Babelforce

JUNE 3, 2021

Customer journey mapping comes in handy because it can reveal the stages in any given journey where opportunity will arise. The relationship is already there and the potential for upselling – as a part of high quality, outbound service – is strong. Get the eBook now: But hey, does any of this actually matter?

Upselling 52

Upselling Interactive Voice Response Outbound sales Contact Center 52

Pointillist

JULY 25, 2018

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 93

Analytics Government Metrics APIs 93

Pointillist

JULY 25, 2018

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 43

Analytics Metrics Government Journey mapping 43