Global Speech Networks

MAY 24, 2021

What’s holding your customer’s back from providing feedback? Customer Feedback is the key to any experience improvement program. Traditionally, the process of collecting, understanding and acting on customer feedback can be time consuming, not to mention that actually getting customers to provide feedback can be challenging.

Feedback 52

Feedback Complaint resolution Surveys Employee engagement 52

ProProfs Blog

SEPTEMBER 28, 2021

Customer feedback is an often underestimated tool that can help you analyze your past mistakes, evaluate where you currently stand, and determine what your future moves should be, so your customers get nothing but the best from you. . This blog presents the 15 most effective ways to get feedback and make the most of it.

Feedback 78

Feedback Surveys Analytics Sales 78

inmoment

MARCH 17, 2020

With customers engaging with brands in a myriad of ways and channels, the ability to transform feedback into actionable insights has never been more crucial. . Organizations must take a pragmatic, modern approach to customer listening—one that looks at feedback holistically to better understand the entire customer experience (CX).

Feedback 52

Feedback Surveys CRM Analytics 52

inmoment

AUGUST 20, 2019

So how can they gather the valuable guest feedback they need to attract new diners, satisfy regulars, and turn those negative reviews around? Restaurants need to take a proactive approach to guest surveys by meeting diners when and where they’re ready to give feedback and allowing them to only answer questions relevant to their experience.

Feedback 45

Feedback Surveys Personalization Marketing 45

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 78

Feedback Surveys Analytics Customer Service 78

PeopleMetrics

FEBRUARY 4, 2015

But let’s back up a bit and talk about your relationship with customer feedback. Let’s go over three reasons why customer feedback is crucial to your customer experience strategy (in no particular order). Customer feedback can validate perception and/or smash it into pieces. Customer feedback makes the customer tangible.

Feedback 107

Feedback Customer Experience Customer centricity Metrics 107

Beyond Philosophy

APRIL 4, 2024

The other person wonders what happened, probably forever. We are probably the same people who would break up with someone in person because that’s the way we thought relationships were supposed to end. There might be modes of communication that are more personal and will evoke a different set of response norms.

Personalization 150

Personalization Sales Feedback Technology 150

Beyond Philosophy

JUNE 12, 2017

On a personal level, complaining too much is bad because it reinforces negative thoughts and makes people dread being around you. I was browsing in a shop a few weeks ago and ended up in an extended, one-sided discussion about the difficulty of competing with larger retailers and the owner’s personal health struggles.

Morale 377

Morale Consulting Consulting Engineering 377

SharpenCX

MARCH 4, 2020

And, they cram months (and months) of feedback into a single coaching session. But given how our memories work, coaching in spurts and keeping feedback in your back pocket won’t lead to better performance. And, they give feedback that optimizes agent strengths and improves team effectiveness.

Call Center 84

Call Center Feedback Coaching Average Handle Time 84

FreshGrade

MAY 5, 2018

We are excited to announce that FreshGrade was named a winner in the 2018 EdTech Digest Awards as the best personalized learning solution. The personalized learning category is part of the “Cool Tool” awards that recognize the most innovative and effective solutions to support teaching and learning.

Personalization 40

Personalization Education Feedback Accountability 40

ClientSuccess

MARCH 8, 2023

Research Vectors by Vecteezy Personalize your email One of the most important things you can do is ensure your email is personalized. The danger here is in losing that personalized touch and including information that isn’t relevant or useful. It can prompt you to address items you may have otherwise forgotten.

Personalization 79

Personalization Feedback Marketing Sales 79

Beyond Philosophy

JANUARY 28, 2015

Expectations are important to meet (and ideally exceed), particularly when this is the person who decides if whether you stay or go at an organization. Request feedback. I would argue you should never be this person whether it’s your first 90 days or not! I had to fire a person whose default was “Yes!” Find the balance.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Lumoa

MAY 19, 2022

Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source. In many cases, this is due to the format of the feedback or the sheer volume of reviews that need to be assessed individually.

Feedback 78

Feedback Sales Customer Experience Accountability 78

Playvox

FEBRUARY 13, 2024

As an informal mentorship program, this kind of approach to employee development fuels continual personal growth opportunities for high-performing agents. This method works best when agents recognize that they are supported, want to take advantage of the opportunity for personal development, and clearly see its benefits.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

ClientSuccess

DECEMBER 5, 2022

Receive invaluable customer feedback on products, services, and strategies. This means forming a group of customers you can trust and rely on for honest feedback about your product and services. Make sure to keep up-to-date with the customer feedback and ensure that you’re working with customers from all types of organizations.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

Hello Customer

OCTOBER 13, 2021

But unless you know exactly what to do with any of this feedback, e.g., support sales and marketing teams, empower employees to better engage customers, streamline processes, remove service frictions etc., The inner loop steers activities on how to use feedback to retain, train and empower your front-line employees. Social Listening.

Surveys 98

Surveys Feedback Journey mapping Metrics 98

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement.

Gamification 79

Gamification Contact Center Coaching Quality management 79

TeamSupport

SEPTEMBER 7, 2018

It’s also essential to understand how long a person has been in this role. Click here to download our eBook on the influence of reporting and metrics in B2B customer support! Indirect Feedback – Sometimes customers don’t like to tell you how they feel about you directly. Inactivity or a decrease here can indicate trouble.

B2B 136

B2B Metrics Feedback Customer Support 136

Toister Performance Solutions

FEBRUARY 25, 2020

It's been available as a paperback and an ebook for three years and has become a bestseller. The answer is reader feedback. People have generously shared their feedback with me and I've learned quite a bit. At least one person told me they listen to audiobooks while running. That’s really tough to do with a paperback!

Advertising 80

Advertising Feedback Personalization Customer Service 80

ClientSuccess

NOVEMBER 2, 2022

Ask for their feedback on potential product enhancements and ideas to give them a sense of ownership stake in your product. Building a personal investment in your product can excite customers. Personalize strategic efforts to their unique needs. . eBook: 5 Ways To Surprise & Delight Your Customers.

Customer retention 70

Customer retention Upselling SaaS Accountability 70

Playvox

FEBRUARY 1, 2024

The Crucial Role Of Customer Sentiment In Data-Driven Decisions The most valuable customer insights for improving CX come from the emotions behind positive feedback, negative feedback, and every other customer communication—across all interactions and on all channels. I waited five minutes to talk to a live person.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

ClientSuccess

FEBRUARY 14, 2023

Empathy is the ability to understand and share the feelings of another person – the capacity to place oneself in another’s position. “When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say.”

Journey mapping 80

Journey mapping Construction Best practices Feedback 80

ChurnZero

NOVEMBER 9, 2021

Personalize Your SaaS Customer Experience. If you can personalize your interactions with your customers, you’re well on your way to improving the customer experience. There are a couple of tried-and-true ways to go about personalizing the SaaS customer experience. Give Your Customers a Voice.

SaaS 97

SaaS Customer Experience Surveys Customer retention 97

NobelBiz

JULY 23, 2024

Customers today expect seamless and personalized interactions across all touch points. Personalized Service Leveraging customer data from previous interactions enables agents to offer personalized service. Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6.

call center software 52

call center software Call Center Interactive Voice Response Coaching 52

Hello Customer

JUNE 21, 2021

Whereas it can be hard to capture that knowledge through customer feedback , it's not impossible to ask your customers. If you're looking for product feedback, you can easily ask for a CSAT (Customer Satisfaction) score asking how satisfied the customer is with the product. (Net Check out our free ebook about NPS ?,

Customer centricity 98

Customer centricity B2C Surveys Feedback 98

TechSee

SEPTEMBER 10, 2019

With 65% of consumers stating that they feel good when they handle an issue without talking to a live person, it’s no wonder that Gartner estimates that 85% of all customer interactions will be managed without a human by 2020. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here.

Self service 116

Self service Banking Analytics Personalization 116

Inbenta

MARCH 30, 2021

Organizations are choosing to use innovative technologies like Artificial Intelligence (AI) to automate their customer services to complete, improve and personalize end-to-end customer interactions and deliver the best possible customer experience. What is customer service automation and what benefits does it provide?

Marketing 136

Marketing Customer Service Self service Chatbots 136

NobelBiz

JANUARY 30, 2024

Ebook | Call Labeling and Blocking for Contact Centers Key Factors Leading to Call Blocking Spam Identification Algorithms: Carriers always specialized, different algorithms in order to identify and block potential spam calls, which can mistakenly flag legitimate business calls as unwanted. RELATED ARTICLE What is IVR?

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

Playvox

AUGUST 30, 2022

Related eBook: 21 Interview Questions to Help You Hire the Perfect CX Candidate. Offering creative team-building events, such as online concerts or birthday celebrations, receives positive, enthusiastic feedback from employees. They also shared other positive feedback: “They clearly lay out expectations for work.”

Contact Center 84

Contact Center Transportation Management Feedback 84

SharpenCX

AUGUST 4, 2021

Some 83% of employees really appreciate receiving feedback, regardless if it’s positive or negative. Your agents crave your feedback. Believe it or not, that regular dose of performance feedback alone results in dramatic performance improvements for your employees. Simplify agent development with customized agent scorecards.

Customer Service 128

Customer Service Coaching Contact Center Interactive Voice Response 128

TechSee

FEBRUARY 21, 2022

Algorithms can analyze patterns of behavior to deliver customized messaging, personalize product offers, or even detect fraud. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing. Predict Behavior. Target Marketing and Advertising.

Automotive 109

Automotive Transportation Telecommunications Self service 109

ClientSuccess

JULY 27, 2021

A single source for customer health information : multiple factors impact your customer health ‘score,’ including NPS information, product usage data, in-person feedback, and more. Making these decisions with your customers in mind means gathering feedback and input and putting this insight into action through your platform.

SaaS 64

SaaS Metrics Best practices Feedback 64

Noble Systems

AUGUST 19, 2020

Three main factors are driving digital transformation in the financial services sector – smart devices that are enabling an interconnected world, millennials and other tech-savvy employees and consumers, and ever-changing demands for consistent and personalized experiences with brands. Gamification is about having fun with a purpose.

Gamification 98

Gamification Banking Enterprise Coaching 98

SharpenCX

JUNE 8, 2021

Gather feedback: Once you know how many customers have dipped and looked for other services, you need to identify why they’re leaving you. Feedback is important. It may seem obvious that your contact needs feedback to grow. But, asking for feedback is no easy task. Implementing customer feedback is part of the process.

Customer retention 76

Customer retention Coaching Employee engagement Contact Center 76

ClientSuccess

OCTOBER 5, 2020

Modern customer success is all about personalization and relationships, which is why customer relationship management is so important. Personal customer relationships are still king: Even though 2020 has definitely been lacking in in-person engagement, personal relationships are still number one in the customer success world.

Management 80

Management Revenue potential Accountability Metrics 80

Cisco - Contact Center

SEPTEMBER 17, 2020

We’ve made it easier for you to receive real-time notifications when your customers give you survey feedback, so that you can quickly follow-up and “close the loop” with your customers. This enables the contact center to truly understand how the customer is feeling and be able to personalize their interaction with the customer even further.

contact center solutions 130

contact center solutions Contact Center Surveys Enterprise 130

Babelforce

DECEMBER 10, 2020

Your guide to conversational AI (eBook). But just as you need to act on data from customer feedback , you need to do something tangible with the customer journey map you create. Personalized service is a priority for 59% of customers! Try out this eBook on Conversational AI , another piece of cutting edge CX tech!

Journey mapping 59

Journey mapping Contact Center APIs Personalization 59