Vistio

MARCH 4, 2024

Providing exceptional customer service is undoubtedly one of the most critical aspects of running a successful business. Contact centers are on the front lines of customer interaction, dealing with a vast range of personalities and communication styles daily. How can you prepare your agents to handle the diverse customer personas they’re bound to encounter and ensure they can deliver top-notch service to each one?

Personalization 52

Personalization Contact Center Technology Customer Service 52

ShepHyken

MARCH 4, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can a company create a positive employee experience during challenging times? What strategies can a company use to give back to its local communities? How can businesses foster strong connections between their employees and the communities they serve?

Wireless 203

Wireless Finance Accountability Customer Experience 203

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!

B2C 147

B2C Customer Service B2B Marketing 147

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Cisco - Contact Center

MARCH 4, 2024

Cisco continues its focus on FedRAMP ® Authorization for our government customers with yet another solution, Cisco Defense Orchestrator (CDO) , which has now achieved FedRAMP In-Process status.

Government 98

Government Management 98

Cisco - Contact Center

MARCH 4, 2024

Cisco continues its focus on FedRAMP ® Authorization for our government customers with yet another solution, Cisco Defense Orchestrator (CDO) , which has now achieved FedRAMP In-Process status.

Government 84

Government Management 84

Concentrix

MARCH 4, 2024

Learn how a transportation software leader embraced product acceleration solutions to align business and development teams and get to market faster.

Transportation 62

Transportation Marketing 62

City Communications

MARCH 4, 2024

CIOs often look for specific qualities and outcomes when working with a technology agent. Here are the top five things that we heard from some of the CIOs we work with: Cost Savings : CIOs want an agent who can negotiate favorable pricing and terms, helping the organization save money on voice and data telecom services and equipment. Reliable Service : CIOs expect their agent to recommend reliable service providers with a strong track record of uptime and quality customer support.

Technology 52

Technology Customer Support 52

Concentrix

MARCH 4, 2024

We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty. Download our whitepaper to learn how.

Healthcare 62

Healthcare Enterprise 62

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Cisco - Contact Center

MARCH 4, 2024

Process Vast Amounts of MELT Data Cisco Observability Platform s designed to ingest and process vast amounts of MELT (Metrics, Events, Logs and Traces) data.

Metrics 52

Metrics 52

Kapta Customer Success

MARCH 4, 2024

Weathering a recession puts your business at risk. Learn how to recession-proof your business with strategic customer engagement.

Accountability 59

Accountability CRM Management 59

Concentrix

MARCH 4, 2024

JOIN US FOR A TOP GOLF EXCLUSIVE NETWORKING EVENT TO ELEVATE YOUR SALES STRATEGY! Get your invite for expert discussions about sales processes, networking with industry peers and fun Top Golf challenges. Reserve Your Spot Wednesday April 2nd 7 – 10 PM CST 2050 Progress Pkwy, Schaumburg, IL 60173 Transportation provided.

Transportation 48

Transportation Sales 48

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

AWS Machine Learning

MARCH 4, 2024

This post is co-written with Sherwin Chu from Alida. Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Alida’s customers receive tens of thousands of engaged responses for a single survey, therefore the Alida team opted to leverage machine learning (ML) to serve their customers at scale.

Feedback 104

Feedback APIs Engineering Surveys 104