Noble Systems

JULY 24, 2020

GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers. A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment. REAL-TIME MANAGEMENT TOOLS for Reporting & Monitoring.

Call Center 87

Call Center Technology Gamification Morale 87

Noble Systems

MARCH 19, 2021

A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Gamification takes otherwise routine tasks and makes them fun.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Playvox

JUNE 22, 2023

Wrap-Up Time The time required by an agent after a conversation is ended to complete work that is directly associated with the contact just completed. Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. It certainly is not a tool for smaller companies without being able to assign at least one full-time manager of the CRM.”

Chatbots 52

Chatbots Enterprise CRM Customer Support 52