Kapta Customer Success
APRIL 8, 2024
Are you relying too heavily on cost-cutting to boost earnings instead of supporting your customer engagement teams’ efforts to retain and grow existing accounts?
The Northridge Group
APRIL 8, 2024
Aside from elections, the British royal’s health, Beyonce going country, and the solar eclipse, everyone is talking about Artificial Intelligence these days. The question and answer of what AI is and what it can do largely depends upon where you work, how you live, how you want to communicate – and your control in all of it. For a business consulting firm like The Northridge Group, we see AI as an opportunity for our clients to improve processes, elevate employee careers, and increase
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AWS Machine Learning
APRIL 8, 2024
At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. For RAG-based applications, the accuracy of the generated responses from FMs depend on the context provided to the model.
MiaRec
APRIL 8, 2024
Ever since COVID, contact centers have increasingly invested in Artificial Intelligence (AI). In fact, according to a recent MarketsandMarkets report, the global contact center AI market is expected to grow at a CAGR of 21.3% from $1.6 billion (May 2022) to $4 billion by 2027. AI technologies like chatbots, virtual assistants, speech recognition, Interactive Voice Response (IVR), Natural Language Processing (NLP), predictive analytics, and sentiment analysis are quickly becoming integral to cont
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
AWS Machine Learning
APRIL 8, 2024
Unlocking accurate and insightful answers from vast amounts of text is an exciting capability enabled by large language models (LLMs). When building LLM applications, it is often necessary to connect and query external data sources to provide relevant context to the model. One popular approach is using Retrieval Augmented Generation (RAG) to create Q&A systems that comprehend complex information and provide natural responses to queries.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
APRIL 8, 2024
In January 2024, Amazon SageMaker launched a new version (0.26.0) of Large Model Inference (LMI) Deep Learning Containers (DLCs). This version offers support for new models (including Mixture of Experts), performance and usability improvements across inference backends, as well as new generation details for increased control and prediction explainability (such as reason for generation completion and token level log probabilities).
Cisco - Contact Center
APRIL 8, 2024
As the media landscape continues to evolve, IP based infrastructure is revolutionizing the way content is produced, distributed, and consumed.
Integrity Solutions
APRIL 8, 2024
Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Lately, though, it’s as if those pressures have been magnified times ten. As the sales environment has grown more complex, one of the biggest challenges salespeople are confronting is an internal one: how to stay self-motivated when sales conversations are harder to come by, buying cycles are only getting longer , buying committees are larger tha
Cisco - Contact Center
APRIL 8, 2024
A metamorphosis continues to take shape with the rise of Post-Quantum Cryptography, Quantum Key Distribution, and the brave new world of Quantum Networking.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
DMG Consulting
APRIL 8, 2024
Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. Vendors are delivering enhancements and innovations with the potential to greatly improve the effectiveness of many aspects of these applications. However, when all is said and done, today’s WFM solutions still have the same two core objectives they had when first introduced over 50 years ago: forecasting the volume of work expected to arrive in a given time frame and
Integrity Solutions
APRIL 8, 2024
Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Lately, though, it’s as if those pressures have been magnified times ten. As the sales environment has grown more complex, one of the biggest challenges salespeople are confronting is an internal one: how to stay self-motivated when sales conversations are harder to come by, buying cycles are only getting longer , buying committees are larger tha
DMG Consulting
APRIL 8, 2024
3 Reasons Work From Home Works Check out Donna’s thoughts and three reasons why working from home is a viable option. The post 3 Reasons Work From Home Works appeared first on DMG Consulting.
Nuance
APRIL 8, 2024
Discover how Dragon Medical One’s advanced speech recognition and workflow automation can streamline your clinical documentation process.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Cisco - Contact Center
APRIL 8, 2024
It’s an exciting time in the world of Wi-Fi. The Federal Communication Commission (FCC) recently approved Automated Frequency Coordination (AFC) for service providers.
Call Experts
APRIL 8, 2024
Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.
Vistio
APRIL 8, 2024
Any contact center trainer knows that getting agents ready to handle customer issues effectively takes more than just a “ Drill and Kill ” approach. In addition to traditional classroom training, e ffective learning is essential for agents to grasp the concepts they encounter in the educational landscape. One of the most powerful ways to improve call center coaching and enhance learning is through understanding the psychology behind intentional practice.
Call Experts
APRIL 8, 2024
Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
APRIL 8, 2024
In recent years, the broadcast sector has witnessed a radical shift driven by digital technological advancements.
Call Experts
APRIL 8, 2024
A Customer Journey Contact Center supports clients and improves their experience. It refers to the interconnected set of experiences that a customer has with a company from their initial point of contact through to their ultimate departure. Unlike examining each interaction in isolation, adopting a Customer Journey perspective means documenting the entire experience from the customer’s point of view.
NobelBiz
APRIL 8, 2024
It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. This accolade is a testament to our relentless pursuit of excellence and our unwavering commitment to innovating the customer service technology landscape. “We are thrilled to receive the 2024 CUSTOMER Product of the Year Award, a testament to our team’s relentless pursuit of excellence,” said Christian Montes, Executive Vice Pre
Call Experts
APRIL 8, 2024
In business, exceptional call handling and customer service can set you apart from the competition. According to Forbes , customer service can mean the difference between a good customer experience and a bad one, directly impacting your bottom line. Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service.
Advertiser: ZoomInfo
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
CSM Magazine
APRIL 8, 2024
The attraction that sneaker raffles generate is palpable for both beginners and veterans. Through these raffles, participants can access highly sought-after limited editions. One can also make some extra money by reselling. However, navigating the field of sneaker raffles is a big problem for many. You need to master winning tactics, identify opportunities, and understand the apps to use.
Call Experts
APRIL 8, 2024
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships.
DMG Consulting
APRIL 8, 2024
AI-Enabled WFM Promotes Efficiency and Flexibility View this article on the publisher’s website. Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. WFM solutions have changed significantly in the past few years, transitioning from applications intended to optimize and control agent schedules into
Call Experts
APRIL 8, 2024
In an increasingly digital world, where communication often occurs through screens and keyboards, there are moments when we find ourselves saying, I need to speak to someone!” Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
JustCall
APRIL 8, 2024
As your company expands, so should your capacity to manage an increasing volume of customer calls. Scaling isn’t just about increasing your staff numbers; it involves strategic enhancements in technology to efficiently direct high call volumes to the appropriate agents. However, during this growth phase, it’s common to encounter turbulence in your customer service processes.
Call Experts
APRIL 8, 2024
Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Furthermore, we’ll provide a detailed glimpse into their daily routines and outline the essential components of their job description.
JustCall
APRIL 8, 2024
Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. Plus, when deals take forever to close, it stops on your cash flow projections. Your reinvestment plans take the hit, limiting your profit and growth. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities.
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