Document Technical Support Upselling 
JustCall
APRIL 4, 2023
Upselling and cross-selling : Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty. This includes key product details, service offerings, pricing, and other relevant information.
JustCall
MARCH 9, 2023
creating product documentation and associated resources, and so on Over to You There you go—while the difference between customer support and customer service may not seem much at first glance, the two are varying fields with contrasting end goals. What’s the difference between customer service and customer support?
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TechSee
DECEMBER 2, 2020
This technology can be applied at every channel and touchpoint of the customer journey, from pre-purchase through contracting and billing, onboarding , and even upsells. Visual assistance technology is a powerful tool for technical support, but it can also help address other customer inquiries, deliberations, and bureaucratic issues.
Global Response
JULY 10, 2023
With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Cultural Compatibility with Western Countries.
CustomerSuccessBox
NOVEMBER 2, 2021
Creating a perfect Sales to Customer Success handoff document: Probably the best way to ensure that everything goes smoothly is to have documentation about each step, every data point, or information. The following points are essential to be added in a Sales to CS handoff document. Roadblocks to avoid in Sales to CS handoff.
ProProfs Blog
DECEMBER 16, 2020
Initiate a chat that helps sales and support teams understand customer intent better. Identify upsell and cross-sell opportunities that can be offered during an ongoing conversation. One, you can identify upsell opportunities for your business. This is where chatbot can streamline support requests for them.
Nicereply
MARCH 24, 2022
Customer Support Specialists Burnout will lead to poor customer service, lower engagement levels, and a higher rate of employee turnover. For companies, these 3 factors will result in only a 6% chance of successfully closing an upsell and a smaller than 4% probability of selling a promotion. Avoid making errors in spelling and grammar.
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