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Workforce Planning isnt always easy and accurate forecasting can be a difficult task. Customers arent always predictable and unexpected events can happen that cause surges in call volumes. No matter how good your forecasting is, there are always going to be times when demand is greater than what you had predicted, and you dont have enough staff to handle the workload.
At AWS re:Invent 2024, we launched a new innovation in Amazon SageMaker HyperPod on Amazon Elastic Kubernetes Service (Amazon EKS) that enables you to run generative AI development tasks on shared accelerated compute resources efficiently and reduce costs by up to 40%. Administrators can use SageMaker HyperPod task governance to govern allocation of accelerated compute to teams and projects, and enforce policies that determine the priorities across different types of tasks.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Per a recent Gartner report, key trends shaping customer service leadership in 2025 include an increased reliance on technology, growing acceptance of AI, and a shift toward delivering value and growth over efficiency alone. 1 In response to the rising demand for centralized CX platforms, 3CLogic has achieved Advanced Platform status in the ServiceNow Build Partner Program for the second consecutive year.
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The workforce planning (WFM) industry is undergoing a significant transformation as AI-driven digital resources become an integral part of business operations. AI agents are no longer futuristic concepts; they are here (check out calld.ai ) , reshaping the workforce in ways that demand strategic adaptation. From AI-powered real-time analysts to AI interviewers and compliance teams, digital workers are changing the way organisations plan, optimise, and execute workforce strategies.
Escape rooms test problem-solving skills, teamwork, and the ability to think under pressure. Whether you’re a first-timer or a seasoned player, having the right strategies makes all the difference. Instead of guessing your way through, a well-planned approach can save time and keep the game moving. An escape game is designed to be immersive, offering a mix of logic puzzles, hidden clues, and physical challenges.
The global housing crisis has reached a tipping point, with affordability becoming a significant challenge for millions. While various economic and policy-driven solutions are being debated, one of the most overlooked yet impactful levers for change lies in workforce planning and the way businesses approach remote work. By fully embracing work-from-home (WFH) and hybrid models, companies can indirectly contribute to making housing more accessible and affordable.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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Today’s business world is global, and with it comes a significant yet rewarding challenge for many companiesoffering top-notch multilingual customer service. Your customers arent restricted by borders, and your customer support shouldnt be either. But how can you effectively cater to customers who speak different languages without compromising efficiency or customer satisfaction?
Call Center Management: Best Practices and Key KPIs for 2025 Running a call center comes with the constant pressure of managing agent performance, meeting service levels, controlling costs, and delivering consistent customer satisfaction. Effective call center management is therefore crucial to ensuring seamless service and optimal efficiency. This guide outlines essential tactics and key performance… The post Call Center Management: Best Practices and Key KPIs for 2025 appeared first on A
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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Outbound call centers need to reach as many leads and prospects as possible to reach their sales goals. Many attempt to improve their KPIs by adopting parallel dialer software. Is a parallel dialer right for your outbound call center? Keep reading to learn about the benefits and drawbacks of parallel dialers. What Is a Parallel Dialer? A parallel dialer is a type of automated dialing software that calls several prospects at the same time.
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