ShepHyken

NOVEMBER 21, 2016

My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). Don’t let the fact that you’ll have to give them your email address deter you for downloading the eBook. eWeek) Priorities of sales teams are facing mandates for change, thanks to intense new competition online among vendors of all types.

Customer Service 297

Customer Service Surveys Marketing Sales 297

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 291

Customer Service Self service Consulting Consulting 291

Beyond Philosophy

DECEMBER 11, 2017

But as we listen to “Frosty the Snowman” for the third time in a single day, it’s fair to wonder: does all this holiday cheer help retailers make more sales, or help us enjoy shopping more? We’re more apt to like the selection of products and the sales staff. Christmas Tunes – The Good and The Bad. Do you think it makes you buy more?

Consulting 378

Consulting Consulting Sales Customer Experience 378

Beyond Philosophy

AUGUST 22, 2016

The “Macy’s on Call” service allows customers to type natural language questions into Macy’s website instead of asking a sales associate. It employs mobile devices that shoppers already use, but in a new way that has the potential to reduce stress and frustration that can be bad for sales. LinkedIn followers can buy for $4.99

Consulting 0

Consulting Consulting Sales Customer Experience 0

ShepHyken

JANUARY 14, 2019

My Comment: The cost of losing a customer is more than losing just one sale. This is an ebook that features ten CX experts’ thoughts and strategies on how to go about it. You’ll have to share your email address to get the download of the ebook, but it’s well worth it. Of course you are.

Journey mapping 246

Journey mapping Customer Service Customer centricity Customer Experience 246

Beyond Philosophy

MAY 18, 2016

When Macy’s cut its sales and profit expectations this week, some analysts blamed consumer spending patterns and the difficulties facing department stores generally. To find out more about improving your Customer Experience and Customers’ emotions read our latest ebook: Unlocking the Hidden Experience. ” Ouch.

Consulting 283

Consulting Consulting Sales Customer Experience 283

Beyond Philosophy

JUNE 6, 2016

Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience. . How do you feel about tipping? Share your thoughts in the comments section below. LinkedIn followers can claim 50% discount with Hidden50 promo code. . The post Bewildered?

Consulting 278

Consulting Consulting Customer Experience Sales 278

Beyond Philosophy

JUNE 13, 2016

With this person on the sales floor, customers have fun in the store, and that encourages them to buy more and come back again. Find out more about other companies that improved their employee relations and Customer Experience in our latest ebook: Unlocking the Hidden Experience. . Tell me about it in the comments below.

Consulting 283

Consulting Consulting Personalization Sales 283

Beyond Philosophy

JUNE 15, 2016

With sales lagging, they‘re hoping that in-store virtual reality experiences will be the magic ingredient that lures shoppers back. Find out more about providing an excellent Customer Experience in our latest ebook Unlocking the Hidden Customer Experience. eBay is giving away 20,000 of the viewers. with promo code Hidden50.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

Beyond Philosophy

MAY 16, 2016

We are also guilty of thinking if we can just get that promotion, achieve that sales goal, get that brass ring, then we will be happy. Because the instant we get the promotion, hit the sales goal or grab the brass ring, we move the target. I’d love to hear your opinion in the comments below.

Consulting 0

Consulting Consulting Sales Personalization 0

ShepHyken

JANUARY 21, 2019

boost in sales.” Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My Just a few days ago I received a short summary of the speech in the form of an ebook. You’ll have to give them your email address to get the ebook, but it’s worth it.

Customer Service 186

Customer Service Customer centricity Customer Experience Marketing 186

Beyond Philosophy

NOVEMBER 1, 2017

When Wells Fargo revealed that employees desperate to meet sales goals opened as many as 3.5 We already Don’t Trust Banks and They’re Making It Worse. Ever since the housing crisis, banks have had a crisis in consumer trust. million fake accounts , things only got worse. Let’s talk about it in the comments section below.

Banking 276

Banking Consulting Consulting Accountability 276

CX Global Media

OCTOBER 22, 2018

Joe currently heads Coca-Cola’s Inside Sales and Service team with that business-to-business sales and reactive service calls to over 77,000 CCBCC customers. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Beyond Philosophy

MAY 12, 2016

Apple’s stock that was already down following the disappointing iPhone sales reports the week prior dropped another 10% on April 28th, which decreases their value by $56 billion. To find out more about your Customers’ emotions and improve your Customer Experience read our latest ebook: Unlocking the Hidden Experience.

Consulting 281

Consulting Consulting Call Center Customer emotions 281

CrazyCall

MAY 8, 2019

A buyer’s behavior together with sales techniques and processes have evolved significantly. Nowadays, most B2B customers make the decision about their purchase even before a sale rep contacts them. The aim of sales reps is to assist leads in their journey. However, inbound sales strategy doesn’t end here.

Inbound sales 101

Inbound sales Sales Outbound sales Education 101

Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. After all, you have all these loyal, honest, conscientious, good people on your sales team. They watch all the videos on the latest sales techniques. Why Sales Skills Aren’t the Whole Story.

Sales 85

Sales Education Marketing Coaching 85

Comm100

JULY 6, 2021

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation.

Chatbots 105

Chatbots Sales Customer Support Customer Service 105

Integrity Solutions

AUGUST 28, 2019

Simply knowing how to sell doesn’t in and of itself create sales winners. For sales training to help all salespeople grow, we have to search for deeper reasons—the real reasons why people sell or fail to sell. In most organizations, we see: 20% of all salespeople reach high sales levels. 20% produce unacceptable sales volumes.

Sales 18

Sales Coaching Morale CRM 18

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. CustomerGuage) In our most recent eBook and How to Become a Customer Retention Champion infographic, we walked through best practices for retaining your customers and stopping churn.

Customer Service 230

Customer Service Best practices Customer retention Customer Support 230

Connect

NOVEMBER 24, 2024

The rising incidents of these hallucinations are prompting other businesses that embraced GenAI to roll back their implementations and rethink their approach, with a focus on creating first-for-purpose LLMs because businesses are realising that selling travel insurance is different from supporting retail sales.

Engineering 103

Engineering Quality management Cloud contact Interactive Voice Response 103

Peter Lavers

NOVEMBER 16, 2017

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. We “do” marketing and sales, but the customer “does” their experience! Multi channel” is therefore (but unintentionally, I believe) not a customer centric term.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

Integrity Solutions

JULY 31, 2024

Money and incentives matter, but they are only part of the sales retention story. In any business environment, retaining your best sales producers is a top priority. Importance Of Retaining Sales Talent How vulnerable is your organization to sales retention issues? The warning lights are flashing.

Sales 68

Sales Coaching Morale Surveys 68

aircall

JULY 25, 2022

The right technology and the right sales acumen will make your sales team unstoppable. We’ve got a lot of experience helping SDR managers understand their team’s performance through numbers, so we’ve short-listed the eight metrics our clients and partners (and our own sales teams!) 8 Essential Sales Call Metrics.

Metrics 62

Metrics Sales Management Accountability 62

Beyond Philosophy

FEBRUARY 22, 2024

This organization was a sales-orientated business, and it was very competitive. At the year-end sales competition, people cheated (and won) by putting in fake orders. Get access to your free ebook here and why not tell a friend? I used to work for a company that sold photocopiers. Speak to Colin and find out more. Click here !

Morale 195

Morale Personalization Education Sales 195

ProProfs Blog

DECEMBER 27, 2020

Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be acquired at any cost. It is said that sixty-seven percent of the buyer’s ‘decision’ is complete before a buyer even reaches out to sales. Troubleshoot any confusions.

Journey mapping 148

Journey mapping Education B2B Sales 148

ShepHyken

AUGUST 26, 2016

Link to Reserve FREE eBook. Doug Sandler , aka Mr. Nice Guy, created Nice Guys Finish First in an environment where too often people accept average as the norm when it comes to customer service; and way too often companies accept average from their sales and customer service departments.

Customer Service 0

Customer Service Airlines Government Consulting 0

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Your sales and service teams are aligned with homogenous information about customers.

Sales 69

Sales Customer Service Upselling CRM 69

BlueOcean

JANUARY 8, 2019

Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good. Losing a customer isn’t as simple as losing a single sale. From a ruined reputation to a lost lifetime of sales to a never-ending cycle of replacing old customers, the cost is considerable.

outsourcing 119

outsourcing Advertising Customer retention Customer Care 119

Beyond Philosophy

MARCH 28, 2024

Part of the reason we want this simplified solution for experiences has to do with customer systems sales. In the early days of Customer Relationship Management (CRM) solution sales, the pitch included the idea that asking customers what they want and recording their feedback in the CRM would do just that. Have something to say?

CRM 195

CRM Sales Customer Experience Management 195

Calltools

JANUARY 25, 2023

Effectively using a sales funnel is an important marketing tool for business owners and call center managers to understand. While many businesses are well aware of the general ideas of a sales funnel, some may not optimize their sales funnel for a maximum return on investment (ROI).

Sales 52

Sales Telemarketing Call Center Advertising 52