Tethr

MAY 15, 2024

Elevate your agent analytics with conversation intelligence! Learn how to measure, coach, and improve agent performance for exceptional CX.

Analytics 91

Analytics Customer Service Coaching 91

AWS Machine Learning

MAY 15, 2024

Crafting new questions for exams and quizzes can be tedious and time-consuming for educators. The time required varies based on factors like subject matter, question types, experience level, and class level. Multiple-choice questions require substantial time to generate quality distractors and ensure a single unambiguous answer, and composing effective true-false questions demands careful effort to avoid vagueness and assess deeper understanding.

Education 142

Education APIs Engineering Banking 142

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry.

Sales 110

Sales Enterprise B2B Marketing 110

AWS Machine Learning

MAY 15, 2024

ONNX is an open source machine learning (ML) framework that provides interoperability across a wide range of frameworks, operating systems, and hardware platforms. ONNX Runtime is the runtime engine used for model inference and training with ONNX. AWS Graviton3 processors are optimized for ML workloads, including support for bfloat16, Scalable Vector Extension (SVE), and Matrix Multiplication (MMLA) instructions.

Benchmark 135

Benchmark Scripts Engineering Management 135

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Cisco - Contact Center

MAY 15, 2024

Over the last 40 years, Cisco has built one of most sophisticated and extensive Go-to-Market (GTM) engines in the industry. Today, we are taking the next step in that mission.

Marketing 77

Marketing Engineering 77

Cisco - Contact Center

MAY 15, 2024

Cisco Hypershield places security enforcements exactly where and when it’s needed, seamlessly at cloud speed and in highly distributed environments. Check out more of its key benefits here.

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Interactions

MAY 15, 2024

Did you know that 89% of customers switch to a competitor after a single instance of poor customer service(1)? That’s because no one wants to do business with an organization that treats customers poorly. In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations.

Customer Experience 62

Customer Experience Brand ambassadors Chatbots Self service 62

Cisco - Contact Center

MAY 15, 2024

Switching to a platform-based IT strategy can make growing a breeze, cutting through complexity and bolstering teamwork. It’s a smart, forward-thinking move that keeps things simple and sustainable.

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DMG Consulting

MAY 15, 2024

This is the first in a series of videos that will explore how AI in enhancing things in contact centers across the globe. The post 10 Topics in our A.I. Series appeared first on DMG Consulting.

Consulting 62

Consulting Consulting Contact Center 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Call Design

MAY 15, 2024

SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces. Call Design has built an international business focused on workforce optimisation solutions and is excited to work with ProHance to offer more advanced optimisation technology to the b

Enterprise 60

Enterprise Analytics Employee engagement Consulting 60

Cisco - Contact Center

MAY 15, 2024

We invited the Cisco DevNet community to use automation and AI to demonstrate the significant role technology can play in addressing tech's ecological footprint. We were blown away by the community participation.

Technology 59

Technology 59

Call Design

MAY 15, 2024

SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces. Call Design has built an international business focused on workforce optimisation solutions and is excited to work with ProHance to offer more advanced optimisation technology to the b

Enterprise 60

Enterprise Analytics Employee engagement Consulting 60

Cisco - Contact Center

MAY 15, 2024

The Digital Operational Resilience Act (DORA) offers financial service institutions the chance to enhance operational resilience and competitive advantage through compliance, with Cisco providing a comprehensive suite of solutions to support FSIs in meeting these new regulatory requirements.

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Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

CSM Magazine

MAY 15, 2024

Avaya and LivePerson have partnered to integrate voice, digital, and AI capabilities into a unified omnichannel solution for enhanced customer experiences and accelerated digital transformation. The partnership allows enterprises to enhance their existing Avaya solutions with digital, automation, AI, and analytics capabilities without the need for migration, resulting in faster transformative outcomes with lower costs and reduced operational risks.

Enterprise 52

Enterprise contact center solutions Analytics Contact Center 52

Cisco - Contact Center

MAY 15, 2024

Protecting Black Hat Asia NOC with Cisco Security Cloud

Management 58

Management 58

CSM Magazine

MAY 15, 2024

Customer service is a crucial aspect of any business, and it’s a topic that can provide a wealth of material for an essay. Whether you’re writing for a class assignment or for a professional publication, understanding how to approach this subject is key to crafting a compelling and insightful piece. Academized essay writing service is a professional academic assistance company that can help students with essay writing on various topics, including customer service.

Customer Service 52

Customer Service Best practices Feedback Surveys 52

ChurnZero

MAY 15, 2024

Most CSMs are struggling to hit their goals this year, according to new research. In a poll of CSMs conducted by ChurnZero and SuccessCOACHING , only 41% of CSMs said they could achieve their goals without working extra hours on evenings or weekends, and just 40% said their goals are realistic. Given the last two years of RIFs and pre-emptive job moves, and higher workloads for the CSMs who’ve stayed in place, that’s not entirely surprising.

Chief Customer Officer 52

Chief Customer Officer Coaching Surveys Best practices 52

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait times

CSM Magazine

MAY 15, 2024

In today’s rapidly evolving job market, a well-crafted resume is more important than ever. It’s your ticket to landing the job you desire, your first impression to potential employers, and a chance to showcase your skills and achievements. With the advancements in technology, creating a professional resume has become significantly simpler, thanks to online AI CV builders.

industry standards 52

industry standards Finance Education Metrics 52

Cisco - Contact Center

MAY 15, 2024

Cisco's Customer Advocate Awards are back! Cisco Advocates are change makers and innovators, and we'll celebrate our winners at Cisco Live in Las Vegas. To start, we're recognizing our finalists.

Marketing 52

Marketing 52

CSM Magazine

MAY 15, 2024

OpenAI’s GPT-4omni (GPT-4o) takes the customer experience to new heights with tailor-made AI solutions. Picture being able to sift through conversations from around the globe, figuring out exactly how customers feel on-the-fly. For CX professionals searching insights far and wide – here comes your hidden advantage! Understanding context is a game changer with GPT-4o.

Customer Experience 52

Customer Experience Personalization Customer Service 52

Calltools

MAY 15, 2024

Even years after the COVID-19 pandemic, many restaurants still see increased to-go orders. Despite customers wanting to return to dining in person, many people have become accustomed to ordering to-go more frequently. As a result, restaurants have turned to outsourcing incoming phone calls to help save costs and maximize time for restaurant employees.

Call Center 52

Call Center Interactive Voice Response outsourcing Contact Center 52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

TeamSupport

MAY 15, 2024

In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.

Management 52

Management Morale Engineering Customer Support 52

CSM Magazine

MAY 15, 2024

Sabio Group , the digital customer experience (CX) transformation services specialist, has been named Avaya’s ‘Enterprise Cloud Partner of the Year – International’ at its annual Avaya Engage event, currently taking place in Denver, Colorado. The award – accepted at the event by Sabio Chief Revenue Officer, Ioan MacRae – recognises Sabio’s deep expertise in Avaya technologies and its recent success in supporting organisations transitioning to Avaya’s new Avaya

Enterprise 52

Enterprise Healthcare Technology Customer Experience 52

Concentrix

MAY 15, 2024

Discover how to build customer loyalty with seven best practices from Concentrix and Genesys.

Best practices 48

Best practices 48

DMG Consulting

MAY 15, 2024

Fixing WFM May 2024 The world and workforce have changed, and it’s time for companies to update their workforce management (WFM) solutions and best practices to better meet the expectations of today’s employees, especially Millennials and the rapidly up-and-coming Gen Z. The most significant issues confronting the world of WFM today are: Number 1: Companies need WFM solutions that are a good fit for the current workforce, because their needs have changed significantly.

Contact Center 48

Contact Center Enterprise Self service Best practices 48

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

Contact Center

Concentrix

MAY 15, 2024

Learn how generative AI can help you orchestrate better experiences and manage your resources in this primer from Concentrix and Genesys.

Management 48

Management 48

Cisco - Contact Center

MAY 15, 2024

Get ready to ride the wave of the future with Machine-as-a-Service (MaaS) — a concept that's set to revolutionize the manufacturing landscape. At Cisco, we're all about staying ahead of the curve, and we're here to help you navigate this thrilling new frontier. Let’s talk about the current state of things, what to expect, and how technology will play a role in the Manufacturing revolution.

Technology 45

Technology 45

Concentrix

MAY 15, 2024

Build an AI-infused customer experience workforce your competition will envy with this strategy checklist from Concentrix and Genesys.

Customer Experience 48

Customer Experience 48