Brad Cleveland Blog

JUNE 14, 2024

We are midway into 2024. How’s it going? It has certainly been a year of new developments in customer experience and contact centers. In January I wrote an article series for ICMI on the future of contact centers. The last … Continue reading → The post Embracing Change in Contact Centers: 20 Trends and 3 Recommendations appeared first on Brad Cleveland.

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Contact Center Customer Experience Call Center Management 29

Beyond Philosophy

JUNE 14, 2024

Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they’re being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on your perspective, price discrimination.

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Airlines Customer centricity Management 221

ChaseData

JUNE 14, 2024

Trending news and helpful information from the DialedIn Call Center Software team.

call center software 102

call center software Call Center 102

Help Scout

JUNE 14, 2024

While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.

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Contact Center

Cisco - Contact Center

JUNE 14, 2024

This record-breaking event that brought together 21,000 technology enthusiasts, industry leaders, and visionaries was by far my favorite Cisco Live yet.

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Technology 60

Ambs Call Center

JUNE 14, 2024

Ambs Call Center wins prestigious ATSI 2024 Award for Outstanding Customer Service, showcasing their commitment to excellence in phone answering services.

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Call Center Customer Service Answering services 52