Interactions
APRIL 2, 2025
For retailers, there are certain table-stakes expectations when it comes to Intelligent Virtual Assistants (IVAs). An acceptable retail IVA should be able to look up orders, check shipping status, and provide information about store locations. A better, more advanced IVA may be able to process branded card payments and even manage returns without escalation.
TMP Direct
APRIL 2, 2025
Todays consumers are more informed, tech-savvy, and impatient than ever. They expect instant responses, seamless service, and a personalized experience at every touchpoint. Businesses that fail to adapt risk losing customers to competitors who have mastered the art of customer experience (CX) in 2025. Smarter Customers, Smarter Businesses The landscape of CX is evolving rapidly.
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CSM Magazine
APRIL 2, 2025
In today’s world, connections are everything. Whether for work, business promotion, or personal inquiries, most people come to a point when they need to contact someone they don’t know personally or reestablish a connection with someone they have been out of touch with for years. In both cases, the main stumbling block is the contact info how do you access new information that might have changed over time or get contact info you never had in the first place?
Hodusoft
APRIL 2, 2025
The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs Uber-connected. Well-informed. Highly-coordinated. That’s the world we live in today, all thanks to the telecom sector! It’s one of the most important industries in today’s time. Telecom companies connect individuals and businesses.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
APRIL 2, 2025
Running a service-based business means making labor costs and other company-related expenses work, juggling shifts, last-minute changes with time off requests, and employee availabilityall while keeping customers happy. Luckily, having the right employee scheduling software can save you time, reduce errors, and boost productivity. But with so many options out there, how do you pick the best one?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
DMG Consulting
APRIL 2, 2025
WFM Redefined: Balancing CX, Employee Engagement, and Operational Excellence April 2025 The amount of research and development (R&D) invested in workforce management (WFM) solutions in 2024 and continuing into 2025 is greater than ever, and the growing interest in new capabilities and features is drawing attention to limitations in some of the markets older applications.
Enghouse Interactive
APRIL 2, 2025
Mitel shifts bring opportunity. Migrate to Enghouse for a reliable, AI-enabled contact center solution with full support. Start your transformation today.
Outsource Consultants
APRIL 2, 2025
Selecting the right US-based call center isnt just a cost decision its a strategic one. The partner you select will shape how your customers feel about your brand, influence retention, and impact your long-term growth. At Outsource Consultants , we help businesses navigate this choice every day. Whether you’re scaling support, reducing internal overhead, or trying to elevate your CX game, heres what you need to know when selecting US call centers.
SQM Group
APRIL 2, 2025
Strategies to protect call center agents from abusive customers and create a more positive and productive environment for both agents and customers.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
AWS Machine Learning
APRIL 2, 2025
Foundation model (FM) training and inference has led to a significant increase in computational needs across the industry. These models require massive amounts of accelerated compute to train and operate effectively, pushing the boundaries of traditional computing infrastructure. They require efficient systems for distributing workloads across multiple GPU accelerated servers, and optimizing developer velocity as well as performance.
AWS Machine Learning
APRIL 2, 2025
The goal of this blog post is to show you how a large language model (LLM) can be used to perform tasks that require multi-step dynamic reasoning and execution. Examples of tasks that require dynamic reasoning and execution are answering questions of the form What is the average length of stay for patients with [specific condition] across different hospitals?
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