Vistio
SEPTEMBER 3, 2024
To keep pace with shifting customer expectations to emerging technologies, organizations must foster a culture of continuous learning within their contact centers. This not only helps agents stay updated with the latest industry trends but also empowers them to deliver exceptional customer experiences. Why is continuous learning in contact centers so important?
Cisco - Contact Center
SEPTEMBER 3, 2024
Join KB, Head of Cybersecurity Journalism at KBI.Media, in Cisco Networking Academy's Women Rock-IT webinar this October. Discover how AI is revolutionizing cybersecurity and empowering women in tech.
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Helpware
SEPTEMBER 3, 2024
We all enjoy social media for opening up our way to online freedom and limitless communication. In a world where every tweet, post, and story can go viral in seconds, social media content moderation has become the linchpin of digital safety. Some social networks are unmoderated and uncensored, while others’ content policies are all about strict guidelines.
C3Centricity
SEPTEMBER 3, 2024
Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Don’t know which ones are most relevant? Then read on for a description of each and ideas on actions you can take to reap significant benefits in your growth and profitability. Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Working Solutions
SEPTEMBER 3, 2024
In the digital age, many companies are shifting to online communication as their main customer support channel. While this streamlines operations and cuts costs, eliminating phone support can deeply affect customer relations and business performance. This case study delves into how a prominent budget airline navigated this challenge.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Working Solutions
SEPTEMBER 3, 2024
Have you ever wondered how to keep up with the fast-paced changes in recruiting customer service talent? As companies adapt to new technologies and shifting work environments, what strategies are essential for attracting and retaining top talent?
SoliCall
SEPTEMBER 3, 2024
Today people got addicted to cloud services including cloud licensing models. Most software vendors offer their software in a Software As a Service (SAS) model which means that the software that is running locally has to “phone home” (i.e. connect to the vendor’s servers) in order to work. This “E.T. Phone Home” model is great as long as everything works.
CSM Magazine
SEPTEMBER 3, 2024
Switching to digital invoices isn’t just about ditching paper. It’s transforming how you connect with customers, bringing convenience and clarity to their experience. You’ll see benefits like real-time tracking and instant delivery at your fingertips. Imagine the time saved when billing becomes as simple as sending a text! This change reduces costs and improves relationships by showing transparency.
SQM Group
SEPTEMBER 3, 2024
Explore how WEM might be the key to creating a healthier, more sustainable work environment for call center agents.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
The Petrova Experience
SEPTEMBER 3, 2024
With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management and leverage CX best practices for experiences of the future.
Help Scout
SEPTEMBER 3, 2024
Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.
NobelBiz
SEPTEMBER 3, 2024
Productivity in a call center refers to the extent of how well your call center is in meeting the customer’s needs effectively. It might be expressed in many ways, including speed and efficiency of the agents, quality of calls taken, and how well the technology and processes in the call center function. The higher the productivity, the better the service, as less time taken will result in increased customer satisfaction while reducing costs.
AWS Machine Learning
SEPTEMBER 3, 2024
Harnessing the power of big data has become increasingly critical for businesses looking to gain a competitive edge. From deriving insights to powering generative artificial intelligence (AI) -driven applications, the ability to efficiently process and analyze large datasets is a vital capability. However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
JustCall
SEPTEMBER 3, 2024
Remember how Ross and Chandler’s quest to quit the gym was hilariously foiled by the staff’s relentless determination to keep them as members? Well, what if you didn’t have to go to such extremes to keep your clients coming back? You can now build a strong brand, attract the right customers, and scale your sales sustainably — all without feeling like you’re stuck on an endless treadmill.
JustCall
SEPTEMBER 3, 2024
You shouldn’t have to spend a fortune on expensive phone bills to reach international customers. And it shouldn’t be a challenge to keep your remote team connected. The truth is that traditional phone systems are a drag. But there’s a solution: VoIP. VoIP texting is the modern equivalent of a digital messenger, delivering your message efficiently and securely over the internet.
JustCall
SEPTEMBER 3, 2024
With over 8.3 billion active mobile phone subscriptions worldwide and 23 billion texts sent daily, texting has a global impact. People respond to texts faster than calls and emails, opening and reading SMS within three minutes in 90% of cases. Texting is clearly a convenient, quick, and effective communication channel. It is no wonder that businesses today prefer group texting to reach a large audience with minimal effort.
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