AWS Machine Learning

OCTOBER 23, 2024

In today’s customer-centric business world, providing exceptional customer service is crucial for success. Contact centers play a vital role in shaping customer experiences, and analyzing post-call interactions can provide valuable insights to improve agent performance, identify areas for improvement, and enhance overall customer satisfaction. Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis.

Analytics 66

Analytics Customer centricity Contact Center Government 66

Interactions

OCTOBER 23, 2024

The recent whirlwind of new opportunities and use cases fueled by more readily accessible AI can feel like a maelstrom. How do you ensure you’re directing your IT investments into the right initiatives, avoiding low-value or infeasible projects that don’t move the needle on your retail company’s strategic goals? NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper fr

Contact Center 62

Contact Center Surveys Self service Analytics 62

CSM Magazine

OCTOBER 23, 2024

As businesses increasingly turn to AI for customer service, the ethical implications of this technology deserve careful examination. The integration of AI in customer service raises questions about transparency, accountability, and the potential for bias, affecting both the customer experience and trust in the brand. By exploring these issues, you can better understand how AI impacts the way customers interact with businesses.

Customer Service 52

Customer Service Accountability Chatbots Customer retention 52

Balto

OCTOBER 23, 2024

Big things are happening in AI right now. The drumbeat of agent automation keeps getting louder, and the pressure to automate is only picking up steam. But here’s the truth: automation can’t replace the magic human agents bring to the toughest, most emotionally charged conversations—the ones that drive the highest ROI. The future isn’t about replacing people.

Contact Center 52

Contact Center Agent Empowerment Wait times Chatbots 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

CSM Magazine

OCTOBER 23, 2024

Titus Jumper, CEO, Founder of Sales-Hub When I started my career in sales at 19, working in telecom retail and knocking on doors, I never imagined I’d eventually lead a team at the bleeding edge of AI, virtual assistants, and customer service. Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time.

Sales 52

Sales Customer Service Chatbots Contact Center 52

SQM Group

OCTOBER 23, 2024

Explores the potential of sentiment analysis to revolutionize the way your business gathers feedback

Surveys 62

Surveys Customer Service Feedback 62

AWS Machine Learning

OCTOBER 23, 2024

This post is co-written with Harrison Chase, Erick Friis and Linda Ye from LangChain. Generative AI is set to revolutionize user experiences over the next few years. A crucial step in that journey involves bringing in AI assistants that intelligently use tools to help customers navigate the digital landscape. In this post, we demonstrate how to deploy a contextual AI assistant.

APIs 83

APIs Accountability Education Engineering 83

CSM Magazine

OCTOBER 23, 2024

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of mobile workforce and offer digital certification. Since implementing, BigChange has allowed Baydale to improve profitability by allocating routine jobs and ad-hoc call-outs 80 percent faster and boosting engineer productivity by 33 perc

Management 52

Management Engineering CRM Finance 52

AnswerConnect

OCTOBER 23, 2024

After-hours call answering lets your small business capture leads and opportunities 24/7. Read our article to boost customer satisfaction and stay competitive! The post How After Hours Call Answering Helps SMEs Stay Competitive appeared first on AnswerConnect Blog.

Answering services 52

Answering services Customer Experience 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Abby Connect

OCTOBER 23, 2024

Artificial intelligence (Ai) is transforming the business world, yet many myths persist about its capabilities, “dangers”, and implications. It’s easy to fear what we don’t understand, so Abby is here to debunk common misconceptions surrounding Ai in business.

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CSM Magazine

OCTOBER 23, 2024

Australian punters find plenty of reasons to choose this casino at Pokie Spins. In this review, let’s take a detailed look at the main aspects that make it attractive. We will explore the variety of slot machines and live games, evaluate the generous bonuses and promotions, as well as the payment methods. We will pay special attention to licensing and security and customer support.

Government 52

Government Entertainment Banking Customer Support 52

Momentum Telecom

OCTOBER 23, 2024

Scott J Salons Elevates Customer Experience with Upgraded Connectivity Scott J Salons is dedicated to crafting unique experiences for every guest, from initial consultations to ongoing stylist collaborations. Recognizing that customer satisfaction extends beyond in-salon interactions, the salon sought a connectivity partner that could ensure seamless booking, responsive support, and reliable internet and voice services.

Consulting 52

Consulting Consulting Customer Support Customer Experience 52

AWS Machine Learning

OCTOBER 23, 2024

Have you ever faced the challenge of obtaining high-quality data for fine-tuning your machine learning (ML) models? Generating synthetic data can provide a robust solution, especially when real-world data is scarce or sensitive. For instance, when developing a medical search engine, obtaining a large dataset of real user queries and relevant documents is often infeasible due to privacy concerns surrounding personal health information.

Metrics 68

Metrics APIs Scripts Engineering 68

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Sales

Hodusoft

OCTOBER 23, 2024

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. If not, then you must have been asked this question by at least one company at some point in your life: “On a scale from zero to ten, how likely are you to recommend this brand and its products to a friend, family member, or colleague?

Surveys 52

Surveys Benchmark Contact Center Employee engagement 52

AWS Machine Learning

OCTOBER 23, 2024

This post is co-written with Jerry Henley, Hans Buchheim and Roy Gunter from Classworks. Classworks is an online teacher and student platform that includes academic screening, progress monitoring, and specially designed instruction for reading and math for grades K–12. Classworks’s unique ability to ingest student assessment data from various sources, analyze it, and automatically deliver a customized learning progression for each student sets them apart.

Education 78

Education APIs Engineering Metrics 78

Kapta Customer Success

OCTOBER 23, 2024

The Importance of a Seamless Sales to CS Handoff The handoff from the sales team to the customer success team is a critical juncture in the customer journey. It represents the transition from the initial courtship and deal closing to the long-term partnership and value realization. A seamless handoff sets the tone for the entire customer experience and can make or break the relationship.

Sales 59

Sales Customer Experience Accountability Technology 59

AWS Machine Learning

OCTOBER 23, 2024

This post is cowritten with Greg Benson, Aaron Kesler and David Dellsperger from SnapLogic. The landscape of enterprise application development is undergoing a seismic shift with the advent of generative AI. SnapLogic , a leader in generative integration and automation, has introduced the industry’s first low-code generative AI development platform, Agent Creator , designed to democratize AI capabilities across all organizational levels.

Enterprise 68

Enterprise APIs Engineering Government 68

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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more

Customer Service

CSM Magazine

OCTOBER 23, 2024

Car accidents are unfortunately all too common in our car-centric society. In 2023, there was not even a single deathless day on Texas roadways. This highlights the threat of a car accident around almost every turn. To stay ahead of the curve, having a car accident lawyer file a lawsuit can be beneficial. Speaking to a car wreck lawyer can bolster your case and ensure you get your due compensation.

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Consulting Consulting 52

TCN

OCTOBER 23, 2024

Trust is the foundation of any successful relationship. At TCN, we earn the trust of our customers every day by delivering a platform built on availability, integrity and confidentiality. TCN is ISO 27001 certified in the UK by the independent body UKAS. With this international standard verified, you can trust that your information will be […] The post Infrastructure that focuses on security, compliance and privacy for the UK appeared first on TCN.

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CSM Magazine

OCTOBER 23, 2024

The difference between small businesses that not only survive but thrive and the ones that die and fizzle out is not just the products or services they provide. It is the tools they use along the way to give their businesses that little added advantage. Enter the small business checking account. This powerful tool does so much more than just store your money.

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Accountability Banking Finance Enterprise 52