Noble Systems

JULY 24, 2020

A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment. REAL-TIME MANAGEMENT TOOLS for Reporting & Monitoring. Learn more in our ebook “Essential Contact Center Technologies for Collections.”.

Call Center 87

Call Center Technology Gamification Morale 87

Inbenta

JUNE 2, 2021

However, errors can trigger a lot of additional work, time, and money to get things right. They can also affect employee morale and efficiency. Saves time and lets teams focus on critical issues. Payrolls, time management and internal processes can be delivered more efficiently.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Comm100

OCTOBER 30, 2017

It’s said there are two types of people in the world – Type As, people who are typically super-organized and concerned with time management, or Type Bs, who are usually more relaxed. The activities in this eBook can be great training materials to improve customer service or morale in your team. Productivity Gifts.

Morale 116

Morale Personalization Customer Service Accountability 116

Comm100

NOVEMBER 8, 2017

Manages Time Wisely. One of the most commonly evaluated metrics is an agent’s average handle time (AHT). Live chat agents should measure up, and be able to use good time management practices to achieve the average handle time benchmark that is set by your company.

Customer Service 60

Customer Service Average Handle Time Benchmark Personalization 60

SmartKarrot

MARCH 23, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike.

Morale 10

Morale B2B Coaching Employee engagement 10

SmartKarrot

MARCH 23, 2023

This eBook is our attempt to illustrate a few practices that we feel should be adopted to foster the dynamics and cater to the changes and pressures of today’s working environment. Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike.

Morale 10

Morale B2B Coaching Employee engagement 10

SharpenCX

MARCH 10, 2020

Time Management and Efficiency. Time is money in a call center. Today, 66% of millennial consumers expect real-time responses and interactions, versus just 62% of baby boomers. Download Now: Pick up 7 Coaching Best Practices in this Ebook. Metrics are essential to successfully managing a call center team.

Call Center 67

Call Center Management Coaching Metrics 67