Pivotal CX Moments In Your Omnichannel Contact Center
SharpenCX
AUGUST 9, 2024
Get pearls of wisdom from CX industry experts to perfect the moments that matter in your omnichannel customer journey.
Fri.Aug 09, 2024
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Friction in Customer Experience is Not Always a Bad Thing; Here’s Why
Beyond Philosophy
AUGUST 9, 2024
Friction occurs when a customer has to work or think hard during an experience. Many times, friction is accidental or the result of organizational apathy. In these instances, friction is a bad thing. Friction is rarely a good thing in a Customer Experience. However, there are times when it can be beneficial. For example, when your bank uses two-factor authentication to ensure you are who you say you are.
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Cisco Networking Academy honors International Day of the World’s Indigenous People
Cisco - Contact Center
AUGUST 9, 2024
August 9 marks International Day of the World's Indigenous Peoples. Learn how the Cisco Networking Academy community elevates through education with these inspiring success stories.
What’s a Secure Text? Everything You Need to Know
Ambs Call Center
AUGUST 9, 2024
In today’s world, keeping your communications secure isn’t just a nice-to-have—it’s a must, especially for your business. Whether you’re running a healthcare practice, managing sensitive client data, or just want to keep your business chats private, knowing what secure texting really is and how it affects your work can feel like a daunting task. And with so many options out there, how do you even begin to choose?
The State of Digital Customer Experience Report 2024
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Exceeding Customer Expectations: 7 Ways to Nail it Through Effective Communication
HelpCrunch
AUGUST 9, 2024
Customers are the backbone of your business—that’s no secret. Without them, it would be difficult to bring in any revenue. You also know how important it is to listen to customers, whether the customer feedback [ … ] The post Exceeding Customer Expectations: 7 Ways to Nail it Through Effective Communication appeared first on The HelpCrunch blog.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Partnership in Action: Creating Connection through Community Impact
Cisco - Contact Center
AUGUST 9, 2024
Cisco ThousandEyes hosted its second annual Partner Connection – an event dedicated to sharing ideas, creating connections, and engaging with our channel partners. They partnered with Cisco’s Partnering for Purpose team to incorporate a meaningful giveback element into the agenda.
Unlocking Customer Intelligence with Data Cloud + Tableau
Concentrix
AUGUST 9, 2024
Dreamforce 2024 Unlocking Customer Intelligence with Data Cloud + Tableau Join us at the Harlequin as your Dreamforce Headquarters all day Tuesday September 17th < Back REGISTER FOR UPCOMING SESSION (Breakfast and beverages will be served) September 17 8:30am to 9:30am PST or 1:30pm to 2:30pm PST Transform Your Customer Insights 77% of organizations struggle […]
What Is Customer Service? Help Scouts Weigh In
Help Scout
AUGUST 9, 2024
Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.
Meet with a Concentrix Expert at Dreamforce
Concentrix
AUGUST 9, 2024
Dreamforce 2024 Meet with a Concentrix Expert at Dreamforce < Back We are your global technology and services partner for end to end transformation with Salesforce. Human-centered. Tech-powered. Intelligence-fueled. 20+ years of helping the world’s best brands design, build, and run solutions that connect them with their customers.
Your Roadmap to Successful AI Implementations in the Contact Center
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
5 Steps to Increasing Call Center Productivity
ChaseData
AUGUST 9, 2024
Trending news and helpful information from the DialedIn Call Center Software team.
How Deltek uses Amazon Bedrock for question and answering on government solicitation documents
AWS Machine Learning
AUGUST 9, 2024
This post is co-written by Kevin Plexico and Shakun Vohra from Deltek. Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. Retrieval Augmented Generation (RAG) has emerged as a leading method for using the power of large language models (LLMs) to interact with documents in natural language.
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