Playvox

APRIL 19, 2023

Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction. What Is Time Management?

Time management 56

Time management Contact Center Management Schedule adherence 56

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What Are Call Center Efficiency Metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Playvox

JANUARY 25, 2024

By tracking workforce management performance metrics, such as first contact resolution, contact centers can create more accurate forecasts, identify areas of process improvement, set realistic goals, and create effective training programs to develop agents’ skills and expertise.

Contact Center 77

Contact Center Coaching Quality management Schedule adherence 77

CrazyCall

APRIL 9, 2019

She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country. She also held executive marketing roles at HubSpot, SmartBear, Marketing Sherpa, Continuum Managed Services and MEC Labs.

Sales 133

Sales Consulting Consulting Coaching 133

TeamSupport

DECEMBER 21, 2018

Click here to download our eBook on why creating great B2B customer experiences is so important to modern business! Training programs must focus as much on information-based skills, such as industry insights, company vision, and product knowledge, as they do on behavioral skills, like problem solving and time management.

B2B 49

B2B Customer Service B2C Customer Support 49

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Noble Systems

MARCH 19, 2021

A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Managers can listen to an agent’s call in real-time.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98