DMG Consulting
JUNE 3, 2024
5 Ways AI Can Enhance CX (and EX) View this article on the publisher’s website. The artificial intelligence (AI) revolution is upon us, getting more established and picking up momentum every passing day. Artificial intelligence is changing the business landscape and having a major impact on contact centers and all customer experience-related functions.
Callminer
JUNE 3, 2024
Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.
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AWS Machine Learning
JUNE 3, 2024
In today’s fast-paced corporate landscape, employee mental health has become a crucial aspect that organizations can no longer overlook. Many companies recognize that their greatest asset lies in their dedicated workforce, and each employee plays a vital role in collective success. As such, promoting employee well-being by creating a safe, inclusive, and supportive environment is of utmost importance.
Cisco - Contact Center
JUNE 3, 2024
In the spirit of World Bicycle Day on June 3rd, let's explore how the lessons of this iconic race, Giro d'Italia, align with our evolving partner strategy and illuminate the path to success in the ecosystem era.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
AWS Machine Learning
JUNE 3, 2024
In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. This video data holds immense potential for analysis and monitoring of incidents that may occur in these locations.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
OctopusTech
JUNE 3, 2024
The conversion and cart abandonment rates of e-commerce websites largely depend on the Ecommerce checkout page’s design and optimization. With specific considerations, including reduced form fields, faster page speed, a mobile-first approach, multiple payment methods, and a clear call to action, organizations can design a flawless checkout process. Here, we will tell you 10 informational tips to Increase e-commerce checkout Page Conversions and take your business to the next level!
Cisco - Contact Center
JUNE 3, 2024
Cisco's industrial networking creates a converged architecture for simplicity, security and cost savings. Discover the built-in security for IT and OT with our Catalyst Industrial Routers and Catalyst SD-WAN Manager.
OctopusTech
JUNE 3, 2024
Interested to know how having a web redesign can be helpful? Well, strap in because we’ll be getting right into it here. In the business world of the twenty-first century, your website is like your shop. It is where people interested in your offer come to see what is happening. Hence, it must look and perform its best as it is a representation of the company.
JustCall
JUNE 3, 2024
Hello you all, especially those making calls to the UK! There’s been an important update in the KYC process for getting UK phone numbers. We want to ensure you have all the information you need to navigate this smoothly. What is the new regulation? The UK government has implemented new regulations that apply to all phone number providers in the country.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Vistio
JUNE 3, 2024
The adoption of innovative technologies in CX such as agent guidance software redefines how contact centers operate. Vistio excels in this transformation by employing proprietary technology and advanced AI to enhance, rather than replace, the abilities of contact center agents. This unique approach rapidly evolves new hires into proficient agents and seasoned agents into subject matter experts, setting a new standard in customer interaction and satisfaction.
Helpware
JUNE 3, 2024
Did you know that 86% of shoppers are willing to pay more for great customer service? Yeah, customer service really counts— 70% of their decision to buy depends on it ! It doesn’t stop after they buy, either. How you handle things after the sale can really affect whether they stick with your brand.
Working Solutions
JUNE 3, 2024
In the dynamic landscape of GigCX, where innovation and adaptability reign supreme, challenges inevitably emerge as part of the transformation process. Embracing GigCX as a strategy for customer support presents organizations with a unique set of hurdles that demand careful consideration and proactive solutions.
Kapta Customer Success
JUNE 3, 2024
Recognize and leverage account manager emotional intelligence to improve customer experiences, loyalty, and advocacy. Read our blog to learn how.
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
Working Solutions
JUNE 3, 2024
In today’s ever-changing landscape of customer service, a revolutionary trend is taking center stage – GigCX, or Gig Customer Experience. This paradigm shift is reshaping the customer service industry, ushering in a new era characterized by agility, efficiency, and innovation.
Cisco - Contact Center
JUNE 3, 2024
As you consider how to leverage SLCGP grants for a whole of state approach, here are five things Cisco account managers and partners should be aware of.
Help Scout
JUNE 3, 2024
Learn what AI ticketing systems are, why they’re useful, what features are most important, and a few options to consider if you’re ready to start your search.
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