Ambs Call Center

APRIL 6, 2025

You're thinking about hiring a call center. Maybe your phones are constantly ringing off the hook, you're feeling like you're missing out on valuable leads, or your team is stretched so thin they're about to start seeing double. I get it.

Call Center 52

Call Center Answering services 52

PeopleMetrics

APRIL 6, 2025

When I wrote Listen or Die back in 2017, we were already seeing how important mobile was becoming in the VoC world. Fast forward to today, and mobile is no longer a "nice to have"it's expected. But heres the surprising part: while the technology has improved, how mobile is actually used by employees hasnt changed all that much. Despite advances in AI and data visualization tools, your team is still not going to want to scroll through trend graphs or drill down into charts on their phones.

Feedback 62

Feedback Metrics Surveys Technology 62

ShepHyken

APRIL 6, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Inside-Out Blueprint for Customer Experience by Greg Kihlstrom (CMSWire) Medallia Experience showed how organizations win when culture, AI, and leadership all work in harmony.

Customer Service 176

Customer Service B2C B2B Self service 176

OctopusTech

APRIL 6, 2025

If you are thinking of starting a website, you may want to hire a professional. A WordPress developer can design a user-friendly and effective website for you. They will handle everything from back end to front end, ensuring everything is working as expected. With India having some of the best and most affordable WordPress developer, you may consider finding one here.

Engineering 62

Engineering Analytics Metrics Management 62

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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