Help Scout
APRIL 15, 2024
As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing?
The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. In Part 2 of our series, we hear thoughts from industry experts Petra Seals, The Northridge Group’s Managing Principal and Patrick O’Hara, NRG Managing Director of Service Delivery, regarding the risks an organization takes w
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ConvergeOne
APRIL 15, 2024
As technology advances and work environments become increasingly decentralized, many organizations face unique challenges in ensuring the security of their data and networks. An innovative approach that continues to gain significant traction is Secure Access Service Edge (SASE). This comprehensive cybersecurity framework combines networking and security functionalities, offering a strategic solution to protect against a wide range of threats.
Cisco - Contact Center
APRIL 15, 2024
The ability to generate NetFlow from devices that do not natively produce it along with significant storage efficiency and improved workflows make for a significant update to CTB.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
ConvergeOne
APRIL 15, 2024
The podcast begins with a discussion on the rising tide of cyber-attacks. Dr. Nozza highlights the alarming statistics from a Dell 2024 GDPR survey, revealing that over 50% of respondents had experienced a cyber-attack resulting in data loss. This underscores the pressing need for organizations to fortify their defenses against sophisticated threat actors.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Outsource Consultants
APRIL 15, 2024
Political campaigns are a whirlwind of activity, and with this year’s election approaching, securing the right call center partner is crucial. Here’s why political call center procurement is unique, and what to consider when making your choice: Target the Right Audience, Through the Right Channel, at the Right Time Not all call centers are created equal.
Cisco - Contact Center
APRIL 15, 2024
The search for sustainable technology solutions has become a growing concern for developers.
Kapta Customer Success
APRIL 15, 2024
Are you forcing your account managers to use pre-sale tools to do post-sale activities? If you’re one of the 22.9 percent of businesses using Salesforce, this might be you.
Cisco - Contact Center
APRIL 15, 2024
The world of computing is undergoing a revolution with two powerful forces converging: Quantum Computing (QC) and Generative Artificial Intelligence (GenAI).
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
APRIL 15, 2024
Have you been having problems at your place of employment, and do you think that it may be time to hire a lawyer to help you deal with the issues successfully? Perhaps you’re experiencing harassment or discrimination, or you have unpaid wages, or you’ve been the victim of wrongful termination…Whatever the case, hiring professionals is your best bet at fighting the case and winning it.
JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. A report from Jeff Toister that covered some key call center burnout statistics reported that 59% of agents face some risk of burnout, while 28% face a severe burnout risk!
CSM Magazine
APRIL 15, 2024
Numerous people worldwide are drawn to Los Angeles, the vast metropolis of dreams, by its promises of opportunity, thrills, and a lively way of life. However, navigating the cities might be intimidating for people who require temporary lodging. Fortunately, fully furnished flats with variable lease periods that accommodate a range of demands are available in Los Angeles.
JustCall
APRIL 15, 2024
Is your sales dial tone sounding like a dead end? In today’s digital age, reaching potential customers by phone can feel like shouting into the void. With consumers bombarded with countless phone calls, breaking through the noise and connecting with potential customers is becoming harder. Spam filters and call screening tools further complicate matters, increasing the demand for dialing solutions to improve call connect and pickup rates.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
APRIL 15, 2024
Are you on the journey of building a startup and in dire need of SEO strategies that promise growth? If you’ve landed here searching for “SEO for startups,” you’ve hit the jackpot. With a rich history of over two decades, we’ve been pioneers in helping startups amplify their SEO efforts and conquer market spaces. Our success stories speak for themselves, and now, we’re here to guide your budding enterprise toward the same path of triumph.
Zappix
APRIL 15, 2024
In the modern age, where technology permeates every aspect of our lives, it’s only natural that public services adapt to leverage digital tools to serve their constituents better. Digital engagement tools have emerged as a cornerstone in transforming how government agencies interact with citizens, ensuring efficiency, accessibility, and satisfaction.
Expert insights. Personalized for you.
64 
Let's personalize your content