Cisco - Contact Center
MAY 17, 2024
Secure Client Management capabilities aren’t going away with the SecureX EOL, the functionality is simply migrating to the Cisco Security Cloud Control service.
Beyond Philosophy
MAY 17, 2024
Quality assurance is crucial in Customer Experience Management, and assessing call center operations provides valuable insights into an organization’s customer-centricity. The subject of today’s episode is the result of our None of Use is Clever as All of Us feature. One of our listeners, Jamie Scott of Evaluate Agent shared his thoughts on Quality Assurance and the problems organizations have regarding this area.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
MAY 17, 2024
Generative AI is a type of artificial intelligence (AI) that can be used to create new content, including conversations, stories, images, videos, and music. Like all AI, generative AI works by using machine learning models—very large models that are pretrained on vast amounts of data called foundation models (FMs). FMs are trained on a broad spectrum of generalized and unlabeled data.
Totango
MAY 17, 2024
Some believe AI is overhyped. Others think we are already in the midst of transformation. The reality is that most of us sit in the middle. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
MAY 17, 2024
Today, we are excited to announce the Mixtral-8x22B large language model (LLM), developed by Mistral AI , is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. You can try out this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models so you can quickly get started with ML.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Select VoiceCom Blog
MAY 17, 2024
Select VoiceCom is celebrating Mother’s Day this whole month of May, honoring our hardworking moms from different campaigns and departments with more than just a day of appreciation. In this month-long celebration, SVC prepared a simple treat to bring smiles to the faces of our 220 mom employees. We pampered our supermoms with chic gift bags of custom beauty must-haves—brushes, mirrors, and scrunchies—so they can always look fabulous despite their hectic schedules.
24-7 InTouch
MAY 17, 2024
Gig economy brands present unique challenges for their workers. Freelancers often face irregular income, lack of job security, and a pressure to constantly secure projects. These factors can negatively impact mental health, leading to burnout and decreased retention. When brands have wellness strategies in place, employees can thrive. The Well-Being Imperative Recognizing the importance of well-being can help safeguard happiness, longevity, and productivity for the workforce.
Hodusoft
MAY 17, 2024
What Is Computer Telephony Integration (CTI)? An In-Depth Guide Does the term “Computer Telephony Integration” ring a bell? If you are in the call center or contact center industry, you must have come across the term at least once. This blog post covers everything from what is Computer Telephony Integration (CTI for short), history and evolution of CTI, how CTI works, benefits of CTI, types of CTI, features of CTI, and how to handpick the right CTI.
CSM Magazine
MAY 17, 2024
If you’re overwhelmed by the wide selection of promotional products available today, understanding which promotional products fit best with your industry can make choosing the right product easier. Keep reading to learn about the best promotional products for your industry and the benefits of using promotional items with your logo. Overview of Promotional Products Custom promotional products are any products a company can customize with their brand logo and color scheme.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Concentrix
MAY 17, 2024
Discover how AI-powered processes are helping navigate the challenges of deepfakes and financial fraud prevention in KYC.
Expert insights. Personalized for you.
98 
Let's personalize your content