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Create a document lake using large-scale text extraction from documents with Amazon Textract

AWS Machine Learning

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 101
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Automate document processing with Amazon Bedrock Prompt Flows (preview)

AWS Machine Learning

Enterprises in industries like manufacturing, finance, and healthcare are inundated with a constant flow of documents—from financial reports and contracts to patient records and supply chain documents. An AWS Lambda function reads the Amazon Textract response and calls an Amazon Bedrock prompt flow to classify the document.

Finance 97
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How Deltek uses Amazon Bedrock for question and answering on government solicitation documents

AWS Machine Learning

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

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Generate customized, compliant application IaC scripts for AWS Landing Zone using Amazon Bedrock

AWS Machine Learning

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 120
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How to Write an After-Call Survey Script

Fonolo

You might have a carefully crafted questionnaire or script for your after-call survey. It offers your call center a well-documented view of response rates, survey answers, and timing information. Sample After-Call Survey Script. Use this handy sample script as a guide! Introduce surveys by using the customer’s name.

Scripts 138
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Techniques for Creating Effective Customer Service Scripts for Your Call Center

Global Response

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62
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Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 117