24-7 InTouch
AUGUST 12, 2024
In our digital-first world, the quality of customer experience (CX) determines whether businesses thrive or falter. As companies strive to deliver exceptional service, the focus has shifted not just to reactive service but proactive engagement. The stage before a customer interacts directly with a service agent—known as the pre-contact phase—is crucial.
Callminer
AUGUST 12, 2024
Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn how automation plays an important role in CX.
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Cisco - Contact Center
AUGUST 12, 2024
This blog explores the paradigm shift brought about by AIOps, which combines the power of AI and automation to streamline IT operations, enhance decision-making, and drive proactive problem resolution.
Select VoiceCom Blog
AUGUST 12, 2024
Select VoiceCom has achieved a remarkable milestone of being a Great Place To Work®-certified company. It’s undeniable proof that our employees love working for SVC, not only because we have a certification but because we put our people first. At SVC, we’re all about helping our team grow, both personally and professionally. More importantly, we make sure they feel good and happy, not just at work but in their free time, too.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
AUGUST 12, 2024
Learn how Cisco Foundation partners Raspberry Pi Foundation and Digital Opportunity Trust are supporting and nurturing the creativity, resiliency, and leadership of youths worldwide through sustainability programs and digital resiliency.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Injixo
AUGUST 12, 2024
If you're wondering whether your business needs a Workforce Management (WFM) system, you're not alone. I've been in your shoes, pondering the same question. I have even written previously that you can still get a lot done without a WFM system. But after years of experience in this space, I’ve learned that a good WFM system can be a game-changer and take your Workforce Management to the next level.
Momentum Telecom
AUGUST 12, 2024
In the evolving landscape of cloud computing environments, data security and compliance requirements are paramount. For organizations working with the U.S. government or dealing with Controlled Unclassified Information (CUI), understanding the nuances of GCC High is essential. But what exactly is GCC High, and why should it be on your radar? This article delves into the details, offering a clear and comprehensive overview of GCC High, its significance, and its benefits.
Vistio
AUGUST 12, 2024
The integration of artificial intelligence (AI) is no longer just a trend but a strategic necessity. However, as contact centers embrace AI, a new challenge arises: how to strike the right balance between technology and human interaction. Achieving this balance is crucial, as both elements play unique and indispensable roles in delivering exceptional customer service.
Momentum Telecom
AUGUST 12, 2024
Understanding GCC High: What is GCC High and Why It Matters In the evolving landscape of cloud computing environments, data security and compliance requirements are paramount. For organizations working with the U.S. government or dealing with Controlled Unclassified Information (CUI), understanding the nuances of GCC High is essential. But what exactly is GCC High, and why should it be on your radar?
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
AUGUST 12, 2024
In the contracting arena, delivering outstanding customer service is not just a goal—it’s a necessity for staying ahead. Modern contracting businesses are increasingly turning to technological solutions to streamline their business operations and enhance customer interactions. Among these solutions, field service management software emerges as an incredibly powerful tool to transform customer service from satisfactory to exceptional The Fundamentals of Field Service Management Software Fie
Injixo
AUGUST 12, 2024
If you're wondering whether your business needs a Workforce Management (WFM) system, you're not alone. I've been in your shoes, pondering the same question. I have even written previously that you can still get a lot done without a WFM system. But after years of experience in this space, I’ve learned that a good WFM system can be a game-changer and take your Workforce Management to the next level.
AWS Machine Learning
AUGUST 12, 2024
As the scale and complexity of data handled by organizations increase, traditional rules-based approaches to analyzing the data alone are no longer viable. Instead, organizations are increasingly looking to take advantage of transformative technologies like machine learning (ML) and artificial intelligence (AI) to deliver innovative products, improve outcomes, and gain operational efficiencies at scale.
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