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Prevents SLA breaches, ensuring timely issue resolution and maintaining customer trust. Omni-channelsupport AI ensures seamless transitions across multiple channels (email, chat, social media, etc.), Imagine a scenario where a support agent is assisting a customer with a complex billing query.
Document your customer issues. So, you should think of omnichannel strategy. You need to assure your customers consistent and real timesupport across all channels. Live chat – Live chat helps to connect with the customers in real time to solve sales & support issues effectively.
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