AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. You can also apply personalization to conversational interactions with an AI-powered assistant.

Personalization 119

Personalization APIs Enterprise Entertainment 119

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. The LMA for healthcare helps healthcare professionals to provide personalized recommendations, enhancing the quality of care.

Healthcare 119

Healthcare Consulting Consulting APIs 119

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 121

Personalization Customer Experience APIs Entertainment 121

AWS Machine Learning

OCTOBER 4, 2023

Use cases include document summarization to help readers focus on key points of a document and transforming unstructured text into standardized formats to highlight important attributes. In the following sections, we show how to get started with document summarization by deploying Falcon 7B on SageMaker Jumpstart.

Healthcare 117

Healthcare Engineering Accountability Management 117

AWS Machine Learning

NOVEMBER 1, 2023

Today, personally identifiable information (PII) is everywhere. PII is sensitive in nature and includes various types of personal data, such as name, contact information, identification numbers, financial information, medical information, biometric data, date of birth, and so on.

APIs 119

APIs Government Engineering Telecommunications 119

Beyond Philosophy

JULY 14, 2022

There are also a bunch of documented health benefits of laughter. Here’s a great example of this type of humor from Studio C featuring Scott Sterling’s face : A lot of sarcasm, especially barbed sarcasm where the other person doesn’t pick up on it, would be an example of humor inspired by the Superiority Theory.

Coaching 413

Coaching Consulting Consulting Personalization 413

AWS Machine Learning

JUNE 8, 2023

Amazon Personalize now enables popularity tuning for its Similar-Items recipe ( aws-similar-items ). Previously, this capability was only available for SIMS , the other Related_Items recipe within Amazon Personalize. Previously, this capability was only available for SIMS , the other Related_Items recipe within Amazon Personalize.

Personalization 98

Personalization Engineering Management 98

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. All your data is encrypted to be private and secure.

Personalization 113

Personalization Engineering APIs Consulting 113

Beyond Philosophy

OCTOBER 22, 2020

We discovered that after placing an order, the insurance company agent would tell the customers, “Your policy documents should be with you within five days.” We had the agents say instead, “Your policy documents will be with you within five days.” ” It was the word “should.”

Journey mapping 286

Journey mapping Consulting Consulting Advertising 286

Steve DiGioia

APRIL 19, 2021

There’s the smirking “Sorry if you were offended” apology which blames the person you insulted. If you are an otherwise sincere person, your close relationships can probably survive a handful of insincere apologies. Third, we would never say this to a customer in person. No More “Nonpologies”. Second, “any” is generic.

Accountability 304

Accountability Personalization Customer Care Customer Support 304

ShepHyken

SEPTEMBER 6, 2019

Beyond prefill, 34% were open to mobile document capture. The study also showed that consumers are more concerned about protecting their own personal information, with an increase in the past year of 15 percent who strongly feel it’s their personal responsibility.

Accountability 249

Accountability Technology Personalization Customer Experience 249

ShepHyken

SEPTEMBER 13, 2019

Both customers and prospects value personal and instant means of interaction and the longer they wait the higher the chances of them going to a competitor. Share documentation . Here are 7 areas we feel are extremely important when it comes to improving the overall live chat experience delivered to customers. .

Customer Experience 283

Customer Experience Technical Support Self service Best practices 283

CCNG

MARCH 23, 2022

This includes the documentation of customer interactions in a company-wide CRM tool and access to delivery schedules and product details. This is especially true when dealing with personal health information and credit card numbers or other financial data. Finally, there is a heightened concern over data security and privacy.

CCNG 195

CCNG Call Center Education Self service 195

ShepHyken

JANUARY 18, 2022

It’s not always in person anymore. This could be as simple as a one-page document that gives everybody in the team clarity on what the expectations are. If you are the only person in your organization who cares about CX, it’s just not going to happen.” How are they trained? How are they retained?

Journey mapping 201

Journey mapping Average Handle Time Feedback Consulting 201

Beyond Philosophy

MARCH 26, 2021

Customers also say things like the organization focuses on them, like the customer is the only person in the room or that the representative picks up the customer’s call right away. That helps people think about things from a personal perspective. All of these things are actionable items that you can emulate.

Journey mapping 300

Journey mapping B2B Customer emotions Personalization 300

CCNG

OCTOBER 25, 2023

Alignment between business requirements documentation and key success factors is critical for successful decision-making within business units.

CCNG 195

CCNG Technology Employee engagement Government 195

AWS Machine Learning

NOVEMBER 10, 2023

These capabilities include pre-trained models for image, text, and document data types. You simply provide your text data and select from four commonly used capabilities: sentiment analysis, language detection, entities extraction, and personal information detection. For a list of supported entities, refer to Entities.

Engineering 122

Engineering Personalization 122

Beyond Philosophy

JUNE 25, 2021

The idea is that if you have documentation proving that you’ve got the vaccine, you could have these privileges. The question on everyone’s mind is how do you know if the person is telling the truth about their vaccinated status? Vaccine passports, both in the UK and the US, are gaining more credibility.

Customer Experience 383

Customer Experience Airlines Consulting Consulting 383

CCNG

DECEMBER 6, 2020

We started with a poll about the problems people are facing with their current technology.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. Just assign the perfect person to address the problem and let others work. Document everything, and address your entire staff once everything has been settled. Handling disgruntled employees is the same.

Management 273

Management Customer Experience Customer Service Coaching 273

Cincom

JANUARY 31, 2025

This is the scenario for companies that rely on manual processes for document generationcaught in a cycle of repetitive data entry, missing critical details, non-compliance, and whatnot. Every document you produce is an opportunity to reinforce your brands identity, tone, and professionalism. What is Document Generation Software?

CRM 40

CRM APIs industry standards Customer centricity 40

Help Scout

JULY 29, 2021

So in addition to helping existing customers, great documentation can help you acquire new customers. And while there are tons of reasons to have help documentation on your customer-facing site, it’s not enough to just have them: If done poorly, your documentation may confuse or frustrate your customers even more.

Self service 142

Self service Education Telecommunications APIs 142

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 133

Telecommunications Transportation Healthcare Accountability 133

Beyond Philosophy

JULY 28, 2015

Furthermore, all correspondence with the sales representative took place with his personal Yahoo email account, with neither the dealership’s name nor Lincoln as a domain name. However, we received no letter of confirmation or thanks for ordering the car–no sign of appreciation or documentation of any kind.

Finance 299

Finance Advertising Sales Surveys 299

AWS Machine Learning

JULY 24, 2024

Customers of all sizes and industries can securely index data from a variety of data sources such as document repositories, web sites, content management systems, customer relationship management systems, messaging applications, database, and so on. To enable users to do secure querying, Amazon Q Business honors ACLs of the documents.

Enterprise 132

Enterprise Engineering APIs Accountability 132

AWS Machine Learning

APRIL 8, 2024

However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. To refine the search results, you can filter based on document metadata to improve retrieval accuracy, which in turn leads to more relevant FM generations aligned with your interests.

APIs 129

APIs Construction Chatbots Accountability 129

AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 127

APIs Enterprise Automotive Customer Support 127

AWS Machine Learning

JUNE 18, 2024

Many companies across all industries still rely on laborious, error-prone, manual procedures to handle documents, especially those that are sent to them by email. Intelligent automation presents a chance to revolutionize document workflows across sectors through digitization and process optimization.

Construction 119

Construction Government Analytics Healthcare 119

AWS Machine Learning

JUNE 5, 2024

This guest post is co-written with Manny Silva, Head of Documentation at Skyflow, Inc. Startups move quickly, and engineering is often prioritized over documentation. Unfortunately, this prioritization leads to release cycles that don’t match, where features release but documentation lags behind.

Engineering 124

Engineering APIs Construction Accountability 124

ShepHyken

DECEMBER 28, 2018

That said, millennials will absolutely turn to social media and peer-to-peer sharing to both document and absorb learnings. If you don’t know your millennial customer by name, their prior purchase history, or their personal data, you’re going to lose them to the company that does.

Customer Service 261

Customer Service Self service Customer Support Scripts 261

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 135

APIs Healthcare Scripts Enterprise 135

AWS Machine Learning

APRIL 30, 2024

The success of these applications depends on two key factors: first, that an end-user of the application is only able to see responses generated from documents they have been granted access to, and second, that each user’s conversation history is private, secure, and accessible only to the user. Mary can also refer to the source documents.

Enterprise 131

Enterprise Accountability APIs Management 131

AWS Machine Learning

APRIL 30, 2024

It seamlessly integrates with a customer’s existing identities, roles, and access permissions to personalize the interactions for each individual user, while maintaining the highest levels of security. Built from the ground up with security and privacy in mind Amazon Q Business is built to be secure and private by design.

Enterprise 129

Enterprise Engineering Personalization Management 129

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 108

Sales Accountability APIs CRM 108

CX Accelerator

DECEMBER 10, 2019

It is uncomfortable to publicly share stories like this and expose both my professional & personal vision to the world, but I am confident this will help someone. Like most Type-A personalities, I first started out with a significant amount of research. Journey To Happy . 4) Get Crafty! . Start assembling your vision board.

Accountability 182

Accountability Personalization Customer Experience Customer Service 182