AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 127

Analytics APIs Engineering Construction 127

Callminer

MAY 26, 2020

Average Handle Time (AHT) gives an accurate, real-time measurement of the usual amount of time it takes to handle an interaction from start to finish, from the initiation of the call to the time your organization’s call center agents are spending on the phone with individual callers and handling any follow-up tasks, such as documentation.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

AWS Machine Learning

AUGUST 3, 2023

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

APIs 98

APIs Banking Enterprise Construction 98

AWS Machine Learning

MARCH 11, 2025

One of the most critical applications for LLMs today is Retrieval Augmented Generation (RAG), which enables AI models to ground responses in enterprise knowledge bases such as PDFs, internal documents, and structured data. script provided with the CRAG benchmark for accuracy evaluations.

Benchmark 112

Benchmark APIs Enterprise Scripts 112

AWS Machine Learning

MARCH 27, 2025

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. We suggest consulting LLM prompt engineering documentation such as Anthropic prompt engineering for experiments.

Education 112

Education Engineering APIs Enterprise 112

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 98

Scripts Metrics APIs Healthcare 98

AWS Machine Learning

FEBRUARY 25, 2025

This post shows how to configure an Amazon Q Business custom connector and derive insights by creating a generative AI-powered conversation experience on AWS using Amazon Q Business while using access control lists (ACLs) to restrict access to documents based on user permissions. Who are the data stewards for my proprietary database sources?

Enterprise 105

Enterprise Engineering APIs Accountability 105

AWS Machine Learning

JULY 29, 2022

BERT is pre-trained on masking random words in a sentence; in contrast, during Pegasus’s pre-training, sentences are masked from an input document. The model then generates the missing sentences as a single output sequence using all the unmasked sentences as context, creating an executive summary of the document as a result.

Scripts 101

Scripts APIs Big data Engineering 101

TeleDirect

APRIL 23, 2025

Call centers follow strict compliance protocols, including: PCI DSS certification for payment security HIPAA compliance for health-related policies Secure call recording and data storage Key Features of an Insurance-Focused Call Center Customized scripts for different policy types (auto, life, health, etc.) A: Not likely.

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

TeleDirect

MARCH 20, 2025

Call centers play a pivotal role in optimizing client intake by providing: 24/7 availability to answer client inquiries Professional and courteous communication Accurate data collection and case documentation Timely follow-ups and appointment scheduling How Call Centers Improve Client Intake for Law Firms 1.

Call Center 62

Call Center Scripts call center solutions outsourcing 62

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

FEBRUARY 12, 2025

Your task is to understand a system that takes in a list of documents, and based on that, answers a question by providing citations for the documents that it referred the answer from. Our dataset includes Q&A pairs with reference documents regarding AWS services. The following table shows an example.

APIs 77

APIs Management Benchmark Scripts 77

Beyond Philosophy

OCTOBER 22, 2020

We discovered that after placing an order, the insurance company agent would tell the customers, “Your policy documents should be with you within five days.” We had the agents say instead, “Your policy documents will be with you within five days.” ” It was the word “should.”

Journey mapping 286

Journey mapping Consulting Consulting Advertising 286

ShepHyken

JULY 5, 2019

Not only will this solution document your product or services as a whole, but it also gives your business the opportunity to analyze, gather and address common customer concerns. This means cutting out the scripts and taking on a positive and natural tone when talking. Respond to (every) negative and positive feedback.

Feedback 313

Feedback Self service Best practices Scripts 313

Callminer

AUGUST 1, 2017

Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TeleDirect

APRIL 18, 2025

Features include: Customized scripts Bilingual agents Call recording and analytics Secure CRM and calendar integration How After-Hours Services Work A good after-hours call center becomes an extension of your team. Here’s how they support you: Answer Calls with Customized Scripts: Agents follow your tone and brand voice.

Call Center 62

Call Center Bilingual agents Healthcare Scripts 62

AWS Machine Learning

JULY 25, 2024

Accelerate research and analysis – Instead of manually searching through SharePoint documents, users can use Amazon Q to quickly find relevant information, summaries, and insights to support their research and decision-making. The site content space also provides access to add lists, pages, document libraries, and more.

Scripts 119

Scripts APIs Engineering Enterprise 119

TeleDirect

APRIL 25, 2025

Can you provide documentation of compliance certifications? Professional call centers use customized scripts and tone guidelines to align with your brand voice. A: It depends on customization needs, but most setups can be completed in 24 weeks, including script development and training. How often do you perform security audits?

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

AWS Machine Learning

JULY 2, 2024

installed The AWS Amplify CLI set up Model access to the following models in Amazon Bedrock: Titan Embeddings G1 – Text and Claude Instant Upload documents and create a knowledge base In this section, we create a knowledge base in Amazon Bedrock. Upload the following documents in the S3 bucket: The Overview of Amazon Web Services whitepaper.

APIs 142

APIs Scripts Enterprise Engineering 142

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 133

Engineering Scripts Metrics Advertising 133

ShepHyken

DECEMBER 28, 2018

That said, millennials will absolutely turn to social media and peer-to-peer sharing to both document and absorb learnings. This group is also flipping the script when it comes to the preferred communication channel. They are literally changing the rules of customer service on the fly. Yes, really. Live messaging is where it’s at.

Customer Service 261

Customer Service Self service Customer Support Scripts 261

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 98

Best practices Scripts Construction Management 98

AWS Machine Learning

DECEMBER 22, 2023

To learn more about the SageMaker model parallel library, refer to SageMaker model parallelism library v2 documentation. With these updates to SMP’s APIs, you can now realize the performance benefits of SageMaker and the SMP library without overhauling your existing PyTorch FSDP training scripts.

Scripts 122

Scripts APIs Engineering Finance 122

AWS Machine Learning

FEBRUARY 8, 2024

Your Amazon Bedrock-powered insurance agent can assist human agents by creating new claims, sending pending document reminders for open claims, gathering claims evidence, and searching for information across existing claims and customer knowledge repositories. Send a pending documents reminder to the policy holder of claim 2s34w-8x.

APIs 141

APIs Scripts Enterprise Management 141

OctopusTech

FEBRUARY 6, 2025

In addition to HIPAA compliance, training should also cover emergency protocols, medical terminology , and documentation best practices. One of the ways of establishing clear protocols is to provide standardized scripts that can help agents assess the nature of each call accurately.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. We have a very in-depth training process to work with customers and many documents outlining common questions and issues. They use canned, scripted responses that lack sincerity. HealthMarkets.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

JANUARY 9, 2023

wiki, informational web sites, self-service help pages, internal documentation, etc.) The intended meaning of both query and document can be lost because the search is reduced to matching component keywords and terms. Create test indexes, and load some sample documents. Create and start OpenSearch using the Quickstart script.

Scripts 106

Scripts APIs Engineering Transportation 106

AWS Machine Learning

AUGUST 5, 2024

An S3 bucket where your documents are stored in a supported format (.txt,md,html,doc/docx,csv,xls/.xlsx,pdf). While running deploy.sh, if you provide a bucket name as an argument to the script, it will create a deployment bucket with the specified name. After the script is complete, note the S3 URL of the main-template-out.yml.

Scripts 126

Scripts Accountability Education Feedback 126

TeleDirect

APRIL 24, 2025

Scripts are tailored to match the legal or medical practices tone, procedures, and regulatory needs. A: Ask for compliance documentation, security certifications, and whether they are willing to sign a BAA. Inbound and Outbound Call Handling All calls are monitored and recorded securely.

Call Center 62

Call Center Healthcare voip CRM 62

TeleDirect

APRIL 7, 2025

CRM and ticketing systems Call routing platforms Knowledge bases and internal documentation Troubleshooting procedures 4. Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. healthcare, finance) 5.

Call Center 62

Call Center First call resolution Best practices Gamification 62

AWS Machine Learning

DECEMBER 22, 2023

Lambda instruments the financial services agent logic as a LangChain conversational agent that can access customer-specific data stored on DynamoDB, curate opinionated responses using your documents and webpages indexed by Amazon Kendra, and provide general knowledge answers through the FM on Amazon Bedrock.

Scripts 127

Scripts Chatbots Accountability Multi-channel support 127

AWS Machine Learning

FEBRUARY 14, 2024

With your Python environment activated, run the following command: cdk synth Run the following command to deploy the AWS CDK: cdk deploy Run the following command to run the post-deployment script: python scripts/post_deployment_script.py CD into the scripts directory in the repository. script located in the GitHub repository.

Scripts 131

Scripts Engineering Entertainment Healthcare 131

AWS Machine Learning

JUNE 11, 2024

When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes. You also need the ML job scripts ready with a command to invoke them. Starting with the AWS Neuron 2.18

Scripts 126

Scripts Engineering Enterprise Management 126

AWS Machine Learning

MARCH 19, 2024

However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. Upload documents from the data folder assetpartdoc in the GitHub repository to the S3 bucket listed in the CloudFormation stack outputs.

Construction 137

Construction Scripts APIs Enterprise 137

AWS Machine Learning

NOVEMBER 14, 2024

For example, a use case that’s been moved from the QA stage to pre-production could be rejected and sent back to the development stage for rework because of missing documentation related to meeting certain regulatory controls. These stages are applicable to both use case and model stages. To get started, set-up a name for your experiment.

Government 106

Government Management APIs Accountability 106

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59