Creative Virtual

OCTOBER 5, 2020

This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. Also take a look at Part 2: Supporting Contact Centre Agents and Part 3: Supporting Employees.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Self service 52

Interactions

APRIL 9, 2020

For example, a virtual agent that is a cloud-based managed service wouldn’t require the same level of attention as an on-premise solution for organizations. Ultimately, your virtual agents replicate your brightest and best agents while keeping your vital business rules flexible and scalable.

Contact Center 71

Contact Center Virtual Agent Technology Enterprise 71

SmartAction

JULY 16, 2020

At SmartAction, we design, build, and operate AI-powered virtual agents for more than a hundred brands, ranging from mid-sized companies to the Fortune 500. We put together an eBook as a compilation of that collective knowledge: The Ultimate Guide to AI Self-service without Compromise.

Virtual Agent 62

Virtual Agent Education Contact Center Self service 62

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . Virtual agents and chatbots increase the scope of self-service capability and problem resolution, using artificial intelligence, machine learning and natural language processing technology to deliver personalized, intelligent and conversational engagement.

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

Interactions

SEPTEMBER 2, 2021

So if both security and accessibility can be achieved with Conversational AI, the question remains if a virtual agent or a human agent provides a better customer experience. . If the Conversational AI application is able to reach this level of human communication, then virtual agents will equate to a better experience.

Banking 62

Banking Virtual Agent Self service Wait times 62

Creative Virtual

OCTOBER 6, 2020

Cue the virtual agents, chatbots and virtual assistants. Let’s give the machines space to help, freedom to work whilst the humans that are healthy can spend time not only speaking to customers who truly need a human but also to check in from time to time on the accuracy of the responses of the virtual agent.

Virtual Agent 52

Virtual Agent Wait times Chatbots Employee engagement 52

Interactions

MAY 28, 2020

Are you ready for AI or Virtual Agents? To learn more about future-proofing your business, see our eBook. Being frugal and prudent is the key to survival and success in this economy. Use this opportunity to assess your customer service organization – how can you optimize your workforce? Where can you automate?

Journey mapping 83

Journey mapping Virtual Agent Self service Government 83

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. You can read more here and download the full ebook, Conversational AI Trends 2020 , here.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Interactions

JANUARY 16, 2020

For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. By implementing an IVA, both customer experience and the entire digital experience can be improved. Our advice? Take your time and do it right.

Journey mapping 87

Journey mapping Virtual Agent Customer Experience Enterprise 87

Creative Virtual

JANUARY 4, 2022

The good news is that none of these common issues are dealbreakers that mean you must scrap your current virtual agent or chatbot project and start over. Your first step should be to download the new ebook Conversational AI Issues & Solutions: Transforming Ineffective Chatbot & Virtual Agent Projects.

Virtual Agent 52

Virtual Agent Chatbots Coaching Consulting 52

Interactions

SEPTEMBER 30, 2021

Allow live agents to focus on the more complex tasks that require empathetic patient communication, while a virtual agent takes over repetitive and data-driven tasks, such as scheduling appointments or billing. . The post How to Create a Patient-centric channel deployment appeared first on Interactions.

Healthcare 62

Healthcare Virtual Agent Self service Best practices 62

Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

Virtual Agent 52

Virtual Agent Chatbots Education Enterprise 52

Creative Virtual

JUNE 30, 2022

This enables organisations to connect conversational AI solutions – chatbots and virtual agents – to other digital tools such as CRMs, ticketing systems, forums, voice technologies, payment systems, and live chat to create easy, seamless digital experiences.

Virtual Agent 52

Virtual Agent Chatbots Technology Surveys 52

Creative Virtual

MARCH 2, 2022

That left the chatbot and virtual agent landscape littered with poor-performing and failed projects along with negative press about the technology. Fast forward to 2022, and much has changed in the world of conversational AI. My overarching advice is: Don’t let any of these issues signal the end of your conversational AI project.

Chatbots 52

Chatbots Virtual Agent Technology Customer Service 52

SmartAction

FEBRUARY 22, 2024

In my ebook, “ Frontier Airlines: A Year Without Phones – Could AI Have Saved the Day?”, This vision is at the heart of SmartAction’s mission, where we’re not just about technology; we’re about transforming customer experiences. Let’s take a page from the recent past to understand this better.

Chatbots 91

Chatbots Airlines Self service Technology 91

Interactions

SEPTEMBER 23, 2021

Our eBook, Conversational AI: Everything the Collections Industry Needs to Know , can help you understand how virtual agents, powered by Conversational AI, can automate collection efforts while improving customer experience and debt recovery as well as reducing operational costs and maintaining compliance. .

Government 62

Government Virtual Agent Banking Contact Center 62

Babelforce

SEPTEMBER 1, 2021

Businesses are increasingly offering a virtual agent as an alternative service option, totally removed from their IVR and voice channel. Get our eBook on the topic now for the full story. This is useful because a business can roll out services in many languages very quickly. Ready to learn more about conversational AI?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Upselling Chatbots 52

Babelforce

SEPTEMBER 1, 2021

Businesses are increasingly offering a virtual agent as an alternative service option, totally removed from their IVR and voice channel. Get our eBook on the topic now for the full story. This is useful because a business can roll out services in many languages very quickly. Ready to learn more about conversational AI?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Upselling Chatbots 52

Creative Virtual

FEBRUARY 24, 2022

If you currently have a chatbot that’s failing the conversational test, check out this eBook on Conversational AI Issues & Solutions for ways to improve your solution.

Chatbots 59

Chatbots Self service Virtual Agent Accountability 59

Inbenta

APRIL 14, 2020

A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. Your teams also have a role to play in a chatbot project: When a bot fails to answer questions: your virtual agent must be able to escalate to a human advisor, passing on all the information.

Chatbots 59

Chatbots Virtual Agent Abandon rate Best practices 59

Creative Virtual

DECEMBER 8, 2022

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Inbenta

JUNE 2, 2021

By automating notifications and reminders, pertinent parties can easily be reminded of important information and receive the answers they need if they interact with virtual agents so that everybody is well informed even if they are not working from the same location or time-zone. To learn more on this topic, download our latest ebook!

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Interactions

JANUARY 16, 2020

For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. By implementing an IVA, both customer experience and the entire digital experience can be improved. Our advice? Take your time and do it right.

Journey mapping 62

Journey mapping Virtual Agent Customer Experience Enterprise 62

Global Speech Networks

JANUARY 10, 2022

Here are a few solutions that financial organisations employ to gather customer feedback and touch points into a single, cohesive story: IVR / Chatbots / Virtual Agents . Chatbots and virtual agents provide fast, personalised customer service without replacing the human element of your contact centre.

Brand ambassadors 52

Brand ambassadors Virtual Agent Quality management Analytics 52

Netomi

SEPTEMBER 20, 2021

Zendesk customers now have access to the Netomi Virtual Agent. To learn how AI is completely transforming the travel experience, download this eBook. Interested in learning more about Zendesk for customer service? Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk. Company Background.

Chatbots 126

Chatbots APIs Surveys Analytics 126

NobelBiz

MAY 24, 2021

Business Voice is a virtual PBX communications software that allows businesses to integrate call recording and other voice services. This means that when a customer calls in, the call can be automatically routed to a virtual agent who can help resolve any issues.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52

Comm100

FEBRUARY 16, 2018

Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. Social Messaging Will Gain Renewed Importance.

Customer Service 49

Customer Service Chatbots Journey mapping Multichannel 49

Interactions

MAY 14, 2020

In fact, 40% of respondents said that they find it more creepy than helpful when an AI-powered customer service agent sounds or interacts like a human but doesn’t notify the caller that it’s a virtual agent according to a Harris Poll Survey. So, be transparent and let your customers know who they are dealing with up front. .

Virtual Agent 71

Virtual Agent Self service Contact Center Healthcare 71

BlueOcean

OCTOBER 22, 2020

Making Virtual Agent Training Work for You. Done right, you’ll avoid increasing training time while simultaneously sustaining high graduation rates and reported agent preparedness. ?. Grab a copy of our Agent Training eBook for more insight. Request a download here.

Contact Center 62

Contact Center Virtual Agent Best practices Personalization 62

Uniphore

JUNE 10, 2021

Make Every Agent Your Best Agent With AI & RPA Powered Real-time Agent Assist. Download eBook. Basing automation tech “success” on the employee experience. Getting rid of outdated EX metrics and KPIs. Use Self-Service to Handle High Call Volume. In the early days of the pandemic, call volume spiked significantly.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98