CCNG

MARCH 6, 2024

Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? You are not alone. A lot of customers who have spent a lifetime in the contact center and survived a world of acronyms like AHT, CSAT, and PICINC are feeling alienated in their own world. Like an outsider looking in. When we read the line “Some companies are already making the most of blockchain technologies for more robust security and efficiency within financial transactions and data

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

Callminer

MARCH 6, 2024

ChatGPT and generative AI have captured the attention of individuals and organizations alike. This blog explores the use of AI in data analytics to process, analyze, and derive insights.

Analytics 182

Analytics 182

IdeasUnlimited

MARCH 6, 2024

In the ever-evolving world of business, customer service stands as a pivotal pillar in building brand loyalty and ensuring customer satisfaction. This is where IdeasUnlimited, a leading provider of call center support services, carves its niche. With a decade-long history of excellence, IdeasUnlimited has been instrumental in transforming the customer service landscape for businesses worldwide.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time.

Abandon rate 103

Abandon rate Chatbots Upselling Sales 103

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

AWS Machine Learning

MARCH 6, 2024

In this post, we demonstrate how to efficiently fine-tune a state-of-the-art protein language model (pLM) to predict protein subcellular localization using Amazon SageMaker. Proteins are the molecular machines of the body, responsible for everything from moving your muscles to responding to infections. Despite this variety, all proteins are made of repeating chains of molecules called amino acids.

Scripts 102

Scripts Biotechnology Healthcare Accountability 102

Tethr

MARCH 6, 2024

Learn how to improve call center agent performance using conversation intelligence to inform agent coaching strategies.

Call Center 88

Call Center Coaching 88

Cisco - Contact Center

MARCH 6, 2024

During his tour of Cisco’s PENN1 smart building, Andrew Gilman, Chief Marketing Officer for NWN Carousel–an integrated cloud communications service provider and Cisco partner–had a lightbulb moment.

Marketing 83

Marketing 83

Concentrix

MARCH 6, 2024

Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.

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62

Cisco - Contact Center

MARCH 6, 2024

Talking to your Network Embarking on my journey as a network engineer nearly two decades ago, I was among the early adopters who recognized the transformative potential of network automation.

Engineering 82

Engineering 82

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Momentum Telecom

MARCH 6, 2024

In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] But despite their growing popularity, cloud technologies create new challenges for network management.

SaaS 52

SaaS Management Technology Marketing 52

Cisco - Contact Center

MARCH 6, 2024

In the ever-evolving tapestry of technology, three potent forces are coming together: Artificial Intelligence (AI), Confidential Computing, and Blockchain.

Technology 79

Technology Analytics 79

Zappix

MARCH 6, 2024

In the dynamic landscape of customer service, where convenience reigns supreme, businesses are increasingly turning to digital self-service tools to meet the evolving needs of their clientele. According to Destination CRM , a staggering 55% of Gen Z and Millennial consumers would opt to use a product or service less if they couldn’t resolve their issues through self-service channels.

Self service 52

Self service CRM Wait times Chatbots 52

24-7 InTouch

MARCH 6, 2024

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by the unprecedented surge in digital transactions. As financial operations become increasingly digitized, the spotlight is firmly on cybersecurity. In this blog, we will delve into the pivotal role of artificial intelligence (AI) in advancing cybersecurity, specifically focusing on fraud detection, and showcase how innovative solutions are essential in safeguarding the integrity of financial transacti

Government 52

Government Benchmark Banking Accountability 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Vistio

MARCH 6, 2024

The quality management program within any contact center is where the best service centers in the world consistently raise the bar for themselves. Even so, it is often one of the most overlooked core disciplines in a service environment.

Quality management 52

Quality management Management Contact Center Best practices 52

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Tools like these can help improve efficiency and output by providing insights into daily operations. Collecting employee performance data can help identify improvement areas and set achievable goals for the future.

industry standards 52

industry standards Benchmark Coaching Accountability 52

City Communications

MARCH 6, 2024

Businesses are always looking for ways to maximize their technology budgets and minimize waste in the organization. Here are ten ways businesses can avoid overspending on their voice and data technology services: 1. Regularly Review Plans and Usage: Conduct regular audits of your voice and data plans and review your invoices to ensure they align with your actual usage needs.

Technology 52

Technology voip outsourcing Consulting 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Cisco - Contact Center

MARCH 6, 2024

Cisco’s advocacy community, Cisco Insider , brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn from top e… Read more on Cisco Blogs

Technology 52

Technology Personalization Marketing 52

TCN

MARCH 6, 2024

Remember the days when call center customer service consisted of endless hold times? Thankfully, those. The post The Evolution of Call Center Software appeared first on TCN.

call center software 52

call center software Call Center Customer Service 52

Calltools

MARCH 6, 2024

Establishing trust is essential to conversions for contact center agents. Whether calling new leads or existing customers, preview dialers can improve the customer experience and set your business apart from the competition. While there are many ways to enhance the customer experience (CX), a preview dialer is one of the simplest yet most effective tools a contact center agent can use.

Customer Experience 52

Customer Experience Average Handle Time Abandon rate Outbound sales 52

Help Scout

MARCH 6, 2024

Elevate your communication with sales email templates and best practices that engage and convert.

Sales 49

Sales Best practices 49

Advertiser: ZoomInfo

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

Sales