Callminer
SEPTEMBER 16, 2024
For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic value drivers. Read more in this blog.
AWS Machine Learning
SEPTEMBER 16, 2024
This post is co-written with Pradeep Prabhakaran from Cohere. Retrieval Augmented Generation (RAG) is a powerful technique that can help enterprises develop generative artificial intelligence (AI) apps that integrate real-time data and enable rich, interactive conversations using proprietary data. RAG allows these AI applications to tap into external, reliable sources of domain-specific knowledge, enriching the context for the language model as it answers user queries.
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Interactions
SEPTEMBER 16, 2024
Seizing the Opportunity: Why Interactions is the Future of Conversational AI As the world leader in Conversational AI solutions for customer support, Interactions stands at the forefront of innovation and excellence. The recent announcement that Microsoft-owned Nuance will reach its end of life on December 31st, marks a significant shift in the landscape of Conversational AI.
AWS Machine Learning
SEPTEMBER 16, 2024
The clustered regularly interspaced short palindromic repeat (CRISPR) technology holds the promise to revolutionize gene editing technologies, which is transformative to the way we understand and treat diseases. This technique is based in a natural mechanism found in bacteria that allows a protein coupled to a single guide RNA (gRNA) strand to locate and make cuts in specific sites in the targeted genome.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Interactions
SEPTEMBER 16, 2024
Seizing the Opportunity: Why Interactions is the Future of Conversational AI As the world leader in Conversational AI solutions for customer support, Interactions stands at the forefront of innovation and excellence. The recent announcement that Microsoft-owned Nuance will reach its end of life on December 31st, marks a significant shift in the landscape of Conversational AI.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
FluentStream
SEPTEMBER 16, 2024
As a small or medium-sized business, staying on top of the latest regulations can be a challenge, but one you can't afford to ignore. The new 10DLC (10-Digit Long Code) regulations implemented by major US cellular carriers are a prime. Read More The post 10DLC: What You Need to Know appeared first on FluentStream.
Zappix
SEPTEMBER 16, 2024
This whitepaper explores the root causes of patient no-shows, their impact on health systems, and how technology-driven solutions can help reduce no-show rates and improve both patient and provider outcomes. The post Reducing Patient No-Shows in Healthcare: The Financial and Operational Impact on Health Systems and Technology-Driven Solutions appeared first on Zappix.
Vistio
SEPTEMBER 16, 2024
As a supervisor or executive overseeing a contact center, you know that the success of your operation relies heavily on your agents’ performance. Your agents are the frontline of customer interaction, and how well they handle inquiries, solve problems, and create a positive experience directly impacts your company’s reputation, sales, and customer retention.
FluentStream
SEPTEMBER 16, 2024
As a small or medium-sized business, staying on top of the latest regulations can be a challenge, but one you can't afford to ignore. The new 10DLC (10-Digit Long Code) regulations implemented by major US cellular carriers are a prime. Read More The post 10DLC: What You Need to Know appeared first on FluentStream.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
24-7 InTouch
SEPTEMBER 16, 2024
Brands are struggling to manage complex appeasement policies that protect customers, providers, and themselves. Agents tasked with handling reimbursements often face slow approvals, errors, and rising costs. Without the right tools, it’s nearly impossible to keep up—leading to missed details and unhappy customers. AI-powered solutions are the key to streamlining processes, boosting accuracy, and empowering agents to make faster, smarter decisions.
Cisco - Contact Center
SEPTEMBER 16, 2024
This year’s theme is Forward as One and it fits perfectly with our current landscape. It underscores the necessity of moving forward together—Cisco and our partners—as a unified force. To evolve and succeed in this ever-changing market, we must be aligned, collaborative, and committed to advancing together.
Concentrix
SEPTEMBER 16, 2024
Take a page from the Olympic playbook in creating intense fan engagement, turning momentary sparks of enthusiasm into lasting loyalty.
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