Certified Languages International
JANUARY 12, 2024
As the world becomes more connected, the need for quick and convenient language interpretation continues to grow. Instant phone interpreter services from Certified Languages International help meet this demand by providing organizations access to professional interpreters in over 230 languages — available 24/7. Reliable language interpretation is critical for serving diverse populations.
Beyond Philosophy
JANUARY 12, 2024
Per Statista , the amount of e-commerce losses to online payment fraud in 2022 since 2020 is $41 billion. If you think that is bad, get this: it’s supposed to rise to $48 billion by the end of this year. But wait, there’s more. Messente , a dedicated business messaging platform, notes the surge in package delivery scams. TransUnion’s published a study that unveiled a staggering 1500% spike in shipping fraud between 2019 and 2021, likely spurred by the flourishing ecommerce landscape and th
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AWS Machine Learning
JANUARY 12, 2024
Enterprises have access to massive amounts of data, much of which is difficult to discover because the data is unstructured. Conventional approaches to analyzing unstructured data use keyword or synonym matching. They don’t capture the full context of a document, making them less effective in dealing with unstructured data. In contrast, text embeddings use machine learning (ML) capabilities to capture the meaning of unstructured data.
Cyara
JANUARY 12, 2024
When it comes to customer experience (CX) in the contact center, performance is everything. Whether it’s a dropped call, an extended wait time, or a frustrating handoff across channels, customers will remember these bad experiences.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
JANUARY 12, 2024
Digital transformation and new hybrid work models have created a highly distributed and diverse IT landscape.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 12, 2024
Enterprise contact centers will be able to measure and score critical technology services, expediting performance issue resolution and reducing operational costs Hammer has announced the launch of Hammer Edge, its latest addition to the Hammer Cloud Platform which will provide enterprise contact centers, CCaaS vendors, global systems integrators, and other organizations with remote and hybrid workforces with total visibility into their endpoint, network, application, and system health – across
Certified Languages International
JANUARY 12, 2024
The mortgage process brings immense financial and legal complexities requiring accurate language interpretation. From terminology proficiency to cultural comprehension, mortgage interpreting demands skilled interpreters. If you are a mortgage servicer, it’s essential to provide quality interpretation services for your clients. Let’s explore the challenges with mortgage interpreting and how professional language services can transform the way you serve clients.
CSM Magazine
JANUARY 12, 2024
Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows. From order sheets to triplicate job cards, health and safety assessments to equipment certificates, Lothian has gone from 100 percent paper to 90 percent paper free the space of just 9 months.
Certified Languages International
JANUARY 12, 2024
Video remote interpreting (VRI) is a telehealth technology from language companies like Certified Languages International (CLI) that connects medical staff with professional video interpreters within seconds. This facilitates real-time communication with patients with limited English proficiency (LEP). These convenient and secure remote video interpretation services help improve care outcomes by enhancing provider-patient discussions.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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