AWS Machine Learning
MARCH 31, 2023
The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.
Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
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DMG Consulting
MARCH 13, 2025
without the help of a live agent, salesperson, or other employee. As an example, automated post-interaction summarization applications reduce the wrap-up process by an average of 25% – 40%, while vastly enhancing the clarity and usefulness of the documentation. But this is just the beginning for these solutions.
Creative Virtual
SEPTEMBER 9, 2020
Whitepapers are designed to be plain-speaking and informative documents spanning an array of subjects. At Creative Virtual, whitepapers are not created too often as they hold a special place in our repository of resources since they offer information that stays valid for a much longer time than other documents.
Inbenta
OCTOBER 30, 2024
Sentiment analysis Sentiment analysis tries to gauge the overall mood of a text or document by analyzing the language used. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. Virtual agents and chatbots allow for human-like customer service that provides 24/7 support.
TechSee
FEBRUARY 19, 2024
LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. This could be by automating common tasks performed by agents, or by augmenting agent knowledge and training with virtual agent assistants.
Uniphore
AUGUST 12, 2021
Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. Multimodal Virtual Agent Implementation and Best Practices.
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