Callminer
SEPTEMBER 16, 2024
For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic value drivers. Read more in this blog.
AWS Machine Learning
SEPTEMBER 16, 2024
This post is co-written with Pradeep Prabhakaran from Cohere. Retrieval Augmented Generation (RAG) is a powerful technique that can help enterprises develop generative artificial intelligence (AI) apps that integrate real-time data and enable rich, interactive conversations using proprietary data. RAG allows these AI applications to tap into external, reliable sources of domain-specific knowledge, enriching the context for the language model as it answers user queries.
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Interactions
SEPTEMBER 16, 2024
Seizing the Opportunity: Why Interactions is the Future of Conversational AI As the world leader in Conversational AI solutions for customer support, Interactions stands at the forefront of innovation and excellence. The recent announcement that Microsoft-owned Nuance will reach its end of life on December 31st, marks a significant shift in the landscape of Conversational AI.
AWS Machine Learning
SEPTEMBER 16, 2024
The clustered regularly interspaced short palindromic repeat (CRISPR) technology holds the promise to revolutionize gene editing technologies, which is transformative to the way we understand and treat diseases. This technique is based in a natural mechanism found in bacteria that allows a protein coupled to a single guide RNA (gRNA) strand to locate and make cuts in specific sites in the targeted genome.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Interactions
SEPTEMBER 16, 2024
Seizing the Opportunity: Why Interactions is the Future of Conversational AI As the world leader in Conversational AI solutions for customer support, Interactions stands at the forefront of innovation and excellence. The recent announcement that Microsoft-owned Nuance will reach its end of life on December 31st, marks a significant shift in the landscape of Conversational AI.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
FluentStream
SEPTEMBER 16, 2024
As a small or medium-sized business, staying on top of the latest regulations can be a challenge, but one you can't afford to ignore. The new 10DLC (10-Digit Long Code) regulations implemented by major US cellular carriers are a prime. Read More The post 10DLC: What You Need to Know appeared first on FluentStream.
Zappix
SEPTEMBER 16, 2024
This whitepaper explores the root causes of patient no-shows, their impact on health systems, and how technology-driven solutions can help reduce no-show rates and improve both patient and provider outcomes. The post Reducing Patient No-Shows in Healthcare: The Financial and Operational Impact on Health Systems and Technology-Driven Solutions appeared first on Zappix.
Vistio
SEPTEMBER 16, 2024
As a supervisor or executive overseeing a contact center, you know that the success of your operation relies heavily on your agents’ performance. Your agents are the frontline of customer interaction, and how well they handle inquiries, solve problems, and create a positive experience directly impacts your company’s reputation, sales, and customer retention.
FluentStream
SEPTEMBER 16, 2024
As a small or medium-sized business, staying on top of the latest regulations can be a challenge, but one you can't afford to ignore. The new 10DLC (10-Digit Long Code) regulations implemented by major US cellular carriers are a prime. Read More The post 10DLC: What You Need to Know appeared first on FluentStream.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
24-7 InTouch
SEPTEMBER 16, 2024
Brands are struggling to manage complex appeasement policies that protect customers, providers, and themselves. Agents tasked with handling reimbursements often face slow approvals, errors, and rising costs. Without the right tools, it’s nearly impossible to keep up—leading to missed details and unhappy customers. AI-powered solutions are the key to streamlining processes, boosting accuracy, and empowering agents to make faster, smarter decisions.
Cisco - Contact Center
SEPTEMBER 16, 2024
This year’s theme is Forward as One and it fits perfectly with our current landscape. It underscores the necessity of moving forward together—Cisco and our partners—as a unified force. To evolve and succeed in this ever-changing market, we must be aligned, collaborative, and committed to advancing together.
Concentrix
SEPTEMBER 16, 2024
Take a page from the Olympic playbook in creating intense fan engagement, turning momentary sparks of enthusiasm into lasting loyalty.
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