use the standard engineered features as input into the interaction encoder and feed the SBERT derived embedding into the query encoder and document encoder. Document encoder – The document encoder processes the information of each job listing. This provides a metric of how attractive a particular job or company might be.

Engineering 107

Engineering Metrics Scripts Construction 107

AWS Machine Learning

APRIL 19, 2024

Solution overview In this section, we present a generic architecture that is similar to the one we use for our own workloads, which allows elastic deployment of models using efficient auto scaling based on custom metrics. The reverse proxy collects metrics about calls to the service and exposes them via a standard metrics API to Prometheus.

Metrics 117

Metrics APIs Scripts Construction 117

SharpenCX

DECEMBER 2, 2020

Do agents have access to daily performance metrics? Document important aspects of your call center tech, like what platforms need to be open and key steps to use them, as a reference point for agents when they need help. Update outdated policies, call scripts and processes so your agents have the right resources to help your customers.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

AWS Machine Learning

NOVEMBER 10, 2023

Additionally, you need to define which underlying metric fits best for your task and you want to optimize for (such as accuracy, F1 score, or ROC). How does the combination of certain hyperparameter values influence my performance metric? We opted for providing our own Python script and using Scikit-learn as our framework.

Scripts 106

Scripts Metrics Feedback Enterprise 106

AWS Machine Learning

JANUARY 19, 2024

Another example might be a healthcare provider who uses PLM inference endpoints for clinical document classification, named entity recognition from medical reports, medical chatbots, and patient risk stratification. The performance of the architecture is typically measured using metrics such as validation loss. training.py ).

Metrics 112

Metrics Scripts Benchmark Enterprise 112

Totango

JUNE 24, 2022

The digital nature of SaaS customer experience means that success outcomes are defined primarily in terms of digital, measurable key performance indicators, such as product usage metrics. Onboarding metrics, such as average time-to-value. Adoption metrics , such as license utilization. Here are five keys to doing it right.

Best practices 106

Best practices SaaS Journey mapping B2C 106

AWS Machine Learning

AUGUST 24, 2023

SageMaker Profiler provides Python modules for annotating PyTorch or TensorFlow training scripts and activating SageMaker Profiler. You can also use optional custom annotations to add markers in the training script to visualize hardware activities during particular operations in each step. For more information, refer to documentation.

Scripts 80

Scripts Metrics Finance Enterprise 80

AWS Machine Learning

JULY 25, 2024

The node recovery agent is a separate component that periodically checks the Prometheus metrics exposed by the node problem detector. Additionally, the node recovery agent will publish Amazon CloudWatch metrics for users to monitor and alert on these events. You can see the CloudWatch NeuronHasError_DMA_ERROR metric has the value 1.

Construction 108

Construction Metrics Scripts Engineering 108

AWS Machine Learning

APRIL 17, 2024

Metrics allow teams to understand workload behavior and optimize resource allocation and utilization, diagnose anomalies, and increase overall infrastructure efficiency. Metrics are exposed to Amazon Managed Service for Prometheus by the neuron-monitor DaemonSet, which deploys a minimal container, with the Neuron tools installed.

APIs 114

APIs Metrics Accountability Management 114

AWS Machine Learning

MAY 22, 2023

You can monitor performance metrics such as training and validation loss using Amazon CloudWatch during training. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document. Use Amazon Comprehend to create new products based on understanding the structure of documents.

APIs 106

APIs Scripts Metrics Accountability 106

aircall

OCTOBER 6, 2021

Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. However, they also shouldn’t rely too heavily on scripts). This includes documentation they can reference when working independently. Build a Standardized Process .

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

SEPTEMBER 8, 2023

OpenSearch Service allows you to store vectors and other data types in an index, and offers rich functionality that allows you to search for documents using vectors and measuring the semantical relatedness, which we use in this post. OpenSearch Service is a fully managed service that makes it simple to deploy, scale, and operate OpenSearch.

APIs 114

APIs Scripts Entertainment Personalization 114

AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. For a quantitative analysis of the generated impression, we use ROUGE (Recall-Oriented Understudy for Gisting Evaluation), the most commonly used metric for evaluating summarization.

Healthcare 126

Healthcare APIs Scripts Metrics 126

AWS Machine Learning

SEPTEMBER 26, 2024

Customizable environment – SageMaker HyperPod offers the flexibility to customize your cluster environment using lifecycle scripts. These scripts allow you to install additional frameworks, debugging tools, and optimization libraries tailored to your specific needs. accelerate launch train_stage_1.py py --config configs/train/stage1.yaml

Scripts 112

Scripts APIs Metrics Management 112

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed.

Engineering 109

Engineering APIs Scripts Enterprise 109

AWS Machine Learning

APRIL 23, 2024

Performance Optimization – Choosing the appropriate resources, implementing caching strategies, and proactively monitoring performance metrics ensure that applications deliver fast and accurate responses, leading to optimal performance and an enhanced user experience. For latest information, please refer to the documentation above.

APIs 122

APIs Enterprise Scripts Accountability 122

AWS Machine Learning

NOVEMBER 20, 2023

A typical RAG solution for knowledge retrieval from documents uses an embeddings model to convert the data from the data sources to embeddings and stores these embeddings in a vector database. When a user asks a question, it searches the vector database and retrieves documents that are most similar to the user’s query.

APIs 114

APIs Entertainment Accountability Customer Experience 114

AWS Machine Learning

MARCH 20, 2023

Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. To access the code and documentation, refer to the GitHub repo. py scripts for testing. Create a Docker image to deploy the model in SageMaker using the BYOC approach.

Calibration 81

Calibration Scripts Benchmark APIs 81

AWS Machine Learning

MAY 10, 2023

It provides a suite of tools for visualizing training metrics, examining model architectures, exploring embeddings, and more. TensorFlow and PyTorch projects both endorse and use TensorBoard in their official documentation and examples. is your training script, and simple_tensorboard.ipynb launches the SageMaker training job.

Scripts 75

Scripts Metrics Construction APIs 75

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. git+[link] ffmpeg-python Create an inference script to load the models and run inference Next, we create a custom inference.py

Technology 112

Technology Scripts Engineering Entertainment 112

AWS Machine Learning

NOVEMBER 14, 2024

For example, a use case that’s been moved from the QA stage to pre-production could be rejected and sent back to the development stage for rework because of missing documentation related to meeting certain regulatory controls. These stages are applicable to both use case and model stages. To get started, set-up a name for your experiment.

Government 87

Government Management APIs Accountability 87

AWS Machine Learning

JANUARY 10, 2023

From there, we dive into how you can track and understand the metrics and performance of the SageMaker endpoint utilizing Amazon CloudWatch metrics. Metrics to track. Before we can get into load testing, it’s essential to understand what metrics to track to understand the performance breakdown of your SageMaker endpoint.

Best practices 79

Best practices Scripts APIs Metrics 79

AWS Machine Learning

FEBRUARY 19, 2024

Before you can write scripts that use the Amazon Bedrock API, you need to install the appropriate version of the AWS SDK in your environment. For Python scripts, you can use the AWS SDK for Python (Boto3). Scripts that apply an edit to an image follow this implementation pattern: Load the image to be edited from disk.

Scripts 114

Scripts APIs Entertainment Engineering 114

Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. Document all updates and protocol changes. Once you have the needed documentation, it is important to keep it updated. Companies should document all changes to the security environment throughout the year.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

OCTOBER 2, 2024

None None To open a new banking account with ANY_BANK Corporation, you need to gather the following information and documentation: 1. Complete the following steps when integrating a knowledge base with Amazon Bedrock : Index your documents into a vector database using Amazon Bedrock Knowledge Bases.

Best practices 92

Best practices APIs Metrics Accountability 92

Quality Contact Solutions

SEPTEMBER 14, 2022

Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. This will also give you a good idea if the script is laid out well for the telemarketing agents. Request Price Quote.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

Kayako

MARCH 9, 2017

Creating self-service documentation. Actively creating or managing support documentation for your company can have a big impact on your career as a customer support agent. Documentation is more than just writing, requiring writing skill, technical know-how, and empathy for the customer. You may also have some of your own!

Customer Service 71

Customer Service Engineering Coaching Self service 71

AWS Machine Learning

AUGUST 3, 2022

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents. All you need to do is load your dataset of documents and annotations, and use the Amazon Comprehend console, AWS CLI, or APIs to create the model.

Benchmark 69

Benchmark APIs Metrics Scripts 69