Quality Contact Solutions

SEPTEMBER 14, 2022

After countless hours of planning, preparation, and implementation, you finally have the new telemarketing program kicked off. Even though the new telemarketing program is running smoothly and considered a success, we should always look for ways to improve on the program. Download: 10 Ways to Use an Outbound Telemarketing Partner.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

Quality Contact Solutions

DECEMBER 31, 1969

Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Here are the primary risks of outbound telemarketing: TCPA compliance. Do Not Call compliance.

Telemarketing 63

Telemarketing Consulting Consulting Abandon rate 63

Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. To develop a working solution using outsourced telemarketing and call center services, Julie uses her experience to craft a program that makes sense and she is honest if QCS is not the right solution. Angela Garfinkel, President. Meet Julie Kramme.

Telemarketing 66

Telemarketing Automotive outsourcing Healthcare 66

Babelforce

JULY 8, 2021

Having clear support documentation, such as a knowledge base, will help. Provide your BPO teams with a relevant script, questions, and instructions about how to record answers. A contact center that offers tech support will have a very different skill set to one that specializes in telemarketing. Ordering support.

outsourcing 98

outsourcing Call Center virtual call center Contact Center 98

NobelBiz

APRIL 23, 2024

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Telephone Consumer Protection Act TCPA addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

MARCH 14, 2023

Develop and implement standard call scripts that are compliant with regulations and provide consistency across all agents. DNC (Do Not Call) requirements: The FTC’s National Do Not Call Registry prohibits telemarketing calls to customers who have registered their phone numbers on the list.

Contact Center 52

Contact Center Scripts Call Center Government 52

aircall

MARCH 24, 2021

Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . The scripts and tools sales agents are using don’t seem to match the company’s marketing efforts. . Craft sales scripts for prospecting. . 3) Update your tech stack.

Best practices 62

Best practices Sales Scripts Outbound sales 62