Callminer

MAY 26, 2020

Average Handle Time (AHT) gives an accurate, real-time measurement of the usual amount of time it takes to handle an interaction from start to finish, from the initiation of the call to the time your organization’s call center agents are spending on the phone with individual callers and handling any follow-up tasks, such as documentation.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

TeleDirect

MARCH 20, 2025

Call centers play a pivotal role in optimizing client intake by providing: 24/7 availability to answer client inquiries Professional and courteous communication Accurate data collection and case documentation Timely follow-ups and appointment scheduling How Call Centers Improve Client Intake for Law Firms 1.

Call Center 62

Call Center Scripts call center solutions outsourcing 62

AWS Machine Learning

AUGUST 3, 2023

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

APIs 94

APIs Banking Enterprise Construction 94

AWS Machine Learning

MARCH 27, 2025

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. We suggest consulting LLM prompt engineering documentation such as Anthropic prompt engineering for experiments.

Education 93

Education Engineering APIs Enterprise 93

AWS Machine Learning

MARCH 11, 2025

One of the most critical applications for LLMs today is Retrieval Augmented Generation (RAG), which enables AI models to ground responses in enterprise knowledge bases such as PDFs, internal documents, and structured data. script provided with the CRAG benchmark for accuracy evaluations.

Benchmark 95

Benchmark APIs Enterprise Scripts 95

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 91

Scripts Metrics APIs Healthcare 91

AWS Machine Learning

JULY 29, 2022

BERT is pre-trained on masking random words in a sentence; in contrast, during Pegasus’s pre-training, sentences are masked from an input document. The model then generates the missing sentences as a single output sequence using all the unmasked sentences as context, creating an executive summary of the document as a result.

Scripts 100

Scripts APIs Big data Engineering 100

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

FEBRUARY 25, 2025

This post shows how to configure an Amazon Q Business custom connector and derive insights by creating a generative AI-powered conversation experience on AWS using Amazon Q Business while using access control lists (ACLs) to restrict access to documents based on user permissions. Who are the data stewards for my proprietary database sources?

Enterprise 94

Enterprise Engineering APIs Accountability 94

AWS Machine Learning

FEBRUARY 12, 2025

Your task is to understand a system that takes in a list of documents, and based on that, answers a question by providing citations for the documents that it referred the answer from. Our dataset includes Q&A pairs with reference documents regarding AWS services. The following table shows an example.

APIs 76

APIs Management Benchmark Scripts 76

Beyond Philosophy

OCTOBER 22, 2020

We discovered that after placing an order, the insurance company agent would tell the customers, “Your policy documents should be with you within five days.” We had the agents say instead, “Your policy documents will be with you within five days.” ” It was the word “should.”

Journey mapping 286

Journey mapping Consulting Consulting Advertising 286

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 131

Engineering Scripts Metrics APIs 131

ShepHyken

DECEMBER 28, 2018

That said, millennials will absolutely turn to social media and peer-to-peer sharing to both document and absorb learnings. This group is also flipping the script when it comes to the preferred communication channel. They are literally changing the rules of customer service on the fly. Yes, really. Live messaging is where it’s at.

Customer Service 258

Customer Service Self service Customer Support Scripts 258

AWS Machine Learning

JULY 2, 2024

installed The AWS Amplify CLI set up Model access to the following models in Amazon Bedrock: Titan Embeddings G1 – Text and Claude Instant Upload documents and create a knowledge base In this section, we create a knowledge base in Amazon Bedrock. Upload the following documents in the S3 bucket: The Overview of Amazon Web Services whitepaper.

APIs 136

APIs Scripts Enterprise Engineering 136

AWS Machine Learning

DECEMBER 22, 2023

To learn more about the SageMaker model parallel library, refer to SageMaker model parallelism library v2 documentation. With these updates to SMP’s APIs, you can now realize the performance benefits of SageMaker and the SMP library without overhauling your existing PyTorch FSDP training scripts.

Scripts 122

Scripts APIs Engineering Finance 122

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 96

Best practices Scripts Construction Management 96

AWS Machine Learning

JULY 25, 2024

Accelerate research and analysis – Instead of manually searching through SharePoint documents, users can use Amazon Q to quickly find relevant information, summaries, and insights to support their research and decision-making. The site content space also provides access to add lists, pages, document libraries, and more.

Scripts 109

Scripts APIs Engineering Enterprise 109

AWS Machine Learning

FEBRUARY 8, 2024

Your Amazon Bedrock-powered insurance agent can assist human agents by creating new claims, sending pending document reminders for open claims, gathering claims evidence, and searching for information across existing claims and customer knowledge repositories. Send a pending documents reminder to the policy holder of claim 2s34w-8x.

APIs 140

APIs Scripts Enterprise Management 140

OctopusTech

FEBRUARY 6, 2025

In addition to HIPAA compliance, training should also cover emergency protocols, medical terminology , and documentation best practices. One of the ways of establishing clear protocols is to provide standardized scripts that can help agents assess the nature of each call accurately.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. We have a very in-depth training process to work with customers and many documents outlining common questions and issues. They use canned, scripted responses that lack sincerity. HealthMarkets.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

AUGUST 5, 2024

An S3 bucket where your documents are stored in a supported format (.txt,md,html,doc/docx,csv,xls/.xlsx,pdf). While running deploy.sh, if you provide a bucket name as an argument to the script, it will create a deployment bucket with the specified name. After the script is complete, note the S3 URL of the main-template-out.yml.

Scripts 126

Scripts Accountability Education Feedback 126

AWS Machine Learning

DECEMBER 22, 2023

Lambda instruments the financial services agent logic as a LangChain conversational agent that can access customer-specific data stored on DynamoDB, curate opinionated responses using your documents and webpages indexed by Amazon Kendra, and provide general knowledge answers through the FM on Amazon Bedrock.

Scripts 126

Scripts Chatbots Accountability Multi-channel support 126

AWS Machine Learning

FEBRUARY 14, 2024

With your Python environment activated, run the following command: cdk synth Run the following command to deploy the AWS CDK: cdk deploy Run the following command to run the post-deployment script: python scripts/post_deployment_script.py CD into the scripts directory in the repository. script located in the GitHub repository.

Scripts 130

Scripts Engineering Entertainment Healthcare 130

AWS Machine Learning

APRIL 26, 2024

The documents provided show that the development of these systems had a profound effect on the way people and goods were able to move around the world. The documents show that the development of railroads and steamships made it possible for goods to be transported more quickly and efficiently than ever before.

Transportation 128

Transportation Scripts Accountability Benchmark 128

AWS Machine Learning

JUNE 11, 2024

When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes. You also need the ML job scripts ready with a command to invoke them. Starting with the AWS Neuron 2.18

Scripts 124

Scripts Engineering Enterprise Management 124

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. The cost associated with training models on recent data is high.

APIs 122

APIs Healthcare Scripts Engineering 122

OctopusTech

FEBRUARY 21, 2025

Call Recording Efficient call center for lawyers integrated automated call recording software to allow teams to document client interactions for compliance, quality assurance , and evidence. With the warm transfer option, the agents can transfer the conversation to the right department even before the potential customer picks up the phone.

Call Center 62

Call Center Interactive Voice Response virtual call center Coaching 62

AWS Machine Learning

FEBRUARY 12, 2025

We also included a data exploration script to analyze the length of input and output tokens. For demonstration purposes, we select 3,000 samples and split them into train, validation, and test sets. You need to run the Load and prepare the dataset section of the medusa_1_train.ipynb to prepare the dataset for fine-tuning.

Scripts 78

Scripts Metrics Engineering Accountability 78

ShepHyken

JUNE 12, 2020

It may be useful to create scripts so that your agents can speak with a unified voice and represent your brand as ready and prepared. Also, consider generating official documentation to be published online that your agents can direct callers to in order to see your company’s official response to the crisis. Who Can I Rely on for Help?

Call Center 182

Call Center Scripts Chatbots Management 182

AWS Machine Learning

JUNE 4, 2024

The workflow includes the following steps: The user runs the terraform apply The Terraform local-exec provisioner is used to run a Python script that downloads the public dataset DialogSum from the Hugging Face Hub. More information can be found in the Terraform documentation for aws_caller_identity , aws_partition , and aws_region.

Scripts 132

Scripts Accountability Engineering Best practices 132

AWS Machine Learning

JUNE 15, 2022

Amazon Kendra uses deep learning and reading comprehension to deliver precise answers, and returns a list of ranked documents that match the search query for you to choose from. We first ingest a set of documents, along with their metadata, into an Amazon Kendra index. Solution overview.

APIs 91

APIs Scripts Technology Engineering 91

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 119

Contact Center Scripts Interactive Voice Response contact center solutions 119

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 137

APIs Healthcare Scripts Enterprise 137

AWS Machine Learning

NOVEMBER 30, 2023

For information on additional Slurm commands and configuration, refer to the Slurm Workload Manager documentation. Prerequisites Before you create your SageMaker HyperPod, you first need to configure your VPC, create an FSx for Lustre file system, and establish an S3 bucket with your desired cluster lifecycle scripts. Choose Save.

Scripts 123

Scripts Engineering Government Management 123

AWS Machine Learning

MAY 21, 2024

Solution architecture The mmRAG solution is based on a straightforward concept: to extract different data types separately, you generate text summarization using a VLM from different data types, embed text summaries along with raw data accordingly to a vector database, and store raw unstructured data in a document store. split('.')[0]}.json"

Engineering 131

Engineering Consulting Consulting Finance 131