NobelBiz
AUGUST 27, 2024
The current, often hectic environment in call centers is due to them trying to handle a large number of customer interactions while maintaining high service quality. One highly effective method to simplify this process is Intelligent Call Routing (ICR). This technology, powered by AI, changes the way incoming calls are managed, making sure that customers are swiftly directed to the right agent or department.
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
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Cisco - Contact Center
AUGUST 27, 2024
Cisco shares a first look into its AI-enhanced support capabilities already available to Cisco engineers, customers, and partners. Cisco shares a first look into their AI-enhanced support capabilities already available to Cisco engineers, customers, and partners.
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
AUGUST 27, 2024
Traditional data center operations fall short of meeting today's challenges and opportunities of modernizing IT infrastructure across hybrid clouds and edge environments. To move ahead, operations teams can work smarter, not harder, by adopting infrastructure lifecycle management as a service with Cisco Intersight.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
AUGUST 27, 2024
Cisco is making AI a reality today for a diverse range of customers. From the largest hyperscalers and enterprises to the smallest businesses and public organizations, we understand that each customer’s AI journey is unique.
Strategic Contact
AUGUST 27, 2024
When you want to implement new contact center technology capabilities – not just “lift and shift” your existing way of doing things – it takes time to design, configure, integrate, test, and roll them into production. You may also consider a phased or “MVP” (Minimum Viable Product) implementation. This post provides a list of best.
Cisco - Contact Center
AUGUST 27, 2024
To discover how Cisco is paving the way to unlock the power of AI, join us for our upcoming AI Unveiled customer online seminar series.
Strategic Contact
AUGUST 27, 2024
Once you’ve decided which technologies you’d like to pursue for your contact center, you’ll need to establish the parameters and timeframe for your selection process. You may want to check out a post from a few years back that is still relevant, entitled How to Streamline the Vendor Selection Process. That blog discusses variations in.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Injixo
AUGUST 27, 2024
What is workforce planning? Employees are the most important element of every organization. And the most basic thing you’ve got to get right is having the right number of them on the payroll. Even if you have the means to forecast workload with 100% accuracy and perfectly optimize your schedules around customer demand, if you simply have the wrong number of employees, you’re in trouble.
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
CSM Magazine
AUGUST 27, 2024
Customer service quality is the foundation of any successful organization. However, attaining and sustaining high levels of customer satisfaction needs more than just basic training. Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
AnswerConnect
AUGUST 27, 2024
Feeling overwhelmed? Discover the key indicators that you are ready to get help and how to choose the best virtual receptionist for your business. Read now. The post 10 signs you need a virtual receptionist in Canada appeared first on AnswerConnect Blog.
Maru Group
AUGUST 27, 2024
The Financial Conduct Authority’s (FCA) ‘Consumer Duty’ regulations landed with a ‘thud’ on the desk of many research and customer teams last year - and along with it came no shortage of changes and improvements for companies to make to ensure that their financial products and customer messaging is compliant with FCA standards. However, for many of our clients and industry partners in financial services, the introduction of Consumer Duty is proving to be more than just another compliance exercis
Injixo
AUGUST 27, 2024
What is workforce planning? Employees are the most important element of every organization. And the most basic thing you’ve got to get right is having the right number of them on the payroll. Even if you have the means to forecast workload with 100% accuracy and perfectly optimize your schedules around customer demand, if you simply have the wrong number of employees, you’re in trouble.
Strategic Contact
AUGUST 27, 2024
The “state-of-the-market” is exciting; make thoughtful decisions to reap the rewards I bet you are interested in the “state-of-the-market” of contact center technology and eager to see what it can do for your center. You may probe vendor websites or attend webinars to get a handle on what’s new and interesting. You may read analyst.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
AWS Machine Learning
AUGUST 27, 2024
With the advent of generative AI solutions , a paradigm shift is underway across industries, driven by organizations embracing foundation models to unlock unprecedented opportunities. Amazon Bedrock has emerged as the preferred choice for numerous customers seeking to innovate and launch generative AI applications, leading to an exponential surge in demand for model inference capabilities.
AWS Machine Learning
AUGUST 27, 2024
Amazon Q Business is a fully managed service that lets you build interactive chat applications using your enterprise data. These applications can generate answers based on your data or a large language model (LLM) knowledge. Your data is not used for training purposes, and the answers provided by Amazon Q Business are based solely on the data users have access to.
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