Help Scout

MAY 6, 2024

When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.

Customer Service 45

Customer Service Customer Experience 45

Ambs Call Center

MAY 6, 2024

This blog was originally published on 7/10/16 and has been updated for relevance. When a business decides they need to hire a phone answering service or virtual receptionist, they are often anxious to start right away.

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Answering services 99

Cisco - Contact Center

MAY 6, 2024

The latest AI-based enhancements for Panoptica will help customers build a complete Cloud Native Application Protection Platform solution.

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delighted

MAY 6, 2024

You can write the perfect survey questions, but the real key to capturing feedback is targeting the right customers at the right time. For years, the Delighted SDK has allowed you to do just that by displaying surveys within your iOS apps, but today, we’re taking it up a notch. Introducing: the Delighted Android SDK. Understand your mobile app users at all stages of the customer journey, whether it’s the first time they log in, after they make an in-app purchase, or every three months, just to c

Surveys 80

Surveys Feedback Engineering Metrics 80

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Cisco - Contact Center

MAY 6, 2024

By now, I hope you have had a chance to learn about the first-of-its-kind, groundbreaking solution we recently announced : Cisco Hypershield.

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Cisco - Contact Center

MAY 6, 2024

Organizations come in all shapes and sizes.

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TeleDirect

MAY 6, 2024

Outsource your call center needs to TeleDirect. Our contact center services eliminate phone-related stress, save you time, and provide the relief your business needs. Request pricing now. Professional call center services & contact center services When business comes calling, who’s there on the other end of the line? If you want your brand to succeed, it must be someone who understands and respects customer service.

Call Center 62

Call Center Contact Center Real estate outsourcing 62

Cisco - Contact Center

MAY 6, 2024

The RSA Conference is here again, and I am thrilled about the opportunity to connect with our #CiscoPartners, customers, and colleagues old and new.

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Interactions

MAY 6, 2024

The customer service industry has long been exploring the potential of AI, with hundreds and thousands of providers already crowding the market and promising various benefits. Further, the recent boom of Generative AI has exponentially changed the landscape, and the rapid pace of development has left CX and customer service leaders grappling with a new set of challenges.

Customer Service 62

Customer Service Banking Wait times Self service 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Cisco - Contact Center

MAY 6, 2024

Energizing A Sustainable Industry: Hannover Messe 2024 This year’s Hannover Messe was nothing short of spectacular!

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Vistio

MAY 6, 2024

The speed at which new agents ramp up and the consistency of service that tenured agents provide can significantly impact a business’ bottom line. Recognizing this, we’ve turned to innovative solutions to ensure our agents are not only prepared but excel in every interaction. This commitment led us to integrate AI-driven simulations into our training programs—a game-changing approach that has transformed the way we prepare and enhance the capabilities of our agents.

Education 52

Education Technology Customer Service Personalization 52

Cisco - Contact Center

MAY 6, 2024

The wait is over! The Cisco IOS XE Model Driven Telemetry White Paper has arrived! What are the benefits of understanding this white paper?

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Real Blue Sky

MAY 6, 2024

Our own Bryant Richardson was recently invited by Forbes to participate in their Business Council Expert Panel on an increasingly crucial topic: ethically leveraging AI in business. In an era where AI’s influence in business is both transformative and expansive, ethical considerations are more important than ever. The article outlines “20 Essential Steps for Ethically Leveraging AI in Your Business.” Bryant’s contribution focused on the importance of establishing good gov

Government 52

Government industry standards Accountability Technology 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Cisco - Contact Center

MAY 6, 2024

State, local, and federal governments all play a pivotal role in maintaining critical infrastructures like water supply, electricity, transportation, and public health services.

Transportation 56

Transportation Government 56

Ambs Call Center

MAY 6, 2024

Most people who know they need a telephone answering service don’t know how to pick one. They realize the value of a live person answering their calls but they don’t know what to do next. Here are some quick tips on how to shop for an answering service.

Answering services 52

Answering services Personalization 52

CSM Magazine

MAY 6, 2024

Online popup builders have become effective tools for creating interesting and dynamic experiences that increase user engagement, conversions, and brand loyalty. In this article, we will examine the capabilities of online popup builders, highlighting their features and advantages and presenting examples of top platforms that help businesses design attractive popups.

Analytics 52

Analytics Construction CRM Advertising 52

Cisco - Contact Center

MAY 6, 2024

In the realm of sports, a profound shift has occurred, transforming the traditional notion of game day into a holistic experience day.

Entertainment 52

Entertainment 52

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait times

CSM Magazine

MAY 6, 2024

In today’s digital age, the idea of starting a company remotely has become not just a possibility but a popular choice for many aspiring entrepreneurs. With the rise of technology and the increasing acceptance of remote work, the barriers to launching a business from anywhere in the world have significantly diminished. Whether you’re a digital nomad, a stay-at-home parent, or just prefer the flexibility of working from home, opening a company remotely offers many opportunities.

Finance 52

Finance Banking Accountability Technology 52

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. From expedited shipping and enclosed transport for classic or luxury cars, to door-to-door delivery, these personalized services meet every customer’s specific request – making them happier and more loyal.

Transportation 52

Transportation Customer Service Automotive Customer centricity 52

CSM Magazine

MAY 6, 2024

The average American’s daily calorie intake has increased drastically in the past several decades, which has led to an increase in the number of overweight people in the US. Part of the reason for this is the increase in food availability. American companies can produce huge amounts of unhealthy foods at low prices, so fattening food is easier to get.

Technology 52

Technology Marketing 52

CSM Magazine

MAY 6, 2024

Construction sites once echoed with the clatter of tools and shouted updates. Now, they hum with digital efficiency. In an industry as foundational as construction, exchanging information swiftly and effectively isn’t just about keeping pace; it’s about building the future on a backbone of innovation. Advancements are redefining how we communicate on-site and in the boardroom, turning potential into progress.

Construction 52

Construction Engineering Technology Management 52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center