SQM Group

JANUARY 18, 2024

Despite its promising potential monumental advancement, gaining customer trust in AI is a considerable challenge that needs to be addressed.

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87

Callminer

JANUARY 18, 2024

When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more in this blog.

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182

Cisco - Contact Center

JANUARY 18, 2024

Whether your organization owns commercial property, leases it, or manages it, you’re likely to be grappling with industry trends and challenges that call on your best efforts—and the innovative app… Read more on Cisco Blogs

Management 100

Management 100

TeamSupport

JANUARY 18, 2024

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. What is TeamSupport Software?

Real estate 59

Real estate Customer centricity Self service Analytics 59

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

JANUARY 18, 2024

We are thrilled to announce that Cisco Secure Equipment Access was named “IoT Security Innovation of the Year” in the 2024 IoT Breakthrough Awards.

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98

Cisco - Contact Center

JANUARY 18, 2024

Achieving strategic business outcomes in today’s fast-paced digital climate is a key imperative.

Customer Experience 94

Customer Experience 94

CSM Magazine

JANUARY 18, 2024

Nina Schick, Generative AI expert Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabi

Education 52

Education CRM Technology Analytics 52

Cisco - Contact Center

JANUARY 18, 2024

A few weeks ago, I attended Cisco Live Melbourne, and it was truly a pleasure to meet and connect with leaders, gain knowledge from customers, and hear speakers from various sectors.

Wireless 52

Wireless Transportation 52

Cisco - Contact Center

JANUARY 18, 2024

Cisco Live EMEA is right around the corner, happening 5 February – 9 February 2024 in Amsterdam.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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