CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions. Case Study: Zappos When you think of brands that put customers first, Zappos often tops the list.

Scripts 52

Scripts Customer emotions Customer Support Surveys 52

Balto

JANUARY 6, 2025

Call center QA can be pretty demanding, especially with rising customer expectations regarding service quality and speed. Heres the good news: in 2025, we have a wide array of capable & best call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making.

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Call Center Coaching Surveys Contact Center 52

Vistio

JANUARY 6, 2025

Every contact center agent has downtimeits inevitable. But what if that downtime became the most valuable part of their day? Enter AI-powered training partners, tools designed to make on-the-job learning seamless, effective, and engaging. The Downtime Dilemma – When agents arent taking calls, valuable minutes tick by. This downtime often goes underutilized, leaving agents stagnant in their skills.

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Coaching Contact Center Best practices Technology 52

Balto

JANUARY 6, 2025

AI-powered virtual agents are on the verge of transforming contact centers. Within 2 years , the most advanced AI will handle conversations as effectivelyor betterthan human agents. The Acceleration of AI Power AI computing is doubling every 3.4 months 300,000x growth since 2012. If GPT-5 launched today, it would boast 4.5 trillion parameters , making it 2.6x more powerful than GPT-4.

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Virtual Agent Contact Center Chatbots CRM 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

A Better Answer

JANUARY 6, 2025

In today's fast-paced business world, staying ahead of customer service demands is a must, and integrating Virtual Receptionist Services into your business operations could be the game-changer you need. Imagine never missing a call again, providing stellar customer service around the clock, and doing so without the hefty overhead of a traditional receptionist.

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Customer Service Answering services 59

AWS Machine Learning

JANUARY 6, 2025

In this post, we walk you through the process to build an automated mechanism using Amazon SageMaker to process your log data, run training iterations over it to obtain the best-performing anomaly detection model, and register it with the Amazon SageMaker Model Registry for your customers to use it. Log-based anomaly detection involves identifying anomalous data points in log datasets for discovering execution anomalies, as well as suspicious activities.

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Scripts Metrics Construction Accountability 109

CSM Magazine

JANUARY 6, 2025

Being injured as a pedestrian in a car accident can be a traumatic experience, both physically and emotionally. For those in Duluth, understanding the legal aspects of pedestrian accidents is important to protect rights and seek proper compensation. Lets break down what you need to know about pedestrian accidents in Duluth. We will also discuss how auto injury attorneys in Duluth can help you every step of the way.

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Consulting Consulting Personalization 52

ChurnZero

JANUARY 6, 2025

Whats the one thing that wont change in customer success this year? The pace of change itself. So how should you position yourself for 2025s incoming customer success trendsand should you be nervous, optimistic, or a cautious blend of both? “Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study.

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SaaS Customer advocacy Best practices Finance 52

Anexa BPO

JANUARY 6, 2025

La experiencia del cliente ha evolucionado significativamente en los ltimos aos, y la omnicanalidad se ha convertido en un factor determinante para el xito de las empresas. En este post, exploraremos en profundidad qu significa la omnicanalidad y cmo puede beneficiar a tu negocio. Qu es la omnicanalidad? La omnicanalidad se refiere a la capacidad de una empresa para ofrecer una experiencia de cliente consistente y sin fisuras a travs de mltiples canales de interaccin, como sitios web, aplicacion

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Chatbots CRM Contact Center 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Balto

JANUARY 6, 2025

The 2025 Medicare Open Enrollment Period will bring sweeping changes. With advancements in technology, evolving regulations, and rising competition, sales teams and carriers need to adapt quickly. The organizations that thrive will be those that embrace change, capitalize on new tools, and prioritize delivering results. Below are the top five trends to watchand why they matter. 1.

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