AWS Machine Learning

JANUARY 6, 2025

In this post, we walk you through the process to build an automated mechanism using Amazon SageMaker to process your log data, run training iterations over it to obtain the best-performing anomaly detection model, and register it with the Amazon SageMaker Model Registry for your customers to use it. Log-based anomaly detection involves identifying anomalous data points in log datasets for discovering execution anomalies, as well as suspicious activities.

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Scripts Metrics Construction Accountability 88

CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions. Case Study: Zappos When you think of brands that put customers first, Zappos often tops the list.

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Scripts Customer emotions Customer Support Surveys 52

Ambs Call Center

JANUARY 6, 2025

When a storm hits, will your business be ready? Discover how an attendance hotline service can keep your operations running smoothly during severe weather.

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Balto

JANUARY 6, 2025

Call center QA can be pretty demanding, especially with rising customer expectations regarding service quality and speed. Heres the good news: in 2025, we have a wide array of capable & best call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making.

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Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Vistio

JANUARY 6, 2025

Every contact center agent has downtimeits inevitable. But what if that downtime became the most valuable part of their day? Enter AI-powered training partners, tools designed to make on-the-job learning seamless, effective, and engaging. The Downtime Dilemma – When agents arent taking calls, valuable minutes tick by. This downtime often goes underutilized, leaving agents stagnant in their skills.

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Coaching Contact Center Best practices Technology 52

A Better Answer

JANUARY 6, 2025

In today's fast-paced business world, staying ahead of customer service demands is a must, and integrating Virtual Receptionist Services into your business operations could be the game-changer you need. Imagine never missing a call again, providing stellar customer service around the clock, and doing so without the hefty overhead of a traditional receptionist.

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ChurnZero

JANUARY 6, 2025

Whats the one thing that wont change in customer success this year? The pace of change itself. So how should you position yourself for 2025s incoming customer success trendsand should you be nervous, optimistic, or a cautious blend of both? “Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study.

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SaaS Best practices Customer advocacy Finance 52

CSM Magazine

JANUARY 6, 2025

Being injured as a pedestrian in a car accident can be a traumatic experience, both physically and emotionally. For those in Duluth, understanding the legal aspects of pedestrian accidents is important to protect rights and seek proper compensation. Lets break down what you need to know about pedestrian accidents in Duluth. We will also discuss how auto injury attorneys in Duluth can help you every step of the way.

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Anexa BPO

JANUARY 6, 2025

La experiencia del cliente ha evolucionado significativamente en los ltimos aos, y la omnicanalidad se ha convertido en un factor determinante para el xito de las empresas. En este post, exploraremos en profundidad qu significa la omnicanalidad y cmo puede beneficiar a tu negocio. Qu es la omnicanalidad? La omnicanalidad se refiere a la capacidad de una empresa para ofrecer una experiencia de cliente consistente y sin fisuras a travs de mltiples canales de interaccin, como sitios web, aplicacion

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Chatbots CRM Contact Center 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Balto

JANUARY 6, 2025

The 2025 Medicare Open Enrollment Period will bring sweeping changes. With advancements in technology, evolving regulations, and rising competition, sales teams and carriers need to adapt quickly. The organizations that thrive will be those that embrace change, capitalize on new tools, and prioritize delivering results. Below are the top five trends to watchand why they matter. 1.

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