Beyond Philosophy

AUGUST 1, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: On the podcast, we have been doing a Masterclass Series based on the principle that there is never one thing happening in a Customer Experience. Multiple things are happening, particularly from a behavioral science perspective.

Customer Experience 195

Customer Experience Advertising Sales Consulting 195

AWS Machine Learning

AUGUST 1, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Amazon Bedrock also provides a broad set of capabilities needed to build generative AI applications with security, privacy, and responsible AI practices.

APIs 123

APIs Scripts Real estate Accountability 123

Cisco - Contact Center

AUGUST 1, 2024

Discover how smart technology is revolutionizing our understanding of the oceans and aiding fishermen, with innovative gear that collects vital data to help navigate changing seas and support sustainable fishing practices.

Technology 82

Technology 82

MiaRec

AUGUST 1, 2024

When evaluating your contact center agents' performance, you have to tread a fine line between judging whether or not someone has done something well and remaining objective. This can sometimes lead to supervisor bias (we tend to less harshly judge the people we like) or skewed objectivity as we become tired after evaluating dozens of calls. The beauty of AI-driven Quality Management is that it never has a bias, never gets tired, and can score all your calls automatically, making it extremely sc

Quality management 59

Quality management Contact Center Management 59

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

AUGUST 1, 2024

Join us for AFCEA TechNet Augusta 2024 as we explore how people, processes, and technology shape the Cyber Domain. Be sure to visit our Solutions Review Session and Booth #105 as we propel Army Cyberspace Operations into the future.

Technology 62

Technology Government 62

24-7 InTouch

AUGUST 1, 2024

Winnipeg, MB – August 1, 2024 – IntouchCX, a global leader in contact center and technology solutions, has announced that it has been recognized as a Major Contender in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2024. The Company focuses on developing AI-enabled products for the customer and agent experience, which led to the creation of its automation framework, IntouchAI.

Coaching 59

Coaching Employee engagement Technology Engineering 59

Momentum Telecom

AUGUST 1, 2024

Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365 GCC High is specifically designed for U.S. federal agencies and partners, providing robust security and compliance through feat

Government 52

Government Enterprise Management 52

Expivia

AUGUST 1, 2024

The Evolution of Customer Service Outsourcing: What You Need to Know The landscape of customer service outsourcing has undergone a dramatic transformation in recent years. As we move further into the digital age, the way businesses interact with their customers has fundamentally changed, and with it, the role of call center outsourcing companies. Perhaps the most significant shift has been in the very nature of BPO companies themselves.

outsourcing 52

outsourcing Call Center Analytics Contact Center 52

Momentum Telecom

AUGUST 1, 2024

Microsoft 365 GCC High is a cloud solution tailored for U.S. federal agencies and their partners needing top-level security and compliance. It surpasses other environments in protecting sensitive data, adhering to rigorous standards like DFARS and CMMC. In this guide, we’ll uncover the essential features and compliance advantages of GCC High. Key Takeaways Microsoft 365 GCC High is specifically designed for U.S. federal agencies and partners, providing robust security and compliance through feat

Government 52

Government Enterprise Management 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Select VoiceCom Blog

AUGUST 1, 2024

This content is password protected. To view it please enter your password below: Password: The post Protected: Join SVC’s Battle of the Bands and Prepare to Rock the Stage for a Night Beyond Epic appeared first on Select VoiceCom.

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CSM Magazine

AUGUST 1, 2024

Data is at the core of modern enterprises, yet as organizations expand and the amount and variety of data expand, traditional approaches to its management often fall short. As such, companies are shifting towards cloud-based solutions for handling their data needs as opposed to using older warehousing models for data management needs. This article will explore this evolution in more depth.

Big data 52

Big data Enterprise Analytics Government 52

Cisco - Contact Center

AUGUST 1, 2024

It’s almost time for another year of cutting-edge research and innovative talks, as thousands of hackers and security professionals descend upon Las Vegas for Black Hat 2024.

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Callminer

AUGUST 1, 2024

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and meeting regulatory demands.

Healthcare 36

Healthcare 36

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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.

Contact Center

Cisco - Contact Center

AUGUST 1, 2024

Explore all-new style guides and dive into the Cisco Store Tech Lab at Cisco Live.

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AWS Machine Learning

AUGUST 1, 2024

Underwriting is a fundamental function within the insurance industry, serving as the foundation for risk assessment and management. Underwriters are responsible for evaluating insurance applications, determining the level of risk associated with each applicant, and making decisions on whether to accept or reject the application based on the insurer’s guidelines and risk appetite.

APIs 125

APIs Banking Engineering Construction 125