AnswerConnect
OCTOBER 10, 2023
Discover the latest live-chat-service trends for small businesses and learn about the shortcomings of AI in effective customer service The post Five live chat service trends for small businesses appeared first on AnswerConnect Blog.
ShepHyken
OCTOBER 10, 2023
The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant.
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Callminer
OCTOBER 10, 2023
From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.
C3Centricity
OCTOBER 10, 2023
Do you always need the market research studies you run? You might have seen a recent post of mine on LinkedIn where […] The post Do Less Market Research But Know Much More About Your Customers first appeared on c3centricity.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
OCTOBER 10, 2023
Machine learning (ML), especially deep learning, requires a large amount of data for improving model performance. Customers often need to train a model with data from different regions, organizations, or AWS accounts. It is challenging to centralize such data for ML due to privacy requirements, high cost of data transfer, or operational complexity. Federated learning (FL) is a distributed ML approach that trains ML models on distributed datasets.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 10, 2023
Today, we’re excited to announce that the OpenAI Whisper foundation model is available for customers using Amazon SageMaker JumpStart. Whisper is a pre-trained model for automatic speech recognition (ASR) and speech translation. Trained on 680 thousand hours of labelled data, Whisper models demonstrate a strong ability to generalize to many datasets and domains without the need for fine-tuning.
ConvergeOne
OCTOBER 10, 2023
I’ve covered the risks that AI can introduce to your organization. Now, let’s discuss the ways that AI can be utilized to bolster your cyber security program.
Helpware
OCTOBER 10, 2023
Chasing greater revenue, a fusion of traditional tactics and innovative technology stands paramount. Explore upselling techniques, where customers are enticed to consider superior product versions, and suggestive selling, where add-on options enhance the core purchase.
Cyara
OCTOBER 10, 2023
As a Contact Center manager, you likely already have an established method of trying to understand how you are being perceived by your customers. Whether you have had a Voice of the Customer (VoC) program for quite some time, or you are just starting out, chances are that you are capturing customer feedback across all of your contact center channels, summarizing it and then presenting the data on a dashboard, which is reported to your leadership on a regular basis.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Provide Support
OCTOBER 10, 2023
Provide Support, LLC has been offering live chat software for websites for almost 20 years. Our service is known to be the one of the most reliable on the market with 99.99% uptime.
Cisco - Contact Center
OCTOBER 10, 2023
This year marks the 30 th anniversary of National Cyber Security Awareness Month (NCSAM). You remember that phrase…the more things change, the more they stay the same?
CSM Magazine
OCTOBER 10, 2023
When it comes to getting your stuff from point A to point B safely, the humble shipping box is an unsung hero. In today’s global economy where everything from fancy china to flat-pack furniture travels thousands of miles, having sturdy boxes is crucial. Whether you’re an e-commerce seller mailing products to customers or you’re packing up your life for a big move, choosing the right boxes makes a big difference.
Certified Languages International
OCTOBER 10, 2023
MERFi will provide clients with seamless interpretation services with access to 230+ spoken languages plus American Sign Language and 24/7 support. PORTLAND, Ore. (Oct. 10, 2023) — Certified Languages International (CLI), a leader in the remote interpretation and language services industry, announces the rollout of MERFi , a proprietary video remote interpreting (VRI) platform, effectively migrating its existing clientele from a third-party VRI service in use since 2013.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
OCTOBER 10, 2023
Accounting vs bookkeeping – what’s the difference? These two terms often get used interchangeably, but they refer to distinct financial management roles. While both are critical for business success, understanding how accounting and bookkeeping services differ is key. In this article, we’ll explain the unique functions of each. You’ll learn about their different scopes of work, required skills, reporting depth, and legal requirements.
Certified Languages International
OCTOBER 10, 2023
Our QA Department recently received a shipment of The Remote Interpreter: An International Textbook, Vol. 1, Foundations in Remote Interpreting. Our team comprises eight highly skilled interpreter/QA specialists with over 100 years of interpreting experience combined. In fact, many of our QA specialists still provide remote interpretation services daily.
CSM Magazine
OCTOBER 10, 2023
These days, with life moving so fast and new technology coming out all the time, how we pay for things keeps changing. Companies are always trying to use the latest digital tools to get ahead. So creating customized payment solutions tailored to their needs is becoming the key advantage for businesses wanting to stand out from the crowd. In this article, we’ll look at how these specialized payment systems are transforming the payment processing world.
kommunicate
OCTOBER 10, 2023
Last Updated on October 10, 2023 Artificial intelligence has been in the news a lot recently, especially since the launch of ChatGPT and Bard. Conversational AI, which is a subset of artificial intelligence, is also making incremental leaps every day. Conversational AI allows for natural conversations between humans and machines. It has made significant inroads [.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
OCTOBER 10, 2023
Encoded, a leading provider of payment orchestration and gateway solutions , today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner. As a Visa Direct Preferred Partner, Encoded is able to offer instant peer-to-peer payments via its Gateway Services API, as a well as being able to leverage the expertise and insight of the Visa Direct team to provide an exemplary money movement solution to customers.
Tethr
OCTOBER 10, 2023
Learn how businesses are using call center automation to increase efficiency without sacrificing quality of care.
CSM Magazine
OCTOBER 10, 2023
Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. It’s important to strike the balance between speed and personalised service delivery. The experience a company provides is as important as its products or services, as confirmed in a study by Salesforce of nearly 17,000 consumers worldwide.
Knowmax
OCTOBER 10, 2023
Explore 30+ ready-to-use help desk scripts examples & templates and discover best practices to enhance your customer service interactions.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Amplifai Coaching Category
OCTOBER 10, 2023
Coaching all employees effectively is necessary to impact the bottom line—and AI is poised to uplift every worker in the contact center.
Knowmax
OCTOBER 10, 2023
Check Out The Tips, Scripts, and Phrases For Best Customer Service Conversations With Examples Inside And Learn The Top 5 Things To Avoid.
SmartKarrot
OCTOBER 10, 2023
In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. This approach ensures that both parties align on objectives, expectations, and value delivered, effectively driving account retention and expansion.
AWS Machine Learning
OCTOBER 10, 2023
Launched in 2021, Amazon SageMaker Canvas is a visual, point-and-click service that allows business analysts and citizen data scientists to use ready-to-use machine learning (ML) models and build custom ML models to generate accurate predictions without the need to write any code. Ready-to-use models enable you to derive immediate insights from text, image, and document data (such as sentiment analysis, document processing, or object detection in images).
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
SmartKarrot
OCTOBER 10, 2023
One of the most common concerns of account managers or customer success managers is the issue of customer churn. Customers are inundated with options, making it easier than ever for them to switch to a competitor. A high churn rate can be detrimental, not just because it signifies lost customers, but due to its economic implications. From an economic standpoint, the costs associated with introducing a new client to a business considerably outweigh the costs of maintaining an existing one.
SmartKarrot
OCTOBER 10, 2023
Customer success has evolved significantly over the past decade. No longer seen merely as a reactive function, it’s now regarded as a proactive strategizing and execution that has KPIs related to user satisfaction, loyalty, and product adoption. As businesses strive to provide unparalleled user experiences and support, personalizing your customer success playbooks has emerged as a pivotal strategy.
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