SharpenCX

AUGUST 9, 2024

Get pearls of wisdom from CX industry experts to perfect the moments that matter in your omnichannel customer journey.

Contact Center 67

Contact Center Customer Experience 67

Beyond Philosophy

AUGUST 9, 2024

Friction occurs when a customer has to work or think hard during an experience. Many times, friction is accidental or the result of organizational apathy. In these instances, friction is a bad thing. Friction is rarely a good thing in a Customer Experience. However, there are times when it can be beneficial. For example, when your bank uses two-factor authentication to ensure you are who you say you are.

Customer Experience 221

Customer Experience Banking Management 221

AWS Machine Learning

AUGUST 9, 2024

This post is co-written by Kevin Plexico and Shakun Vohra from Deltek. Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. Retrieval Augmented Generation (RAG) has emerged as a leading method for using the power of large language models (LLMs) to interact with documents in natural language.

Government 132

Government Healthcare Construction Engineering 132

Ambs Call Center

AUGUST 9, 2024

In today’s world, keeping your communications secure isn’t just a nice-to-have—it’s a must, especially for your business. Whether you’re running a healthcare practice, managing sensitive client data, or just want to keep your business chats private, knowing what secure texting really is and how it affects your work can feel like a daunting task. And with so many options out there, how do you even begin to choose?

Healthcare 95

Healthcare Management Answering services 95

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Cisco - Contact Center

AUGUST 9, 2024

August 9 marks International Day of the World's Indigenous Peoples. Learn how the Cisco Networking Academy community elevates through education with these inspiring success stories.

Education 76

Education 76

ChaseData

AUGUST 9, 2024

Trending news and helpful information from the DialedIn Call Center Software team.

Call Center 59

Call Center call center software 59

Expivia

AUGUST 9, 2024

5 Proven Techniques for Handling Angry, Mad, and Irate Customers in Contact Centers In today’s customer-centric business world, effectively managing angry, mad, or irate customers is a critical skill for any contact center. Whether you’re dealing with a slightly irritated caller or a full-blown irate customer, the ability to de-escalate tensions and resolve issues is paramount.

Contact Center 52

Contact Center Scripts Accountability First call resolution 52

Cisco - Contact Center

AUGUST 9, 2024

Cisco ThousandEyes hosted its second annual Partner Connection – an event dedicated to sharing ideas, creating connections, and engaging with our channel partners. They partnered with Cisco’s Partnering for Purpose team to incorporate a meaningful giveback element into the agenda.

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52

Concentrix

AUGUST 9, 2024

Dreamforce 2024 Meet with a Concentrix Expert at Dreamforce < Back We are your global technology and services partner for end to end transformation with Salesforce. Human-centered. Tech-powered. Intelligence-fueled. 20+ years of helping the world’s best brands design, build, and run solutions that connect them with their customers.

Technology 48

Technology Customer Experience 48

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Help Scout

AUGUST 9, 2024

Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.

Customer Service 45

Customer Service 45