Brad Cleveland Blog
NOVEMBER 3, 2023
Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects. Your finance department may have an ROI calculator … Continue reading → The post The ROI of Customer Service: Overcoming Objections appeared first on Brad Cleveland.
AWS Machine Learning
NOVEMBER 3, 2023
There’s a kind of magic that surrounds a soccer shot so powerful, it leaves spectators, players, and even commentators in a momentary state of awe. Think back to a moment when the sheer force of a strike left an entire Bundesliga stadium buzzing with energy. What exactly captures our imagination with such intensity? While there are many factors that contribute to an iconic goal, there’s a particular magnetism to shots that blaze through the air, especially those taken from a distance.
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Eptica
NOVEMBER 3, 2023
Date: Friday, November 3, 2023 Author: Pauline Ashenden - Demand Generation Manager 6 attributes to look for in your CCaaS provider Published on: November 03, 2023 Author: Pauline Ashenden - Demand Generation Manager Not all CCaaS solutions, or vendors, are the same. We examine what to look for when picking a partner to ensure long-term success. Read the full article on our parent company Enghouse Interactive’s site.
VirtualPBX
NOVEMBER 3, 2023
Yesterday afternoon, VirtualPBX hosted a “Connecting the Dots: Business Integration Basics Webinar” with CMO Rachel Anderson. In this engaging session, Rachel Anderson, a seasoned marketing professional who has helped build a library of business automations that facilitate task management, improved communications, and useful record-keeping, shared her insights with the audience.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
NOVEMBER 3, 2023
Nearly 40 years ago, Cisco helped build the Internet.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
NOVEMBER 3, 2023
Customers are increasingly focused on as-a-Service hybrid cloud environments and the need to ensure that the technology they are investing in today can support the complexity of the technology… Read more on Cisco Blogs
ClearAction
NOVEMBER 3, 2023
How to Quantify CX ROI Lynn Hunsaker Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on. [This example uses small numbers for Service, such as a small manufacturing business, to prove the point of huge ROI potential for your much larger costs to serve.
CSM Magazine
NOVEMBER 3, 2023
Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why a strong BPO partnership is integral to success. Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies.
Cisco - Contact Center
NOVEMBER 3, 2023
An interview with Valeria Scribanti, a Technical Solutions Specialist with focus on cybersecurity.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
24-7 InTouch
NOVEMBER 3, 2023
A digital transformation has emerged as a critical strategy for brands across all industries. As technology continues to advance and consumer expectations for personalized experiences rise, companies are leveraging generative artificial intelligence (AI) to revolutionize the online customer experience (CX). Despite the increasing prevalence of tech-driven interactions, research consistently emphasizes the indispensable role of humans in delivering seamless and effortless CX.
CSM Magazine
NOVEMBER 3, 2023
In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. Bettors have so many advanced sites and applications to choose from that they can be quick to move on if they find any aspect of a particular platform to be lacking.
Back Office Centers
NOVEMBER 3, 2023
Did you know that back office activities are crucial to a company’s operation even if they are rarely significant? Your business can increase revenue, provide better customer service, and scale new heights with a well-organized back office. An increasing number of multinational companies are choosing a professional back office outsourcing company in today’s cutthroat business environment to boost efficiency and income.
CSM Magazine
NOVEMBER 3, 2023
Ganpath Thanumoorthy, Senior Vice President and Head of Customer Experience at Firstsource , explains what operations leaders need to know to grasp the opportunity behind the buzzword – and reap the benefits of early adoption. Everybody is talking about AI, but if you look closely, you’ll see that not many businesses have actually deployed it at scale in their core operations yet.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Brad Cleveland Blog
NOVEMBER 3, 2023
Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects. Your finance department may have an ROI calculator … Continue reading → The post The ROI of Customer Service: Overcoming Objections appeared first on Brad Cleveland.
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