NobelBiz
AUGUST 27, 2024
The current, often hectic environment in call centers is due to them trying to handle a large number of customer interactions while maintaining high service quality. One highly effective method to simplify this process is Intelligent Call Routing (ICR). This technology, powered by AI, changes the way incoming calls are managed, making sure that customers are swiftly directed to the right agent or department.
Cisco - Contact Center
AUGUST 27, 2024
To discover how Cisco is paving the way to unlock the power of AI, join us for our upcoming AI Unveiled customer online seminar series.
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Connect
AUGUST 27, 2024
By Charlene George, Sales Director at Connect. The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX). Many companies have adopted various combinations of Contact Centres (CC or CCaaS), Customer Service Management (CSM), and Customer Relationship Management (CRM) platforms to cater to consumer preferences for omnichannel engagement.
Cisco - Contact Center
AUGUST 27, 2024
Traditional data center operations fall short of meeting today's challenges and opportunities of modernizing IT infrastructure across hybrid clouds and edge environments. To move ahead, operations teams can work smarter, not harder, by adopting infrastructure lifecycle management as a service with Cisco Intersight.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Strategic Contact
AUGUST 27, 2024
When you want to implement new contact center technology capabilities – not just “lift and shift” your existing way of doing things – it takes time to design, configure, integrate, test, and roll them into production. You may also consider a phased or “MVP” (Minimum Viable Product) implementation. This post provides a list of best.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Strategic Contact
AUGUST 27, 2024
Once you’ve decided which technologies you’d like to pursue for your contact center, you’ll need to establish the parameters and timeframe for your selection process. You may want to check out a post from a few years back that is still relevant, entitled How to Streamline the Vendor Selection Process. That blog discusses variations in.
Cisco - Contact Center
AUGUST 27, 2024
Cisco shares a first look into its AI-enhanced support capabilities already available to Cisco engineers, customers, and partners. Cisco shares a first look into their AI-enhanced support capabilities already available to Cisco engineers, customers, and partners.
Injixo
AUGUST 27, 2024
What is workforce planning? Employees are the most important element of every organization. And the most basic thing youve got to get right is having the right number of them on the payroll. Even if you have the means to forecast workload with 100% accuracy and perfectly optimize your schedules around customer demand, if you simply have the wrong number of employees, youre in trouble.
CSM Magazine
AUGUST 27, 2024
Customer service quality is the foundation of any successful organization. However, attaining and sustaining high levels of customer satisfaction needs more than just basic training. Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Injixo
AUGUST 27, 2024
What is workforce planning? Employees are the most important element of every organization. And the most basic thing you’ve got to get right is having the right number of them on the payroll. Even if you have the means to forecast workload with 100% accuracy and perfectly optimize your schedules around customer demand, if you simply have the wrong number of employees, you’re in trouble.
AnswerConnect
AUGUST 27, 2024
Feeling overwhelmed? Discover the key indicators that you are ready to get help and how to choose the best virtual receptionist for your business. Read now. The post 10 signs you need a virtual receptionist in Canada appeared first on AnswerConnect Blog.
Maru Group
AUGUST 27, 2024
The Financial Conduct Authority’s (FCA) ‘Consumer Duty’ regulations landed with a ‘thud’ on the desk of many research and customer teams last year - and along with it came no shortage of changes and improvements for companies to make to ensure that their financial products and customer messaging is compliant with FCA standards. However, for many of our clients and industry partners in financial services, the introduction of Consumer Duty is proving to be more than just another compliance exercis
Injixo
AUGUST 27, 2024
What is workforce planning? Employees are the most important element of every organization. And the most basic thing you’ve got to get right is having the right number of them on the payroll. Even if you have the means to forecast workload with 100% accuracy and perfectly optimize your schedules around customer demand, if you simply have the wrong number of employees, you’re in trouble.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Strategic Contact
AUGUST 27, 2024
The “state-of-the-market” is exciting; make thoughtful decisions to reap the rewards I bet you are interested in the “state-of-the-market” of contact center technology and eager to see what it can do for your center. You may probe vendor websites or attend webinars to get a handle on what’s new and interesting. You may read analyst.
AWS Machine Learning
AUGUST 27, 2024
Amazon Q Business is a fully managed service that lets you build interactive chat applications using your enterprise data. These applications can generate answers based on your data or a large language model (LLM) knowledge. Your data is not used for training purposes, and the answers provided by Amazon Q Business are based solely on the data users have access to.
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
AWS Machine Learning
AUGUST 27, 2024
With the advent of generative AI solutions , a paradigm shift is underway across industries, driven by organizations embracing foundation models to unlock unprecedented opportunities. Amazon Bedrock has emerged as the preferred choice for numerous customers seeking to innovate and launch generative AI applications, leading to an exponential surge in demand for model inference capabilities.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
Momentum Telecom
AUGUST 27, 2024
Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services. Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect?
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