Cisco - Contact Center

FEBRUARY 5, 2024

Security is critical when transmitting information over any untrusted medium, particularly with the internet.

100

100

ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision? How can companies effectively track and utilize customer data to drive loyalty?

Enterprise 231

Enterprise Personalization Sales Customer Experience 231

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your customer success manager, see you never!” emails from the sales rep. Totango Chief Marketing Officer Karen Budell refers to this cross-functional effort as the “three-legged stool” approach, and as she recently explained

Sales 101

Sales Enterprise Marketing SaaS 101

AWS Machine Learning

FEBRUARY 5, 2024

This is a guest post co-authored by Ajay K Gupta, Jean Felipe Teotonio and Paul A Churchyard from HSR.health. HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. In this post, we present one approach for zoonotic disease prevention that uses Amazon SageMaker geospatial capabilities to create a tool that provides more accurate disease spread information

Healthcare 108

Healthcare Engineering Analytics APIs 108

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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more

Customer Service

Cisco - Contact Center

FEBRUARY 5, 2024

This is always an exciting time of year at Cisco. Today not only marks the start of Cisco Live EMEA, it’s also the release date of the 2024 CRN Channel Chiefs list.

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102

Cisco - Contact Center

FEBRUARY 5, 2024

I am constantly amazed by the increasingly rapid pace of innovation in areas ranging from AI, security, automation, and sustainability to data privacy, workplace solutions, multi-cloud networking,… Read more on Cisco Blogs

Technology 81

Technology Customer Experience 81

Vistio

FEBRUARY 5, 2024

In the fast-paced world of customer service, providing exceptional experiences for customers is essential. And at the heart of delivering excellent customer service lies well-trained call center agents. These agents are the frontline representatives who interact with customers, address their concerns, and provide solutions. But training call center agents can be a daunting task.

Call Center 52

Call Center Healthcare Government Coaching 52

Cisco - Contact Center

FEBRUARY 5, 2024

This guest post was authored by Cisco Designated VIP David Peñaloza Seijas. Background/Story Since I was a kid, I was fascinated by many things I found interesting.

Personalization 82

Personalization 82

Vistio

FEBRUARY 5, 2024

Call centers are hubs of customer interaction and service, where agents handle numerous calls, each with unique challenges. The need for effective communication, prompt problem-solving, and a positive attitude cannot be overemphasized. Therefore, it is vital for call centers to invest in proper training and rehearsals to ensure their agents are well-prepared for diverse customer issues.

Call Center 52

Call Center call center software Feedback Personalization 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Kapta Customer Success

FEBRUARY 5, 2024

Ninety-nine percent of surveyed business leaders say trust is essential to build long-term client relationships, according to Mercuri’s report on The Future State of Trust.

CRM 45

CRM Accountability Management Surveys 45

Certified Languages International

FEBRUARY 5, 2024

Connecting with Spanish-speaking patients, customers, and clients is critical for organizations across industries. However, language differences can hinder effective communication and prevent people from accessing services confidently. This underscores the need for accurate and culturally sensitive Spanish interpretation. So, what defines an effective interpreter that meets the needs of both providers and Spanish speakers?

Healthcare 40

Healthcare Banking Personalization Technology 40

AWS Machine Learning

FEBRUARY 5, 2024

Launched in 2021, Amazon SageMaker Canvas is a visual, point-and-click service for building and deploying machine learning (ML) models without the need to write any code. Ready-to-use Foundation Models (FMs) available in SageMaker Canvas enable customers to use generative AI for tasks such as content generation and summarization. We are thrilled to announce the latest updates to Amazon SageMaker Canvas, which bring exciting new generative AI capabilities to the platform.

Chatbots 115

Chatbots Construction SaaS Enterprise 115