eBook Self service Virtual Agent 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Interactions
AUGUST 29, 2022
Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .
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Creative Virtual
AUGUST 20, 2020
At Creative Virtual, the team has been working hard to help our customers with their challenges related to delivering quality customer and employee self-service as information and needs change quickly. To help relieve pressure from live agents, they began to proactively direct customers to self-serve through their virtual agent.
Cisco - Contact Center
AUGUST 3, 2020
This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub. Read their latest report.
Uniphore
JANUARY 21, 2022
Conversational AI and automation can solve many self-service woes. AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. This can potentially save healthcare organizations millions in losses and recovery costs.
Interactions
JUNE 25, 2020
Without automation and self-service, every customer requires an agent’s help to resolve their query. Consumers are definitely more sensitive now more than ever – the absence of self-service and never ending hold times definitely feel more frustrating than ever before. Virtual Agents can help.
SmartAction
FEBRUARY 22, 2024
The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting challenge in the customer service world. Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical junction in this journey: the choice of a self-service provider.
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