Fonolo

NOVEMBER 8, 2017

Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Decrease Handle Time.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

SharpenCX

JUNE 10, 2021

Boosting morale and increasing motivation can reduce attrition, increase customer retention, and drive performance. Jump to] Your resource center with ebooks and guides to keep your agents engaged and your customer experience top-notch. Affirm them when you can and keep pushing them to be their best. We’ve got you covered, here too.

Morale 67

Morale Call Center Contact Center Coaching 67

Noble Systems

JUNE 3, 2020

The more barriers that you can remove for your agents, the more morale will improve, and you’ll have a more productive team. Contact center morale goes hand-in-hand with corporate culture and should be at the heart of any culture strategy. Download this ebook to learn how to guide your organization through this cultural shift.

Morale 85

Morale Contact Center Government Consulting 85

Fonolo

SEPTEMBER 2, 2015

With Fonolo’s call-back solution we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale! eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how you can build a business case for call-backs. – Mark Edelman. Stanford Federal Credit Union.

Service level 64

Service level Abandon rate Morale Call Center 64

Beyond Morale

SEPTEMBER 20, 2011

A valuable outcome of the Systematic Leadership process inherent in the Beyond Morale program is the ability to better understand what your needs are and the needs of others. You can learn how to create this environment by getting your free ebook 7 Keys to Employee Engagement now. What happens when your needs aren’t met?

Morale 54

Morale Employee engagement Feedback Personalization 54

Noble Systems

JULY 24, 2020

A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment. Learn more in our ebook “Essential Contact Center Technologies for Collections.”.

Call Center 87

Call Center Technology Gamification Morale 87

TeamSupport

JUNE 14, 2019

Click here to download our eBook on self-service to learn more about the value of the solution for customers! 5) Increased employee morale – The nature of support professionals is that they enjoy helping customers solve their problems.

Customer Support 75

Customer Support Self service Morale B2B 75

TeamSupport

AUGUST 24, 2018

Click here to download our eBook on reporting & metrics for B2B customer support! This is not only bad for team morale , but it’s terrible for customers since the complex questions that are being passed over are usually more vital to successful operations.

Customer Service 71

Customer Service Morale Metrics B2B 71

Integrity Solutions

AUGUST 28, 2019

You’re losing out on sales revenue, of course, but also think about the other costs: engagement, morale, turnover , manager productivity and focus, market position and possibly long-term organizational viability. If 80% aren’t selling at their full potential, it’s clearly costing your organization.

Sales 18

Sales Coaching Morale CRM 18

Playvox

FEBRUARY 13, 2023

Related eBook: Three Steps To Creating A Winning Customer Experience Strategy Impact Of Quality Management On Agent Engagement The employee experience is a vital part of customer interaction success. But your service center can’t afford to tip the scales in the other direction. of revenue.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Fonolo

SEPTEMBER 26, 2017

Long wait times also lead to frustrated customers who then take out their anger on the agents, raising average handle time and lowering agent morale. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. This is where call-backs can help. Reducing Abandoned Calls.

Call Center 64

Call Center Abandon rate Abandon Call Morale 64

Playvox

OCTOBER 12, 2022

Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Read the complete research findings in Playvox’s ebook, The State Of Remote Work In The Contact Center Industry ebook. Unexpected problems come up, and they should know someone is available to support them when needed.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Fonolo

APRIL 25, 2018

Whether a department or company is looking to maintain high morale and employee retention, or looking for creative ideas to increase customer satisfaction, a corporate culture that fosters strong professional relationships amongst colleagues is one that is ahead of the curve. DOWNLOAD THE FREE EBOOK TODAY. Consistency Across Channels.

Call Center 59

Call Center Morale Contact Center Personalization 59

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 137

Customer Experience Morale Journey mapping Customer centricity 137

CSM Magazine

APRIL 15, 2021

These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook. About the Author.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

C3Centricity

DECEMBER 1, 2020

But as a complement to the best parts of human nature—creativity, empathy, stewardship—it can also lift humanity into a new collective and moral consciousness based on a shared sense of destiny. It is available in Hardback, Paperback, EBook and AudioBook formats. It is incumbent on us all to make sure the latter prevails.”

Marketing 102

Marketing Big data Customer centricity B2C 102

Comm100

AUGUST 5, 2020

And customers who are fed up with waiting can take this frustration out on your agents, wearing away at your agents’ morale, causing higher turnover rates, and increasing strain on your team. Download the free eBook below to find out the other key customer service complaints and how you can tackle them. Free download.

Wait times 52

Wait times Interactive Voice Response Customer Service Chatbots 52

teleopti

AUGUST 23, 2019

Contact centres looking to elevate their status, boost agent morale and performance should encourage agents to share best-practice across the organization. Download our eBook. Better skills mean happier employees and less attrition. Collaborative working.

Coaching 63

Coaching Morale Best practices Contact Center 63

ChurnZero

MARCH 31, 2020

With fear rampant, boosting morale is so important right now. The smaller channels boosted morale by creating a more intimate space that encouraged members to check in with one another. With so much surrounding negativity, this allowed the good news and messaged to be shared across the entire company and raise morale.

Morale 72

Morale Education Surveys Accountability 72

Comm100

NOVEMBER 30, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. You can also use some live chat script examples to prompt discussion – see our eBook for ready to use examples. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 44

Customer Service Scripts Morale Wait times 44

Inbenta

JUNE 2, 2021

They can also affect employee morale and efficiency. To learn more on this topic, download our latest ebook! Mistakes are impossible to foresee, and we are only human after all. However, errors can trigger a lot of additional work, time, and money to get things right. Saves time and lets teams focus on critical issues.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

SharpenCX

JUNE 23, 2021

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. You suffer from high costs to hire and train new employees, inconsistent service, staffing shortages, low team and agent morale, the list goes on (and on).

Contact Center 101

Contact Center Abandon rate Management Metrics 101

Babelforce

JANUARY 26, 2021

Maintaining the morale of your customers keeps them loyal for a long time. This free ebook should set you in the right direction. It may look like hard work, but creating a blended contact center is often the best option for any company. As you’ll soon appreciate, it’s all worth it. We’ve already mentioned customer happiness.

Contact Center 52

Contact Center Average Handle Time CRM Interactive Voice Response 52

Beyond Morale

OCTOBER 16, 2012

GET the 99 Employee Engagement Statistics ebook and see our tribute to another Hall of Fame Coach John Wooden. GET the 7 Keys to Employee Engagement ebook for more details. You FAIL without FUNDAMENTALS. As we all know you must have the right fundamentals to be successful. You need a proper prescription for employee engagement.

Employee engagement 66

Employee engagement Coaching Surveys 66

Comm100

NOVEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 54

Customer Service Morale Education call center professionals 54

SharpenCX

APRIL 16, 2021

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. That anger consumes your agents and leads to an unproductive interaction, plus a drop in morale, punishing your future customers, too.

Customer Service 67

Customer Service Construction Coaching Metrics 67

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 116

Customer Experience Metrics Morale Feedback 116

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. To learn more about customer support strategies that can keep your customer satisfaction metrics high, including CSAT and NPS, download our ebook, Happy Customers.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

Comm100

NOVEMBER 21, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. By giving them input into advising what is not working, and potentially allowing them to help in solving these issues, employee morale is almost guaranteed to improve. Let us know in the comments below!

Morale 0

Morale Surveys Feedback Technical Support 0

SharpenCX

FEBRUARY 18, 2020

Check out this eBook with actionable items you can begin implementing today to grow your call center manager skills. Your attitude and ease can make all the difference for morale and agent motivation. Collaborate when you meet, and build a weekly action plan so agents feel supported and know exactly how they can grow. Multitasking.

Call Center 84

Call Center Coaching Management Contact Center 84

Comm100

OCTOBER 25, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. We’d love to hear your point of view – just leave us a comment below. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Morale 159

Morale Customer Service Scripts Personalization 159

Comm100

DECEMBER 12, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Here is a framework you can use to manage the quality of your customer experience.

Customer Experience 49

Customer Experience Quality management Morale Customer centricity 49

ClientSuccess

DECEMBER 22, 2017

How much will morale and performance increase when my team and I share accountability with each other?”. eBook: Customer Success as a Culture: Customer Success Leaders Edition. Ask Yourself These Questions. We’re Here to Help. At ClientSuccess our singular goal is to help you retain and grow your existing customers.

Management 41

Management Morale SaaS CRM 41

Integrity Solutions

JULY 31, 2024

Their morale and engagement drop, and things tend to spiral from there. Our new Sales Coaching eBook offers a comprehensive look at the business case for sales coaching, common barriers to sales coaching, how to take action in your organization and much more. In this instance, your superstars may not leave for a competitor.

Sales 68

Sales Coaching Morale Surveys 68

Babelforce

DECEMBER 2, 2021

Some will argue the moral case of providing better experiences. Also, stay up to date with all of our latest blog posts, eBooks and announcements by following us on LinkedIn and Twitter. They will often refer to customers as the “forgotten stakeholder”, in a plea for greater attention to customer needs.

Customer Experience 52

Customer Experience Management Journey mapping Morale 52

Education Services Group

MAY 17, 2021

The ebook, 10 Principles of Modern Employee Communications , by the employee communications and advocacy firm Smarp, claims that there is no Customer Experience (CX) before Employee Experience (EX). The moral of the story. Here are some fun statistics that might help bring you around. 9 tips to cultivate a happy and thriving CS team.

Journey mapping 52

Journey mapping Morale Customer retention Customer Experience 52

TeamSupport

AUGUST 24, 2018

Click here to download our eBook on reporting & metrics for B2B customer support! This is not only bad for team morale , but it’s terrible for customers since the complex questions that are being passed over are usually more vital to successful operations.

Customer Service 40

Customer Service Morale Metrics B2B 40