Cisco - Contact Center
AUGUST 1, 2024
Discover how smart technology is revolutionizing our understanding of the oceans and aiding fishermen, with innovative gear that collects vital data to help navigate changing seas and support sustainable fishing practices.
MiaRec
AUGUST 1, 2024
When evaluating your contact center agents' performance, you have to tread a fine line between judging whether or not someone has done something well and remaining objective. This can sometimes lead to supervisor bias (we tend to less harshly judge the people we like) or skewed objectivity as we become tired after evaluating dozens of calls. The beauty of AI-driven Quality Management is that it never has a bias, never gets tired, and can score all your calls automatically, making it extremely sc
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Cisco - Contact Center
AUGUST 1, 2024
Join us for AFCEA TechNet Augusta 2024 as we explore how people, processes, and technology shape the Cyber Domain. Be sure to visit our Solutions Review Session and Booth #105 as we propel Army Cyberspace Operations into the future.
VirtualPBX
AUGUST 1, 2024
As the world comes together to celebrate the Olympics, businesses have a unique opportunity to engage with customers in a way that captures the spirit of the games. With the global attention on this major event, leveraging text messaging for real-time Olympic promotions and customer engagement can be a powerful strategy. Here’s how businesses can make the most of this opportunity.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
24-7 InTouch
AUGUST 1, 2024
Winnipeg, MB – August 1, 2024 – IntouchCX, a global leader in contact center and technology solutions, has announced that it has been recognized as a Major Contender in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2024. The Company focuses on developing AI-enabled products for the customer and agent experience, which led to the creation of its automation framework, IntouchAI.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Expivia
AUGUST 1, 2024
The Evolution of Customer Service Outsourcing: What You Need to Know The landscape of customer service outsourcing has undergone a dramatic transformation in recent years. As we move further into the digital age, the way businesses interact with their customers has fundamentally changed, and with it, the role of call center outsourcing companies. Perhaps the most significant shift has been in the very nature of BPO companies themselves.
Momentum Telecom
AUGUST 1, 2024
Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365 GCC High is specifically designed for U.S. federal agencies and partners, providing robust security and compliance through feat
Select VoiceCom Blog
AUGUST 1, 2024
This content is password protected. To view it please enter your password below: Password: The post Protected: Join SVC’s Battle of the Bands and Prepare to Rock the Stage for a Night Beyond Epic appeared first on Select VoiceCom.
Cisco - Contact Center
AUGUST 1, 2024
It’s almost time for another year of cutting-edge research and innovative talks, as thousands of hackers and security professionals descend upon Las Vegas for Black Hat 2024.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Callminer
AUGUST 1, 2024
Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and meeting regulatory demands.
Cisco - Contact Center
AUGUST 1, 2024
Explore all-new style guides and dive into the Cisco Store Tech Lab at Cisco Live.
Beyond Philosophy
AUGUST 1, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: On the podcast, we have been doing a Masterclass Series based on the principle that there is never one thing happening in a Customer Experience. Multiple things are happening, particularly from a behavioral science perspective.
AWS Machine Learning
AUGUST 1, 2024
Underwriting is a fundamental function within the insurance industry, serving as the foundation for risk assessment and management. Underwriters are responsible for evaluating insurance applications, determining the level of risk associated with each applicant, and making decisions on whether to accept or reject the application based on the insurer’s guidelines and risk appetite.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
CSM Magazine
AUGUST 1, 2024
Data is at the core of modern enterprises, yet as organizations expand and the amount and variety of data expand, traditional approaches to its management often fall short. As such, companies are shifting towards cloud-based solutions for handling their data needs as opposed to using older warehousing models for data management needs. This article will explore this evolution in more depth.
AWS Machine Learning
AUGUST 1, 2024
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Amazon Bedrock also provides a broad set of capabilities needed to build generative AI applications with security, privacy, and responsible AI practices.
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