AWS Machine Learning

OCTOBER 23, 2024

This post is co-written with Harrison Chase, Erick Friis and Linda Ye from LangChain. Generative AI is set to revolutionize user experiences over the next few years. A crucial step in that journey involves bringing in AI assistants that intelligently use tools to help customers navigate the digital landscape. In this post, we demonstrate how to deploy a contextual AI assistant.

APIs 95

APIs Accountability Education Engineering 95

Cisco - Contact Center

OCTOBER 23, 2024

Cisco has always had an obsession of putting the user experience at the center of everything we do. Today marks another step in this evolution with Cisco Spatial Meetings for Apple Vision Pro. It takes a concept we call “Distance Zero” to the next level using spatial computing.

73

73

AWS Machine Learning

OCTOBER 23, 2024

This post is co-written with Jerry Henley, Hans Buchheim and Roy Gunter from Classworks. Classworks is an online teacher and student platform that includes academic screening, progress monitoring, and specially designed instruction for reading and math for grades K–12. Classworks’s unique ability to ingest student assessment data from various sources, analyze it, and automatically deliver a customized learning progression for each student sets them apart.

Education 90

Education APIs Engineering Metrics 90

Interactions

OCTOBER 23, 2024

The recent whirlwind of new opportunities and use cases fueled by more readily accessible AI can feel like a maelstrom. How do you ensure you’re directing your IT investments into the right initiatives, avoiding low-value or infeasible projects that don’t move the needle on your retail company’s strategic goals? NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper fr

Contact Center 62

Contact Center Surveys Self service Analytics 62

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

AWS Machine Learning

OCTOBER 23, 2024

Have you ever faced the challenge of obtaining high-quality data for fine-tuning your machine learning (ML) models? Generating synthetic data can provide a robust solution, especially when real-world data is scarce or sensitive. For instance, when developing a medical search engine, obtaining a large dataset of real user queries and relevant documents is often infeasible due to privacy concerns surrounding personal health information.

Metrics 80

Metrics APIs Scripts Engineering 80

AWS Machine Learning

OCTOBER 23, 2024

In today’s customer-centric business world, providing exceptional customer service is crucial for success. Contact centers play a vital role in shaping customer experiences, and analyzing post-call interactions can provide valuable insights to improve agent performance, identify areas for improvement, and enhance overall customer satisfaction. Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis.

Analytics 77

Analytics Customer centricity Contact Center Government 77

Momentum Telecom

OCTOBER 23, 2024

Scott J Salons Elevates Customer Experience with Upgraded Connectivity Scott J Salons is dedicated to crafting unique experiences for every guest, from initial consultations to ongoing stylist collaborations. Recognizing that customer satisfaction extends beyond in-salon interactions, the salon sought a connectivity partner that could ensure seamless booking, responsive support, and reliable internet and voice services.

Consulting 52

Consulting Consulting Customer Support Customer Experience 52

Abby Connect

OCTOBER 23, 2024

Artificial intelligence (Ai) is transforming the business world, yet many myths persist about its capabilities, “dangers”, and implications. It’s easy to fear what we don’t understand, so Abby is here to debunk common misconceptions surrounding Ai in business.

52

52

CSM Magazine

OCTOBER 23, 2024

As businesses increasingly turn to AI for customer service, the ethical implications of this technology deserve careful examination. The integration of AI in customer service raises questions about transparency, accountability, and the potential for bias, affecting both the customer experience and trust in the brand. By exploring these issues, you can better understand how AI impacts the way customers interact with businesses.

Customer Service 52

Customer Service Accountability Chatbots Customer retention 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Balto

OCTOBER 23, 2024

Big things are happening in AI right now. The drumbeat of agent automation keeps getting louder, and the pressure to automate is only picking up steam. But here’s the truth: automation can’t replace the magic human agents bring to the toughest, most emotionally charged conversations—the ones that drive the highest ROI. The future isn’t about replacing people.

Contact Center 52

Contact Center Agent Empowerment Wait times Chatbots 52

CSM Magazine

OCTOBER 23, 2024

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of mobile workforce and offer digital certification. Since implementing, BigChange has allowed Baydale to improve profitability by allocating routine jobs and ad-hoc call-outs 80 percent faster and boosting engineer productivity by 33 perc

Management 52

Management Engineering CRM Finance 52

Hodusoft

OCTOBER 23, 2024

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. If not, then you must have been asked this question by at least one company at some point in your life: “On a scale from zero to ten, how likely are you to recommend this brand and its products to a friend, family member, or colleague?

Surveys 52

Surveys Benchmark Contact Center Employee engagement 52

CSM Magazine

OCTOBER 23, 2024

Titus Jumper, CEO, Founder of Sales-Hub When I started my career in sales at 19, working in telecom retail and knocking on doors, I never imagined I’d eventually lead a team at the bleeding edge of AI, virtual assistants, and customer service. Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time.

Sales 52

Sales Customer Service Chatbots Contact Center 52

Advertisement

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

AnswerConnect

OCTOBER 23, 2024

After-hours call answering lets your small business capture leads and opportunities 24/7. Read our article to boost customer satisfaction and stay competitive! The post How After Hours Call Answering Helps SMEs Stay Competitive appeared first on AnswerConnect Blog.

Answering services 52

Answering services Customer Experience 52

CSM Magazine

OCTOBER 23, 2024

Australian punters find plenty of reasons to choose this casino at Pokie Spins. In this review, let’s take a detailed look at the main aspects that make it attractive. We will explore the variety of slot machines and live games, evaluate the generous bonuses and promotions, as well as the payment methods. We will pay special attention to licensing and security and customer support.

Government 52

Government Entertainment Banking Customer Support 52

TCN

OCTOBER 23, 2024

Trust is the foundation of any successful relationship. At TCN, we earn the trust of our customers every day by delivering a platform built on availability, integrity and confidentiality. TCN is ISO 27001 certified in the UK by the independent body UKAS. With this international standard verified, you can trust that your information will be […] The post Infrastructure that focuses on security, compliance and privacy for the UK appeared first on TCN.

52

52

CSM Magazine

OCTOBER 23, 2024

Car accidents are unfortunately all too common in our car-centric society. In 2023, there was not even a single deathless day on Texas roadways. This highlights the threat of a car accident around almost every turn. To stay ahead of the curve, having a car accident lawyer file a lawsuit can be beneficial. Speaking to a car wreck lawyer can bolster your case and ensure you get your due compensation.

Consulting 52

Consulting Consulting 52

Advertisement

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

SQM Group

OCTOBER 23, 2024

Explores the potential of sentiment analysis to revolutionize the way your business gathers feedback

Surveys 62

Surveys Customer Service Feedback 62

CSM Magazine

OCTOBER 23, 2024

The difference between small businesses that not only survive but thrive and the ones that die and fizzle out is not just the products or services they provide. It is the tools they use along the way to give their businesses that little added advantage. Enter the small business checking account. This powerful tool does so much more than just store your money.

Accountability 52

Accountability Banking Finance Enterprise 52

AWS Machine Learning

OCTOBER 23, 2024

This post is cowritten with Greg Benson, Aaron Kesler and David Dellsperger from SnapLogic. The landscape of enterprise application development is undergoing a seismic shift with the advent of generative AI. SnapLogic , a leader in generative integration and automation, has introduced the industry’s first low-code generative AI development platform, Agent Creator , designed to democratize AI capabilities across all organizational levels.

Enterprise 80

Enterprise APIs Engineering Government 80