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Motivate and Engage Agents with Gamification

Aspect

According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.

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Gamification in the Workplace: More Than Just a Contest

Playvox

According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. Why Gamification?

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Seven technologies to improve customer service in SMBs

Vonage

John also suggests integrating a customer survey into the CRM system, so that it’s launched immediately after the transaction has closed. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Video and vines. Image by Pixabay.

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What Contact Centers Can Do Now to Address Shifting Customer Behaviors

Noble Systems

To help agents level-up their skills, many contact centers are turning to gamification for everything from new hire on-boarding and coaching to perpetual training and development. Ebook: Changing Customer Behavior and the Impact on Contact Centers. Self-serve is the new “preferred” service.

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Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook.

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Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.

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How Blackbaud Built A Foundation For Customer Advocacy

Influitive

and “Will people really like the gamification aspect that much?”. Download your FREE eBook now. Not surprisingly, Blackbaud is aiming higher this year — adding new goals, like connecting advocates to NPS surveys to demonstrate how they are more satisfied. Some questions were as simple as “ What is advocate marketing ?”