Uniphore

JANUARY 21, 2022

AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. Artificial intelligent can augment claims staff capabilities by monitoring every interaction and flagging potential overpayments before they are processed.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

Babelforce

SEPTEMBER 1, 2021

Common examples include smart devices like Amazon’s Alexa, digital assistants like Siri and customer service tools like IVRs. In the IVR context, it’s generally the most basic form of voice input. For example, IVR services which are capable of understanding only ‘Yes’, ‘No’ and numbers are performing speech recognition.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Upselling Chatbots 52

Babelforce

SEPTEMBER 1, 2021

Common examples include smart devices like Amazon’s Alexa, digital assistants like Siri and customer service tools like IVRs. In the IVR context, it’s generally the most basic form of voice input. For example, IVR services which are capable of understanding only ‘Yes’, ‘No’ and numbers are performing speech recognition.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Upselling Chatbots 52

Global Speech Networks

JANUARY 10, 2022

Here are a few solutions that financial organisations employ to gather customer feedback and touch points into a single, cohesive story: IVR / Chatbots / Virtual Agents . Automation and self-service options give customers the ability to interact quickly and simply with your organisation.

Brand ambassadors 52

Brand ambassadors Virtual Agent Quality management Analytics 52

NobelBiz

MAY 24, 2021

Business Voice is a virtual PBX communications software that allows businesses to integrate call recording and other voice services. This means that when a customer calls in, the call can be automatically routed to a virtual agent who can help resolve any issues.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52

Uniphore

JUNE 10, 2021

Make Every Agent Your Best Agent With AI & RPA Powered Real-time Agent Assist. Download eBook. Direct your Callers to Effortless Digital Customer Service With Visual IVR. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. Try Demo Now.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98