CSM Magazine

MAY 13, 2024

In the modern digital landscape, customer service has transcended traditional interactions to become a key competitive differentiator. As businesses strive to provide seamless and secure customer experiences, the use of premium proxies has emerged as a critical tool in achieving these goals. Understanding Premium Proxies Premium proxies are specialized servers that act as intermediaries between users and the Internet.

Customer Service 52

Customer Service Best practices Marketing Customer Experience 52

ShepHyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have change

Customer Service 191

Customer Service Customer retention Metrics Advertising 191

Bill Quiseng

MAY 13, 2024

Your brand is not a result of your marketing actions. Your brand is the result of customers’ perceptions of your customer service actions. On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be just good.

Marketing 148

Marketing Customer Service Customer Experience 148

AWS Machine Learning

MAY 13, 2024

In part 1 of this blog series, we discussed how a large language model (LLM) available on Amazon SageMaker JumpStart can be fine-tuned for the task of radiology report impression generation. Since then, Amazon Web Services (AWS) has introduced new services such as Amazon Bedrock. This is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon throu

Healthcare 128

Healthcare Engineering APIs Benchmark 128

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

MAY 13, 2024

I am thrilled to see numerous talented and trailblazing Cisco colleagues featured in CRN's 2024 Women of the Channel List. These women are at the forefront of channel thought leadership, and their dedication to our partners' success is a testament to the exceptional caliber of our partner program.

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Cisco - Contact Center

MAY 13, 2024

When applications are constrained by insufficient resources, the result is poor application performance or even outages. Cisco Full-Stack Observability can help you scale up or down to ensure you have enough resources to support workloads.

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JustCall

MAY 13, 2024

Have you ever been in the middle of a crucial sales call, only to have your voice turn into a robotic mess? It’s enough to make you feel like Darth Vader himself is interrupting your pitch. As we’ve discussed previously , a single bad call can leave a lasting negative impression. Here’s a statistic to chew on: While 97% of calls going through JustCall happen seamlessly, around 3% of calls are impacted by network conditions each month.

voip 59

voip Feedback Engineering Sales 59

Certified Languages International

MAY 13, 2024

I speak to a distressed mother, faced with the unimaginable agony of a medical lose-lose decision. My voice slows down, and I deliberately take longer, deeper breaths in between my sentences. My tone is lower, and my voice is slower, more steadfast, more deliberate. My eyes lock in on the mother in the corner of my VRI screen, forcing her to focus on me, pulling her from ruminations of paths she had never thought she would have to consider.

Personalization 52

Personalization 52

CSM Magazine

MAY 13, 2024

The key to truly standout service? It’s all about how closely organizations stick to their promises, spelled out in Client Service Level Agreements (SLAs). Think of these not merely as contracts but as guarantees – heartfelt assurances about the service level clients can expect. To keep those quality levels sky-high, mentoring our agents isn’t just important—it’s absolutely necessary.

Service level 52

Service level Coaching Metrics Feedback 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

CSM Magazine

MAY 13, 2024

One of the challenges office space designers face is to make the best use of the available space while ensuring a high-quality work environment. Solutions such as office phone booths and acoustic meeting pods, which offer the privacy and tranquility needed to focus and work effectively, are becoming popular. Although they both provide the primary function of noise reduction, the two options vary slightly.

Marketing 52

Marketing Technology Management 52

CSM Magazine

MAY 13, 2024

A new study by Genesys reveals that people of all ages are open to artificial intelligence provided it enhances their customer service experiences. The study explores the varying attitudes towards AI across different age groups, highlighting varying levels of enthusiasm yet a shared recognition of its possible advantages for improving customer interactions.

Customer Service 52

Customer Service Virtual Agent Chatbots Surveys 52