Beyond Philosophy

AUGUST 1, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: On the podcast, we have been doing a Masterclass Series based on the principle that there is never one thing happening in a Customer Experience. Multiple things are happening, particularly from a behavioral science perspective.

Customer Experience 195

Customer Experience Advertising Sales Consulting 195

Callminer

AUGUST 1, 2024

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and meeting regulatory demands.

Healthcare 36

Healthcare 36

AWS Machine Learning

AUGUST 1, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Amazon Bedrock also provides a broad set of capabilities needed to build generative AI applications with security, privacy, and responsible AI practices.

APIs 126

APIs Scripts Real estate Accountability 126

Cisco - Contact Center

AUGUST 1, 2024

Discover how smart technology is revolutionizing our understanding of the oceans and aiding fishermen, with innovative gear that collects vital data to help navigate changing seas and support sustainable fishing practices.

Technology 64

Technology 64

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

AWS Machine Learning

AUGUST 1, 2024

Underwriting is a fundamental function within the insurance industry, serving as the foundation for risk assessment and management. Underwriters are responsible for evaluating insurance applications, determining the level of risk associated with each applicant, and making decisions on whether to accept or reject the application based on the insurer’s guidelines and risk appetite.

APIs 124

APIs Banking Engineering Construction 124

MiaRec

AUGUST 1, 2024

When evaluating your contact center agents' performance, you have to tread a fine line between judging whether or not someone has done something well and remaining objective. This can sometimes lead to supervisor bias (we tend to less harshly judge the people we like) or skewed objectivity as we become tired after evaluating dozens of calls. The beauty of AI-driven Quality Management is that it never has a bias, never gets tired, and can score all your calls automatically, making it extremely sc

Quality management 59

Quality management Contact Center Management 59

24-7 InTouch

AUGUST 1, 2024

Winnipeg, MB – August 1, 2024 – IntouchCX, a global leader in contact center and technology solutions, has announced that it has been recognized as a Major Contender in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2024. The Company focuses on developing AI-enabled products for the customer and agent experience, which led to the creation of its automation framework, IntouchAI.

Coaching 59

Coaching Employee engagement Engineering Technology 59

Cisco - Contact Center

AUGUST 1, 2024

Join us for AFCEA TechNet Augusta 2024 as we explore how people, processes, and technology shape the Cyber Domain. Be sure to visit our Solutions Review Session and Booth #105 as we propel Army Cyberspace Operations into the future.

Technology 54

Technology Government 54

Momentum Telecom

AUGUST 1, 2024

Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365 GCC High is specifically designed for U.S. federal agencies and partners, providing robust security and compliance through feat

Government 52

Government Enterprise Management 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Cisco - Contact Center

AUGUST 1, 2024

Explore all-new style guides and dive into the Cisco Store Tech Lab at Cisco Live.

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Expivia

AUGUST 1, 2024

The Evolution of Customer Service Outsourcing: What You Need to Know The landscape of customer service outsourcing has undergone a dramatic transformation in recent years. As we move further into the digital age, the way businesses interact with their customers has fundamentally changed, and with it, the role of call center outsourcing companies. Perhaps the most significant shift has been in the very nature of BPO companies themselves.

outsourcing 52

outsourcing Call Center Analytics Contact Center 52

Momentum Telecom

AUGUST 1, 2024

Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365 GCC High is specifically designed for U.S. federal agencies and partners, providing robust security and compliance through feat

Government 52

Government Enterprise Management 52

Select VoiceCom Blog

AUGUST 1, 2024

This content is password protected. To view it please enter your password below: Password: The post Protected: Join SVC’s Battle of the Bands and Prepare to Rock the Stage for a Night Beyond Epic appeared first on Select VoiceCom.

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

CSM Magazine

AUGUST 1, 2024

Data is at the core of modern enterprises, yet as organizations expand and the amount and variety of data expand, traditional approaches to its management often fall short. As such, companies are shifting towards cloud-based solutions for handling their data needs as opposed to using older warehousing models for data management needs. This article will explore this evolution in more depth.

Big data 52

Big data Enterprise Analytics Government 52

Cisco - Contact Center

AUGUST 1, 2024

It’s almost time for another year of cutting-edge research and innovative talks, as thousands of hackers and security professionals descend upon Las Vegas for Black Hat 2024.

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