Call Center Workforce Management Metrics: How To Measure And Improve Performance
Playvox
MAY 24, 2023
Schedule Adherence By failing to prepare, you are preparing to fail — a sentiment that couldn’t be truer for resource planners in a contact center. Measuring agent Schedule Adherence empowers you to go one step further than tracking if agents are turning up to the correct shift on the correct day. Invaluable.
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