Help Scout

MAY 6, 2024

When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.

Customer Service 45

Customer Service Customer Experience 45

Cisco - Contact Center

MAY 6, 2024

By now, I hope you have had a chance to learn about the first-of-its-kind, groundbreaking solution we recently announced : Cisco Hypershield.

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Ambs Call Center

MAY 6, 2024

This blog was originally published on 7/10/16 and has been updated for relevance. When a business decides they need to hire a phone answering service or virtual receptionist, they are often anxious to start right away.

Answering services 83

Answering services 83

Cisco - Contact Center

MAY 6, 2024

The latest AI-based enhancements for Panoptica will help customers build a complete Cloud Native Application Protection Platform solution.

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

delighted

MAY 6, 2024

You can write the perfect survey questions, but the real key to capturing feedback is targeting the right customers at the right time. For years, the Delighted SDK has allowed you to do just that by displaying surveys within your iOS apps, but today, we’re taking it up a notch. Introducing: the Delighted Android SDK. Understand your mobile app users at all stages of the customer journey, whether it’s the first time they log in, after they make an in-app purchase, or every three months, just to c

Surveys 80

Surveys Feedback Engineering Metrics 80

TeleDirect

MAY 6, 2024

What is an outbound call center, and how can it help a business grow? Your friends at TeleDirect have all the information you need for success. Get started today! What is an Outbound Call Center? Chances are, you’ve heard of a call center or a contact center. These are platforms where a business can direct all of its customer communication. Some businesses run these platforms from within their own premises, while others outsource to a remote provider.

Call Center 62

Call Center outsourcing Contact Center Customer retention 62

Cisco - Contact Center

MAY 6, 2024

State, local, and federal governments all play a pivotal role in maintaining critical infrastructures like water supply, electricity, transportation, and public health services.

Transportation 71

Transportation Government 71

TeleDirect

MAY 6, 2024

Outsource your call center needs to TeleDirect. Our contact center services eliminate phone-related stress, save you time, and provide the relief your business needs. Request pricing now. Professional call center services & contact center services When business comes calling, who’s there on the other end of the line? If you want your brand to succeed, it must be someone who understands and respects customer service.

Call Center 62

Call Center Contact Center Real estate outsourcing 62

Interactions

MAY 6, 2024

The customer service industry has long been exploring the potential of AI, with hundreds and thousands of providers already crowding the market and promising various benefits. Further, the recent boom of Generative AI has exponentially changed the landscape, and the rapid pace of development has left CX and customer service leaders grappling with a new set of challenges.

Customer Service 62

Customer Service Banking Wait times Self service 62

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Cisco - Contact Center

MAY 6, 2024

Energizing A Sustainable Industry: Hannover Messe 2024 This year’s Hannover Messe was nothing short of spectacular!

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Vistio

MAY 6, 2024

The speed at which new agents ramp up and the consistency of service that tenured agents provide can significantly impact a business’ bottom line. Recognizing this, we’ve turned to innovative solutions to ensure our agents are not only prepared but excel in every interaction. This commitment led us to integrate AI-driven simulations into our training programs—a game-changing approach that has transformed the way we prepare and enhance the capabilities of our agents.

Technology 52

Technology Education Customer Service Personalization 52

Cisco - Contact Center

MAY 6, 2024

The wait is over! The Cisco IOS XE Model Driven Telemetry White Paper has arrived! What are the benefits of understanding this white paper?

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Real Blue Sky

MAY 6, 2024

Our own Bryant Richardson was recently invited by Forbes to participate in their Business Council Expert Panel on an increasingly crucial topic: ethically leveraging AI in business. In an era where AI’s influence in business is both transformative and expansive, ethical considerations are more important than ever. The article outlines “20 Essential Steps for Ethically Leveraging AI in Your Business.” Bryant’s contribution focused on the importance of establishing good gov

Government 52

Government industry standards Technology Accountability 52

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Ambs Call Center

MAY 6, 2024

Most people who know they need a telephone answering service don’t know how to pick one. They realize the value of a live person answering their calls but they don’t know what to do next. Here are some quick tips on how to shop for an answering service.

Answering services 52

Answering services Personalization 52

CSM Magazine

MAY 6, 2024

Online popup builders have become effective tools for creating interesting and dynamic experiences that increase user engagement, conversions, and brand loyalty. In this article, we will examine the capabilities of online popup builders, highlighting their features and advantages and presenting examples of top platforms that help businesses design attractive popups.

Analytics 52

Analytics CRM Construction Advertising 52

Cisco - Contact Center

MAY 6, 2024

Organizations come in all shapes and sizes.

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CSM Magazine

MAY 6, 2024

In today’s digital age, the idea of starting a company remotely has become not just a possibility but a popular choice for many aspiring entrepreneurs. With the rise of technology and the increasing acceptance of remote work, the barriers to launching a business from anywhere in the world have significantly diminished. Whether you’re a digital nomad, a stay-at-home parent, or just prefer the flexibility of working from home, opening a company remotely offers many opportunities.

Finance 52

Finance Banking Accountability Technology 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

Cisco - Contact Center

MAY 6, 2024

In the realm of sports, a profound shift has occurred, transforming the traditional notion of game day into a holistic experience day.

Entertainment 52

Entertainment 52

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. From expedited shipping and enclosed transport for classic or luxury cars, to door-to-door delivery, these personalized services meet every customer’s specific request – making them happier and more loyal.

Transportation 52

Transportation Customer Service Automotive Personalization 52

CSM Magazine

MAY 6, 2024

The average American’s daily calorie intake has increased drastically in the past several decades, which has led to an increase in the number of overweight people in the US. Part of the reason for this is the increase in food availability. American companies can produce huge amounts of unhealthy foods at low prices, so fattening food is easier to get.

Technology 52

Technology Marketing 52

CSM Magazine

MAY 6, 2024

Construction sites once echoed with the clatter of tools and shouted updates. Now, they hum with digital efficiency. In an industry as foundational as construction, exchanging information swiftly and effectively isn’t just about keeping pace; it’s about building the future on a backbone of innovation. Advancements are redefining how we communicate on-site and in the boardroom, turning potential into progress.

Construction 52

Construction Engineering Technology Management 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience