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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash

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How to Write an After-Call Survey Script

Fonolo

4. Personalize Each Survey. Living through the pandemic has lead customers to need and expect more empathy, and personalization is a small way to offer that. You might have a carefully crafted questionnaire or script for your after-call survey. Sample After-Call Survey Script. Use this handy sample script as a guide!

Scripts 138
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Drive hyper-personalized customer experiences with Amazon Personalize and generative AI

AWS Machine Learning

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

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Small Things That Have a Dramatic Impact on Your Customer’s Experience

Beyond Philosophy

We discovered that after placing an order, the insurance company agent would tell the customers, “Your policy documents should be with you within five days.” We had the agents say instead, “Your policy documents will be with you within five days.” ” It was the word “should.”

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Dynamic Scripting: Crafting Personalized Conversations with Call Center Software

Hodusoft

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

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22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service

Callminer

Try not to take the demonstration of anger personally. Don’t require disciplinary action, like the fact that an employee followed a company policy the customer doesn’t personally agree with. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued.